Customer Ratings & Reviews

Posted 2 months ago

Hi IrinaS, Thank you for your feedback, and I’m truly sorry for the frustration caused by the defective product and the delay in your refund.

I have checked your case and see that the refund has now been processed. Please allow a few days for it to reflect in your original payment method depending on your bank or payment provider.

That said, I completely understand your disappointment. To avoid any further inconvenience, if there is any issue with your return, refund, or product in the future, please message or email us at SUPPORT@EMPAVA.COM directly before opening a return request or disputing the transaction. We will always prioritize solving the problem for you as quickly as possible. Thank you!