Customer Ratings & Reviews

From my initial product questions before purchase, to my delayed installation and eventual customer support request almost 10 months later, the staff at EPLO were excellent. My wife and I researched dozens of smart toilets and decided to give EPLO a try. I had concerns about the materials used to create the toilets (I thought the toilet may be made from plastic or composite), however EPLO assured me the main toilet base is built from porcelain - which it is, and is very solid and easy to clean. After purchasing the toilet it sat boxed for nearly 10 months while we finished our bathroom remodel. (longest project ever) Once I was finally able to install the toilet, installation was simple. I was able to install and set the toilet myself, and only went through 2 wax rings (The first time I set the toilet I didn't like it's position, so I adjusted and used a new wax ring) It was nervous about the 2 side screws that are used to hold the toilet in position on the base - this is different from typical toilets that bolt onto the flange, however they are holding fine. The controls, settings, and usage is very straightforward. The remote control will be your primary way to interact with the toilet, but the base also has a knob to control the bidet / flush features. I wish the toilet remote had built in lights so it would be easier to see which buttons to push in the dark, but I will eventually memorize where each button is. The automatic toilet lid opening feature is nice, but can be annoying if you're moving around it (e.g. finishing the remodel). It's easy to disable. The sensor to open the toilet lid using your foot is a nice feature. I wish I could program the toilet to open both the lid AND the seat, instead of having to wave my foot 2 times. (although my wife would not agree for obvious reasons) The nightlight is a nice feature. It would be cool if that light only turned on based on a light sensor, but it's not a big deal that it stays on all of the time. When I finished installing the toilet, I noticed the plastic housing that connects the toilet seat to the porcelain base was cracked at the connection bolts (It looked like the bolts were installed too tight, and that caused a stress crack in the plastic). When I contacted EPLO, I sent photos showing the damage as well as an explanation to why I had taken so long to find this issue after purchase. I assumed I would need to purchase a new seat, and that I had waiting too long to unbox and install the toilet. The EPLO staff didn't question anything, and immediately mailed me a new replacement seat. I was very surprised by their friendly response and how quickly they provided a solution. They didn't mention my delay in installation or whether I had damaged the seat during install. They didn't make me pay for a new part or cover shipping costs. They just "took care of it", and that made my day. Overall, the EPLO U8MAX is a great product, and the EPLO staff have made me very confident in

I reviewed and researched all the toilets (smart) and took a look and purchaed two EPLO toilets. I am very pleased with all the features and its artistry. Would buy them again. and again. High quality fully featured.

Very nice

Love it !