Customer Ratings & Reviews
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- Rated 1 out of 5 stars
Two of these froze up after one year warranty exp.
Dazzed63 Posted
Stay away from Frigidaire Dehumidifiers. Customer service, which is outsourced, is NO help. Units only last one season. After shutting down for the winter and restarting in the summer the unit will only run and freeze up without any chance of working properly to dehumidify. Not used in a cold room.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted
Hi there, valued customer! Thank you for making time to provide us with your feedback. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations. We understand that there are no number of words that can change your views and experience at this time. We wish that we could erase your experiences; however, we will work hard to improve your future exposure to our brand and products. Should you need assistance in the future, feel free to contact us at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, we'll be happy to assist. - Jessica <img src="https://s3.amazonaws.com/stratos-logos/logos/Frigidaire.png" alt="Frigidaire" title="Frigidaire" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
The pump is worth it
LorenzoTheMagnificent Posted
The pump is well worth the added expense. The ones without the pump (e.g. garden hose) work intermittently at best. They can work well for a long time, then not at all. The pump solves this problem.
I would recommend this to a friend - Rated 4 out of 5 stars
Working great!
Grace Posted
I've always used Frigidaire dehumidifiers and this one doesn't disappoint! My only complaint is it's a little noisy compared to the last one but it's working great!
I would recommend this to a friend - Rated 1 out of 5 stars
Failed to push fluid through drain tube.
AboodS Posted
Preinstalled pump did not have enough power to transfer fluid through drain. My setup required the pump to push the fluid 10ft above suction line to a standpipe. This humidifier completely failed to perform it design functional specifications.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted
Thank you so much for taking the time to leave us feedback, AboodS. We're sorry to hear that you feel this way, and we would love to know more about your concern with the appliance. Our team will evaluate your review to help implement future design improvements to our product lines. Knowing what is most important to our family only helps us design more products with a better understanding of what is needed for you. While we were unable to locate any contact with us pertaining to your concerns, we would like to ensure that you are properly assisted and that your appliance is performing as designed. So that we can do so, please chat with us by going to www.frigidaire.com or calling us at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8 p.m. EST, and we will dive right in. We look forward to speaking with you! - Christi <img src="https://s3.amazonaws.com/stratos-logos/logos/Frigidaire.png" alt="Frigidaire" title="Frigidaire" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 1 out of 5 stars
Refrigerant capacity failure
HDorother Posted
Lasted for 14 months and lost partial refrigerant charge and froze up. Frigidaire has a past history of this type of failure. Shame on them for repeated failure of this type.
No, I would not recommend this to a friend - Rated 5 out of 5 stars
Works great
LittleKittenLover Posted
Works great. It's quiet and works very very quickly
I would recommend this to a friend - Rated 4 out of 5 stars
Would recommend
Alymisz Posted
I think it works very well. Easy to clean. I wish the pump function were a little easier to use. I have had this product running almost constantly for 1 year.
I would recommend this to a friend - Rated 5 out of 5 stars
Length of the cord needs to be specified.
JFK1 Posted
It seemed to be a good value and works as expected. It is very difficult to get the length of the cord that mad a big difference for us. It needs to be put on the specs.
I would recommend this to a friend - Rated 5 out of 5 stars
Great dehumidifier
ErinC Posted
Works great. Love the pump feature. So easy. I highly recommend.
I would recommend this to a friend - Rated 5 out of 5 stars
Awesome product
RFengineer Posted
Finally something that worked. I tried multiple dehumidifier and nothing worked as good as this one.
I would recommend this to a friend - Rated 5 out of 5 stars
Works well and looks nice
Alex Posted
Nice looking unit and works very well. Wry effective at removing humidity.
I would recommend this to a friend - Rated 1 out of 5 stars
Do not buy - stopped working after 11 mo
TravisE Posted
The one I bought started freezing up after 11 months, which I had cleaned the filter regularly (was the first troubleshooting question). I called and got some troubleshooting steps which included unplugging and letting sit for some time. After trying numerous things, I reached back out to customer support as it was still not working properly. I was put on hold and then got disconnected. I then tried reaching out via chat, which the support rep SAID A NEW UNIT would be sent to me but I needed to fill out a form that I would receive via email. I filled out the form and submitted to the email address provided, which stated 10 business days to respond. 30 days later there was still no update on the status so I followed up and was told I would no longer be getting a replacement unit as it was past the warranty.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted
Hi, Travis. This is really saddening. We understand how important it is to have quality appliances at home. We're sorry that our products did not meet your expectations. We want you to know that we are here to provide any help needed. Please don't hesitate to contact us via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST. -Ruth <img src="https://s3.amazonaws.com/stratos-logos/logos/Frigidaire.png" alt="Frigidaire" title="Frigidaire" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 1 out of 5 stars
Pump broke less a year after purchase
DavidF Posted
Terrible dehumidifier. Constantly freezes up and the pump broke after less than a year of use. Save yourself the trouble and buy something else
No, I would not recommend this to a friend - Rated 1 out of 5 stars
Junk
Disappointed Posted
After only 2 years the coils have begun to continuously freeze. This indicates a coolant leak. Its a shame I only got 2years of service out of this unit.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted
Hi there! We're saddened to hear that the dehumidifier didn't meet your expectations. If your dehumidifier displays an error code, try to Unplug the unit and plug it in again under normal operating conditions. If the display reads "EC" , check the following operating conditions: The outlet voltage should be 115 volts, and the surrounding temperature should be in the range of 41 °F to 96 °F. In the event that the tips provided do not resolve your concerns, please connect with us via live chat or by phone at 1-800-374-4432. Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist.
~Sam <img src="https://s3.amazonaws.com/stratos-logos/logos/Frigidaire.png" alt="Frigidaire" title="Frigidaire" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 1 out of 5 stars
2 years max
jkny Posted
Had two of these and they both lasted approx 2 years. Broke within weeks of one another. I cleaned filter all the time, took good care of it etc. Will never again buy this brand.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted
Thank you for taking the time to write a review for us. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations and we understand your frustration. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Christian <img src="https://s3.amazonaws.com/stratos-logos/logos/Frigidaire.png" alt="Frigidaire" title="Frigidaire" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
