See more imagesFrigidaire - Gallery 1.9 Cu. Ft. Over-The-Range Microwave with Sensor Cooking - Stainless Steel
- Model:
- GMOS1964AF
- SKU:
- 6541175
Highly rated by customers for:
See more imagesHighly rated by customers for:
CorsairFailed Posted
Frigidaire is clearly lying on the height specification to make the microwave appear shorter than every other microwave in the same configuration type. The specs state the height is 15 9/16, but it is not. The height in the back is closer to 16 1/2. After buying this and finding out the height is completely wrong I went to the store with a tape measure to compare heights. Every other brand in this configuration range (30" wide and 16-17" high) correctly states their spec to be the maximum in the back. They all are around 16 3/8" - 16 1/2" high in the back and ~15 3/4" high in the front due to the bottom sloping up. All other brands correctly list their back height in the product specs, but Frigidaire is the only one which provides the front face as the product height, even though the back is almost an extra inch higher. They clearly are doing so to make their microwave appear shorter to trick people who are replacing an older microwave and need the shortest one possible to buy this microwave. It is blatant false advertising. Even the Best Buy sales associate who I bought it from was not aware of this. Returned and now need to restart this process all over. I lost a month due to this. Will never buy another Frigidaire product again. Best Buy should drop this product due to false advertising.
This review is from Frigidaire - Gallery 1.9 Cu. Ft. Over-The-Range Microwave with Sensor Cooking - Black
Posted
Hello! We appreciate you stopping by to share your feedback with us and bringing your concerns to our attention. Please know that it's important for us to hear if our products are meeting our consumers' expectations, and we hope that we can better serve your needs in the future.
Here is the list of Dimensions and Volume for this model for your reference;
Height 15 5/8"
Width 29 7/8"
Depth 15 3/4"
Depth With Door 90° Open 44 3/8"
Microwave Interior Height 10 9/16"
Microwave Interior Width 21 1/8"
Microwave Interior Depth 14 9/16"
Microwave Capacity 1.9 Cu. Ft.
Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. ~Sam
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Michaelrk Posted
This experience was an Absolute Disaster! I set up installation for a Tuesday. The installer kept me up to date on the installation schedule. That morning, he picked up the microwave and at the store, they had dropped it. I then rescheduled for the next day. No one either called or showed up. I even could see that the installer was about 6 house away from my house at one point. I called Best Buy a lot and no one could help either give me status or line of sight to installation. The Agentic AI used for the Best Buy and Geek Squad Phone numbers was not only useless, but frustrating. Wednesday Night I even got an update that the installer would arrive after 8pm (not great but workable). It never arrived. On Thursday, I again battled with the Phone AI and at the end of the day I went to Best Buy in Manchester, NH. They couldn’t help and gave me the way to get around the AI to a person. When I finally got someone, they informed me that they would investigate and I’d hear back in 48 BUSINESS HOURs. Since it was Thursday after 5pm, that translated to by the end of business 6 business days later (the following Friday). So, I went to Customer Service and cancelled the order. Then, I went to the nearby Home Depot where I bought the same Microwave which has now been installed.
Posted
We’re very sorry to hear about your experience with the installation of your microwave. We understand how frustrating and inconvenient this situation must have been, especially with multiple delays and difficulties reaching support. Your feedback is important, and we sincerely apologize for the challenges you faced.
We would like the opportunity to review your situation in detail and provide further assistance. Please reach out to us directly so we can better understand your concerns and see how we can help. You can connect with us through Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday from 8:30 a.m. to 8:00 p.m. EST. - Maria
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EvanP Posted
Here’s your standard bad review that you’ll chalk it up to one lemon microwave. The main thing is customer service wouldn’t honor its 12 month warranty even if it expired the week before, remember that before you buy this brand. It’s true, the microwave was a lemon. First week I had to replace control panel, covered by warranty. Ten months later the microwave powered down randomly, powered up five minutes later, then made a nasty rumbling noise when used next. Called customer service, they wouldn’t do anything because my warranty expired a few weeks prior. I had it two months before I installed it, so yeah, less than 11 months and the microwave crippled. Had a repairman look at it and the fan over the heating component thingy broke. Said the fan design is too low and the fan got caught and broke.
Posted
Thank you for sharing your feedback, and we are truly sorry to hear about the issues you've had with your microwave. We completely understand your frustration, especially given the timing of the warranty and the recurring problems with the unit. It's disappointing to hear that our customer service didn’t meet your expectations, and we sincerely apologize for the inconvenience this has caused.
We understand that having a product fail, especially so soon after purchase, is frustrating. We also recognize the importance of standing behind our products, and we regret that we weren’t able to resolve your issue to your satisfaction during the warranty period.
Your comments about the fan design and the control panel issue are important, and we'll be sure to share this feedback with our product team for further evaluation. Should you have questions or concerns, please don't hesitate to call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. - Jessica
<img src="https://s3.amazonaws.com/stratos-logos/logos/Frigidaire.png" alt="Frigidaire" title="Frigidaire" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
DishAtlanta Posted
I use my over the oven microwave for the very basics - thawing, reheating, and the fan to recirculate & remove odors, heat and smoke from the cooktop below. Something is very wrong with the fan. It is LOUD and vibrates the entire unit and the filter so much you really can't use it at all! I had the first unit replaced thinking it was a defect, but unfortunately it's exactly the same with the new unit. Very disappointed but it's a nice unit that looks great so I'm not sure what to do at this point.
Posted
Thank you for taking the time to write a review for us. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations. We'd like to learn more about your specific situation. At your convenience, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Chris <img src="https://s3.amazonaws.com/stratos-logos/logos/Frigidaire.png" alt="Frigidaire" title="Frigidaire" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
Makiz Posted
After 6 months of use, the plastic component of the microwave door cracked. Have reached out manufacturer but I was told that the plastic component is not covered by warranty and was offered for a new whole microwave door for $227.27 out of my pocket. Not a good quality…not recommending this product
Posted
Thank you for taking the time to share your experience with the Frigidaire Gallery 1.9 Cu. Ft. Over-The-Range Microwave. We’re very sorry to hear that the door developed a crack after just six months — that’s understandably frustrating and not the level of quality we aim to deliver.
We also regret that the resolution offered didn’t meet your expectations. While some cosmetic or non-functional components may fall outside of standard warranty coverage, we absolutely understand how disappointing it is to be faced with a significant out-of-pocket cost so soon after purchase. Should you have any additional questions or concerns, please don't hesitate to call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
- Jessica
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JeffreyR Posted
As advertised, a low quality product. A microwave door squeaking like it's something from a Haunted House, and Frigidaire says, we can't fix it. Got that? They know it is a defect, so they won't fix it, because I guess they can't.
This review is from Frigidaire - Gallery 1.9 Cu. Ft. Over-The-Range Microwave with Sensor Cooking - Black
Posted
Good day, JeffreyR! We are sorry to hear that you have had to deal with these circumstances. Check that the turntable plate and roller support are installed correctly. Check the rollers for wear and tear and debris. Make sure you are not overloading the turntable plate. If your microwave has just been installed, check that the tape over the shaft at the bottom has been removed to prevent a squeaky noise. If the issue still persists, please connect with us via live chat or by phone at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Lauren <img src="https://s3.amazonaws.com/stratos-logos/logos/Frigidaire.png" alt="Frigidaire" title="Frigidaire" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
JimmylP Posted
The mother board broke after 4 months. Frigidaire has the worst customer service I have ever seen. No one calls you back. Their service center can't handle a problem, and can only forward it to their "back office". They won't give you a phone number or name to contact for the "back office" I was told the part would take four months to come in! I said this was unacceptable and requested either a new microwave or a full refund. I am still waiting after two weeks for a response.
Posted
Thank you for taking the time to write a review for us. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations. Please know this is not the effortless experience we strive for, and if you give us a chance, we would like the opportunity to investigate your concerns further to properly assist you. At your convenience, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Chris <img src="https://s3.amazonaws.com/stratos-logos/logos/Frigidaire.png" alt="Frigidaire" title="Frigidaire" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
FrankT Posted
The product was delivered damaged and installed, they did not give any solution and left, saying they would have to call the manufacturer
Posted
We're sorry to hear about the issue you have with the delivery of your new appliance. Please accept our deepest apologies for the inconvenience. We recommend reaching out to retailer to follow up on your concern. - Jessica <img src="https://s3.amazonaws.com/stratos-logos/logos/Frigidaire.png" alt="Frigidaire" title="Frigidaire" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
HeatherF Posted
The microwave Came damaged. the customer service department, was not helpful.
Posted
Hi there, valued customer! Thank you for making time to provide us with your feedback. This is not the ownership experience we would want for you, and we can understand your disappointment. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations. We can understand your frustration and are here to help. Should you need further assistance, you can contact us by live chat or by phone at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, at your convenience. - Jessica <img src="https://s3.amazonaws.com/stratos-logos/logos/Frigidaire.png" alt="Frigidaire" title="Frigidaire" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
WyattL Posted
Waited 2 months for delivery, and it never came. Was told they did not know when they would receive it from their vendor. Had to cancel my order.
This review is from Frigidaire - Gallery 1.9 Cu. Ft. Over-The-Range Microwave with Sensor Cooking - Black
JudithS Posted
It stopped working after a week and had three different issues
Posted
Thank you for taking the time to write a review for us. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations. Please know this is not the effortless experience we strive for, and if you give us a chance, we would like the opportunity to investigate your concerns further to properly assist you. At your convenience, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Chris <img src="https://s3.amazonaws.com/stratos-logos/logos/Frigidaire.png" alt="Frigidaire" title="Frigidaire" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
BestBuyistheWORST Posted
I purchased this online during the Spring sale for customer pickup at the local Best Buy. They said it was in-stock and when it came to delivery day, they waited till the end of the day to tell me it was delayed. I called the local store number only to be sent to a customer service cneter not knowing that you cant speak to anyone at the physical store where your order is going. The only way you can speak to the manager or any associate there is to physicallt drive to the store. If i knew this, I would have NEVER ordered this here. I got told different stories by all 3 agents about my order. Needless to say, i still have no idea if I’m going to recieve the microwave. I did get an email saying that my ordr has been delayed and if i dont recieve it in 2 weeks they will automatically cancel my order. I’m pretty sure that’s what they are going to do because the price went up over $100 since I purchased it. They are probably going to cancel it so I have to reorder at a higher price- which I’m not going to do. The website says its still in stock, but they have yet to send my order. There’s no other logical reason other than them not honoring the price at which I purchased it. Don’t waste your time here just to have them hold your hard earned money hostage for a month and then have a customer care center that lie to you about your order status. I will NEVER make another Best Buy purchase ever again.
Posted
Oh no! This is not what we want to hear, valued consumer. We sincerely apologize for your recent experience with your Frigidaire product and the customer service you received. We strive to provide the best assistance to our owners, and we are sorry that we could not deliver those results for you.
We're here to help you. Please join us via Live Chat on our website https://www.frigidaire.com/en/ or through our Customer Support by calling 800-374-4432. We are open Monday through Friday between 8:30 a.m. and 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
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