Customer Ratings & Reviews

I bought this less than a month ago. This Monday the wheel motor on one side stopped working. I went through every process to see if I could get it to work again or to see if there was debris or hair stuck. Nothing was there. I provided all of the data to the company and they want me to ship it back before replacing. I don't have the box anymore, (and it is huge), so I don't have a way to ship back before being able to get a replacement. Most places take CC#, send a replacement and only charge if you don't send the broken one back. I am at a loss for what to do. Also, I only get one response per day in the morning, so it has been 4 days of trying to get this utterly broken machine replaced. For this price, this shouldn't be the case. Not the wheel motor breaking within a month, not the slow customer service, none of it. As an aside to that, the mop barely gets wet (and I adjusted) and barely does anything. It also worked the first time and now doesn't...... Go with Roborock. I have that one upstairs where there is carpet and hair and it is running amazingly. There is also tile up there that it mops and it does really well.