
Meet Eargo 6, Eargo's over-the-counter (OTC) self-fitting hearing aid designed with your comfort and virtual invisibility in mind. Eargo 6 comes with our Sound Adjust feature, automatically adapting your hearing aids to your sound environment, along with water resistance and improved noise reduction performance. Download the Eargo mobile app and use the Sound Match feature with your hearing aids to screen your hearing with our free, clinically validated hearing screener and personalize Eargo 6 to your unique hearing preferences. And if you have any questions, Eargos come with lifetime support by our team of hearing professionals. Simply call Eargo or start a conversation through the Eargo app. It's better hearing, made simple. Legal Disclaimer: By ordering this item, I am certifying that: I am at least 18 years old. I have had the opportunity to visit Eargo's website to review their User Instructional Brochure, support tab with various informational videos, and know that I can call a live Eargo Customer Service Representative for assistance.
Q: Can you try on the Eargo 6? I want to check the fit.
A: Hello. Best Buy provides a 60-day trial period (with 100% refund option) to work closely with an Eargo licensed hearing professional to ensure fit, insertion, and removal meets your satisfaction and comfort. You cannot try Eargo hearing aids on at a Best Buy store. If you'd prefer trying Eargo 5 or 6 before making a purchase, you can call Eargo at 800-615-9000 and ask to speak with a sales associate. This Eargo associate can then send you a non-working sample kit to judge the fit.
A: Due to the construction of the device, the rechargeable battery is not user replaceable. The battery life is approximately 3 years depending on use which is about the same life span as a custom made completely in-the-canal hearing aid purchased at a traditional clinic.
Q: Can the battery be replaced by eargo
A: Eargo's hearing aids use a rechargeable battery and run approximately 3 years before beginning to lose the amount of time they hold a charge. The battery cannot be replaced due to the design. The Eargo 6 model comes with a 2 year warranty. Should one or both devices need service after the warranty period, the device(s) will be serviced for a fee then receive a one year warranty covering that service.
Q: Are you able to connect via Bluetooth to your phone to answer and make phone calls via Bluetooth.
A: Given the virtually invisible design of Eargo hearing aids, a Bluetooth receiver cannot be built into the hearing aids. The do not stream phone calls, TV, or audio direct to the hearing aids. Eargo does use a Bluetooth receiver in the the charging case to connect to the Eargo app for personalization of the hearing aids.
A: Hello. For tax questions such as this, you would need to consult a tax professional or CPA.
A: Thank you for your question. Eargo is not processing any insurance claims for the FEHBP program or any insurance plan at this time. New Eargo products (Eargo 5 and Eargo 6) have a different body design (smaller and straighter) and new pedal tips which may fit your ears differently. My suggestion would to try them using Best Buy's 60-day trial period and see if they fit any better for you. You can always return them for a full refund if the fit isn't better. You can always reach out to Eargo at 800-615-9000 for additional questions.
A: Hi. As the battery begins to reach the end of it's life cycle (approximately 3 years), it will not just suddenly stop working. Instead, it will not hold the same length of charge as when it was new. Eargo does not replace the battery on any of its hearing aids under typical usage. Should any Eargo device model prove to be defective under warranty (including, but not limited to the battery), Eargo will honor the warranty and provide a working replacement. If any Eargo hearing device needs to be serviced outside of the warranty period, Eargo will evaluate the hearing aid and repair it for a fee.
Q: What is the wire hanging out of these? Do they show when worn?
A: The wire allows you to place in your ear in the correct orientation and then allows you to remove the hearing aid from your ear. The filament is not visible since it lies in the inside of your ear.