Customer Ratings & Reviews

I reached out to Brandsmart about the missing back middle console piece. They said call the manufacturer for it. Or take a measly $200 credit for the missing piece and my other damaged furniture that arrived. I tried that. Manufacturer said they can’t sell that as a spare part. Went back to brandsmart. They suggest returning the entire 970 pounds of furniture that I had to hire someone to move into our house. I refused as I do not want to go through this miserable process again. They repeated the “return it or take the $200 credit.” This had been a week of going back and forth with this seller. I finally reached out to best buy themselves and they just kept repeating the same thing brandsmart did. I'm now stuck with over $3,000 worth of furniture that arrived damaged, including a loveseat with a large missing section, and neither BrandSmart nor Best Buy has offered a satisfactory resolution.