Customer Ratings & Reviews

Very comfortable I don’t have any back problems anymore like I use to it’s very relaxing!

As i work at home and I'm on the chair for about 8-9 hours daily. I have nothing but good things to say about this chair. The lower back support is so great and makes the days a lot more comfortable. Im 6'1 and 240lbs and absolutely love this chair!!

So far this chair has been an absolute dream! It was an easy intuitive set up with wonderful directions. It’s comfortable and feels good on and for my body.

Not a great purchase, sadly. My chair was delivered on March 22, 2023. As of today, less than a year later, the seat is already cracking and one of the bolts holding the seat straight has stripped and I lean to the left whenever I sit.

I was expecting a taller chair, I'm 6'2 and the top comes up to my shoulders, I can't even rest my neck, so make sure it's your size, I was expecting a full size executive chair for $250? It's very comfortable, but too short.

I Love my Chair!! I looked everywhere and I couldn’t pass up the look of this chair. Grey seems to be the color I wasn’t looking for and I found out It was the perfect choice. This chair is comfortable and does everything!! I wanted to rock because when I think that’s what I do. What nice leather so well put together. And easy instructions that made it a breeze. You will be Happy when you buy this Beautiful Grey Comfortable Chair

This chair is great if you are in to good posture as it almost forces you into an upright position. If you like to slouch while gaming or while sitting in front of the computer for hours, you will most likely hate it. I like it because I do like sitting up straight. The materials are of good, sturdy quality and the chair looks very modern. Assembly was easy. I only gave it one star off out of respect for the slouchers. =)

Its a great comfy chair with only a couple flaws. The head rest is not high enough for me and it is not meant for sitting on for very long stretch of time. Other than that its nice and comfy and offers great posture support.

This chair was fairly easy to put together. I love the color and its super comfortable! I use it daily, for hours at a time, since I work from home and I have had no issues with it. I do have a cover on the seat to keep it clean since I like to sit on my foot and work lol. The price was pretty good too, especially for the quality.

Super comfortable chair, smooth wheels, and easy to assemble. Only issue is it was damaged in delivery and I will have to haul it back and order another one.

Is great office chair, very comfortable, easy to ensemble, very good quality.

nice and comfy, but not tall enough for neck, head support. Gets a bit warm the longer you sit on it. Great posture support

After previously owning a Serta office chair, specifically the "Serta at Home Blissfully High Back Manager Office Chair AIR™ Technology" -- which you almost can't find it anymore -- that I bought in 2015 and lasted me until mid-2020 with at least 8 hours of use per day (working from home) as an average build guy [6'2" 190lbs]. I finally broke down to buy a new one when the back of my old chair finally gave out. This new chair, I assumed would be the same quality. It's not. It's stiff. The "air-tech" back doesn't feel great. The cushion for your bottom isn't very thick. The hydraulic lift gives out ALL the time. After a short 5 months, I am finally buying a purple chair cushion to help with the lack of comfort while sitting. This chair may be good for someone with a perfect posture that only sits for an hour or two tops. While I may recommend this to my worst enemy, I wouldn't recommend it to my family and friends. As for ANY pro's... It was fairly easy to put together. It can lean back plenty far, and it may just be light enough to throw it out of the window. :)

It’s pretty comfortable for use all day to WFH, but it could be softer. Otherwise, no problems with it and it was pretty easy to put together.

I absolutely love this chair. I have been experiencing lower back pain from time to time and thought it may be time to invest in a new chair for my home office. I researched healthy chairs for back pain and read a very good review about this chair online. I searched many sites and Best Buy had the best price and the chair could be picked up from the local store. The pick up at the store went smoothly and the assembly was not too hard. This chair is very comfortable and has very good back support with the lumbar technology. I am completely satisfied with my purchase and would definately recommend this chair.

Nice leather chair, very comfortable the only downside is it is slightly narrow.

Asides from being a Serta, I bought this chair chiefly because my old one made my back hurt even with a homemade lumbar pillow. Purchased this chair from Best Buy online and had it shipped to my home for FREE. After an easy assemble, I first sat in this chair and it hit me in all the right spots to support my back. It's the Cadillac of Comp Chairs, IMO. My only real complaint is the non-adjustable armrests and Best Buy only had the chair in a medium Grey, would have liked Charcoal or Black better. However it was well the Money & most likely the last Computer Chair I'll ever have to buy.

I like the chair , but, it is uncomfortable because it does not give any at all , the seat is very hot and stiff , it could use more cushioning and maybe some air vents. After a short time it it gets very hard and uncomfortable.

The executive office chair by Serta was an excellent choice for the office chair I was looking for. It is very well made and the comfort level for sitting is excellent.

I love my chair. Grey is a beautiful color. The chair will tilt/recline back, or has a locking feature to keep it from reclining back, lowers and raises like most chairs and it just comfortable to sit in or take a break and sit back. Great lumbar support too. It was easy to assemble, it took my husband about 30 minutes to put it together.