Customer Ratings & Reviews
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would recommend to a friend
- Rated 5 out of 5 stars
The range that wow’s everyone.
officegal Posted
I bought this for a new home. I am very pleased with it. I have not actually used it yet, but all the burners are amazing. The accessories that are included were a great bonus! Everyone that sees this from the gas company rep that hooked it up to friends talk about how nice it is! I will add more pics when the forno vent hood and backsplash are installed.
I would recommend this to a friend - Rated 1 out of 5 stars
Broken ignitor - poor customer service
SergioR Posted
After less than 2 months one of the burner ignitors stopped working. Over 10 days ago I filled out a service request form on Forno's webpage and received a ticket number but nobody from Forno's customer service has contacted me. Nobody answers their customer service phone number. Nobody replies to the several emails I have sent. Probably will return it.
No, I would not recommend this to a friendBrand response from CTM Group
Posted
Hello Sergio,
We have already shipped the part to you. During the holiday season, the service technicians are a bit slower. I apologize for any inconvenience. We will prioritize and push for your case, and I will keep you informed.
Thank you,
Jack <img src="https://s3.amazonaws.com/stratos-logos/logos/CTMgroup.jpeg" alt="CTMgroup" title="CTMgroup" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 5 out of 5 stars
Best price with tons of extras
AwesomeGuy101 Posted
Amazing! Quality is amazing! Comes with griddle, wok Ring and rotisserie!
I would recommend this to a friend - Rated 1 out of 5 stars
Disappointed
GaryD Posted
I cannot review something that I don't have. When I ordered this item I verified with the online chat person that this item was actually in stock and not backed. I was assured that it was in stock and would be delivered the first week of November. A month later, 2 rescheduled appointments, and now am being told that it is back ordered. They still want the payment to the card for the item though.
No, I would not recommend this to a friendBrand response from CTM Group
Posted
Hi Gary,
We apologize for any inconvenience this may have caused. Please forward your Best Buy order number to [email protected] and we can provide guidance on what may be occurring with your order. <img src="https://s3.amazonaws.com/stratos-logos/logos/CTMgroup.jpeg" alt="CTMgroup" title="CTMgroup" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />