Customer Ratings & Reviews
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Rating 1 out of 5 stars with 4 reviews
- Rated 1 out of 5 stars
Wrong and cheap item sent
PratimaB Posted
Ordered two pieces of Dreo 6L humidifier on black friday. They delievered megawise 1.5l humidifier that is way more cheaper in Amazon. Best buy live agent wasn't of enough help saying that I should contact the seller directly. I contacted seller, they asked me to send the picture. I don't see any option to send them the picture. It's a scam. Totally disappointed with best buy.
No, I would not recommend this to a friendThis review is from DREO - 6L Smart Humidifier for Bedroom, Cool & Warm Mist, Large Room, 45H Runtime for Baby, Plant, App/Alexa/Google Control - White
Brand response from Dreo
Posted
Thank you for sharing your experience, and we’re truly sorry for the trouble you encountered with your order from Best Buy.
We are aware of this issue with Best Buy’s system, and we have already submitted a formal complaint to prevent non-DREO brand humidifiers from being sold under our product listing. We are actively working with Best Buy to correct this problem and ensure it doesn’t happen again.
Thank you for bringing this to our attention. If you need any further assistance, please feel free to contact DREO support using the email in your manual or by searching "DREO support" on Google.
- Rated 1 out of 5 stars
Best Buy Poor Customer Service
MargaretB Posted
Ordered a Dreo 6L Smart humidifier from Best Buy $99, (on sale for $42) but was sent a cheap 1 gallon plastic Megawise humidifier worth $20. We took it back to the store, told them the wrong humidifier was sent to us and we'd like to get the one we ordered. They said, "We can refund you money, but unfortunately the original one you ordered is no longer on sale, so you would have to pay $99 for a new one. They wouldn't even stand behind their sale price when it was their fault for sending the wrong item. Very poor customer service from Best Buy
No, I would not recommend this to a friendThis review is from DREO - 6L Smart Humidifier for Bedroom, Cool & Warm Mist, Large Room, 45H Runtime for Baby, Plant, App/Alexa/Google Control - White
Brand response from Dreo
Posted
Thank you for sharing your experience, and we’re truly sorry for the trouble you encountered with your order from Best Buy.
We are aware of this issue with Best Buy’s system, and we have already submitted a formal complaint to prevent non-DREO brand humidifiers from being sold under our product listing. We are actively working with Best Buy to correct this problem and ensure it doesn’t happen again.
Thank you for bringing this to our attention. If you need any further assistance, please feel free to contact DREO support using the email in your manual or by searching "DREO support" on Google.
- Rated 1 out of 5 stars
did not get what I ordered
recentpurchase Posted
This is a Scam. I order this piece in black friday deals but they delivered megawise 1.5l humidifier instead. I had to fight for the return. Post that I see the price has increased. Do not buy this. Disappointing Best buy !!!! I wish there was a zero star option !
No, I would not recommend this to a friendThis review is from DREO - 6L Smart Humidifier for Bedroom, Cool & Warm Mist, Large Room, 45H Runtime for Baby, Plant, App/Alexa/Google Control - White
Brand response from Dreo
Posted
Thank you for sharing your experience, and we’re truly sorry for the trouble you encountered with your order from Best Buy.
We are aware of this issue with Best Buy’s system, and we have already submitted a formal complaint to prevent non-DREO brand humidifiers from being sold under our product listing. We are actively working with Best Buy to correct this problem and ensure it doesn’t happen again.
Thank you for bringing this to our attention. If you need any further assistance, please feel free to contact DREO support using the email in your manual or by searching "DREO support" on Google.
- Rated 1 out of 5 stars
SCAM!!
Anitra Posted
Buyer beware of 3rd party sellers! I ordered this & was sent a very cheap off brand 1.5 L humidifier, not the 6L Dreo Smart Humidifier as was pictured! It is scam! I ordered this on Black Friday. It looks like others share my same story.
No, I would not recommend this to a friendThis review is from DREO - 6L Smart Humidifier for Bedroom, Cool & Warm Mist, Large Room, 45H Runtime for Baby, Plant, App/Alexa/Google Control - White