Customer Ratings & Reviews

This is the first time I have used Best Buy's Geek Squad appliance repair services. It was excellent. Mike was timely, professional, and incredibly helpful. Not having a dryer during the holidays might be one of the more difficult household challenges I've experienced, but thanks to Mike our dryer is working. Plus, being a Best Buy Total member saved me a lot of money. I didn't know that I got a 20% discount on this type of service, and it is a welcome discount, especially at this time of year. The repairs were affordable. (I don't think I've ever said that before!)

Brent, a Geek Squad Repairmen did an amazing job of performing a diagnostic on our Samsung 5.0 Frontload Washer. He thoroughly examined the product and was able to give us an idea of what we were looking at repair wise. He even took the time to text me what a repair estimate was and provided his recommendations, which my husband and I found very useful. Though I'm extremely disappointed in the Samsung product, I'm very happy that we had such an honest and straightforward repair individual. Would highly recommend Brent to anyone for his exceptional service and dedication to his craft.

Paid for a service evaluation of a Samsung Bespoke all in one washer/ dryer that I had purchased from Samsung directly. Since it was available at Best Buy, I turned here feeling safe they would have a servicing solution. Unfortunately, despite having the model number on the work order, I was charged only to have the technician pull out the lint filter and tell me : "Oh, I don't think we have a service charge for this. Yeah we don't service this. " Then he told me I could save $200 if I buy my next appliance at Best Buy, and this only cost me $119.. So it was like making $80.00. Yeah. What a joke. Nice enough guy but come on I waited around for a joke.

great job from daniel the technician he explained very well all the issues with our fridge

Dylan our technician was absolutely effective and very nice. This is the kind of service that makes BestBuy the best option when buying appliances.

excellent service for 12+year LG washer. Decided to purchase new one rather than spend $500 for repair

Great technicians, very informative when explaining the problems and best recommendations

We purchased a GE 1.4 Cu. Ft. Mid-Size Microwave for our company break room and we are very happy with its performance. We felt this mid-size microwave fit our shelf perfectly and gave us all the features we were seeking at a great value since it was on sale at Best Buy when we purchased it.

These gentlemen were on time when the said they'd be at my home. They were very friendly and professional and HONEST. They explained what was broken and helped me to learn why the part broke so i could avoid the same thing happening again in the future. To me, their honesty was priceless!

Technician was professional and curtious in and out to check washer 20 or 30 minutes.

The technicians were helpful however after the second visit, it was determined that the incorrect springs were ordered by another company and need replacement. Why was this not determined to be the problem on the first visit? Now after 4 rescheduled appointments that were out of my control, the appointment today still shows the parts ordered were the wrong part number and a credit has yet been applied for the wrong parts that were originally installed.

It’s been great since we got it would highly recommend

Of course our warranty had just expired! However, Best Buy made it so easy to get the correct repair company contacted and the repair was successful!!

The dryer was having drying issues and they figured out where the problem was. There were very thorough with testing and it was in fact my vent in the wall.

Prompt and good explanation on services needed. Great to work with.

Tech are of great help and knows what they're doing

The techinician really did good Job. very pressional

The repair crew was incredible. Very helpful and knowledgeable. I was very pleased with their service and the repair!

Great service got my appliances in and setup quickly and professionally.

Had an issue with our dryer; so they came out and were fair and honest!