Customer Ratings & Reviews
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would recommend to a friend
- Rated 1 out of 5 stars
Not happy
DJ33 Posted
It is now the 17th of December and I may not have an over for Thanksgiving or Christmas. I had a bad Ignitor, Forno sent me one, I need the oven Burner as well and the forno customer service said I should have the burner in a few business days but that was 10 days ago. Not sure what a few means. At least 8 business days now and I emailed CS and I think I have been ghosted. less than 3 years old
No, I would not recommend this to a friendBrand response from CTM Group
Posted
Thank you for sharing your experience, and we sincerely understand how frustrating this situation is—especially during the holiday season.
While this unit is no longer under warranty, we have been assisting as a courtesy by providing replacement parts free of charge. Unfortunately, part availability and carrier delays can sometimes extend timelines beyond initial estimates, particularly at this time of year.
We apologize for the delay and for any lack of communication you may have experienced. Our team is actively working to ensure the remaining part is shipped as soon as possible, and we remain committed to helping resolve this matter. Thank you for your patience and understanding. Raffaele B <img src="https://s3.amazonaws.com/stratos-logos/logos/CTMgroup.jpeg" alt="CTMgroup" title="CTMgroup" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 1 out of 5 stars
No show
JohnS Posted
Item not delivered. It was shown to be in stock and delivery scheduled for June 13 but received an email with new date of July 12 with no reason given. No luck finding out any information calling the customer service number.
No, I would not recommend this to a friendBrand response from CTM Group
Posted
Hi John,
Thank you for your message. We understand your frustration regarding the change in delivery date. Although the item was listed as in stock, last-minute logistical changes can sometimes occur. If you send us your order number at [email protected], we’ll make it a priority to check the status and get back to you with a clear update.
Thank you,
The Forno Team <img src="https://s3.amazonaws.com/stratos-logos/logos/CTMgroup.jpeg" alt="CTMgroup" title="CTMgroup" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 4 out of 5 stars
Excellent buy
FoodLover Posted
Very good range for the price. Excellent features.
I would recommend this to a friend - Rated 5 out of 5 stars
Happy addition to the kitchen!
Bobbi Posted
The oven has a rotisserie, enameled interior, lights, telescopic racks and most importantly an easy to clean sealed burner unit. More than pleased.
I would recommend this to a friend