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Rating 1 out of 5 stars with 1 review
- Rated 1 out of 5 stars
1 cuz it remained in it's box
JONiL Posted
I was assured before purchasing that the geek squad could install, only to have the installer call the day before coming that "they don't install through the wall (even though the hole is already there), because it may need to be resized." The whole process was a circus from trying to get the answer of install before buying to setting up the return and getting my account credited for the price of ac and install. I don't think i'll be trying Best Buy again. Used to be they were pretty good and workers knew their stuff. No more. It's all about making the sale, moving the stuff and washing their hands of the whole deal. Grrrr Glad it's done and over with.
No, I would not recommend this to a friendThis review is from Frigidaire - 115V 12,000 BTU 550 Sq. Ft. In Wall Air Conditioner - White
Brand response from FrigidaireSupport
Posted
Hi JONiL, we’re sorry to hear about the frustrating experience you had with the installation arrangements for your Frigidaire 12,000 BTU in-wall air conditioner. We understand how disappointing it must have been to receive confirmation that installation was available, only to learn shortly before the scheduled appointment that the service could not be completed, especially with an existing wall opening already in place. We also recognize the time and effort you spent trying to clarify the installation requirements and arrange the return and refund. We appreciate you sharing your experience and regret that this purchase did not go as expected. If you have any questions about your Frigidaire air conditioner or need assistance, please visit Frigidaire.com to chat with us live or call 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8 p.m. ET.
— Reed
