Customer Ratings & Reviews
See more imagesFrigidaire - Professional 36 in. Wide 23.3 Cu. Ft. French Door Counter-Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
- Model:
- PRFG2383AF
- SKU:
- 6540378
Highly rated by customers for:
Customer reviews
Top Mentions
- Rated 2 out of 5 stars
Freezer Stops Working
MichellyM Posted
It’s a beautiful fridge and very spacious but freezer stopped working after 15 months. I got the protection plan to get it repaired but it was a struggle.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted
Hi MichellyM, thank you for sharing your experience with your Frigidaire fridge. I’m glad to hear you love its spacious design and overall look! However, I’m truly sorry to learn that your freezer stopped working after just 15 months, and that getting the repair through your protection plan was such a struggle. That’s definitely not the hassle we want for our customers.
We want to make things right and ensure your fridge is working perfectly again. If you have any additional questions, concerns, or need further assistance, please don’t hesitate to reach out to us directly via Live Chat on our website or by calling our Customer Support at 1-800-374-4432. We’re here Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and ready to help.
Thank you for being a Frigidaire customer, and we hope to resolve this quickly so you can continue enjoying your fridge! Have a great rest of your day! – Maico
- Rated 5 out of 5 stars
Great Refrigerator
Patty Posted
Love this refrigerator and the Best Buy services!!!
I would recommend this to a friend - Rated 5 out of 5 stars
Awesome counter depth refrigerator
Kitkat Posted
Love this fridge!! It has plenty of room and keeps everything cold and crisp! My last refrigerator was a Bosch, and I like this one much better. It is so easy to clean both inside and out.
I would recommend this to a friend - Rated 4 out of 5 stars
A smart choice
TeresaB Posted
I recently purchased this model and like the space it offers in the freezer. The freezer design is clever and the ice maker would provide enough ice for a family. The refrigerator is nicely organized and the French Door design is so easy to access being on the upper half of unit. The stainless finish really resists fingerprints also. I did weeks of research and glad I chose Frigidaire Professional.
I would recommend this to a friend - Rated 4 out of 5 stars
Love it
Angela Posted
Beautiful! So far hapoy with purchase. The only thing i would recommend is a lock optionon the side panel to save settings. At times i have changed the temperature.
I would recommend this to a friend - Rated 5 out of 5 stars
Love it
MaryS Posted
Best counter depth fridge. Holds a large pizza box. Love where the water is and makes lotsa ice.
I would recommend this to a friend - Rated 5 out of 5 stars
Nice Fridge
FloydR Posted
It was worth the wait. It performs above expectations once you get used to the controls.
I would recommend this to a friend - Rated 5 out of 5 stars
A+
Tvpurchase Posted
We love this Frigidaire, so glad we made this choice
I would recommend this to a friend - Rated 1 out of 5 stars
It died immediately
JulieH Posted
The entire fridge stopped working about a montth after install.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted
Hi JulieH, we’re very sorry to hear that your new refrigerator stopped working so soon after installation — we understand how frustrating this must be. For assistance, please reach out to us directly via live chat at Frigidaire.com or by phone at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8 p.m. EST. Our team will work with you to get this issue resolved as quickly as possible. - Reed
- Rated 1 out of 5 stars
Would not recommend!
Jnaks58 Posted
The ice maker doesn't make ice fast enough. I've had it for a month and I only had the ice bin full ONCE and that was only because my family and I did not use ice from the bin for a week. There is no middle flat shelf in the freezer drawer. The fridge deli drawer froze my mushrooms. Somehow the fridge is freezing whatever is stored in the left corner. The produce drawers have an unnecessary divot that takes up space and had me use smaller bins with a gap from the bin drawer and the storage bin I have inside the produce drawer. For the freezer drawer, theres a gap between the frame of the drawer, I'm not sure if its a handle so you're able to pull out the bottom freezer drawer, but it creates a gap and is such a waste of space! I wish I could return the fridge but it past the 14 days. Dont get me wrong the exterior and physical material is good. I feel that the quality is better. However, the interior is just bad and has a lot of wasted space as well as poor ice maker. Luckily we purchased the 5 year warranty so I will have to contact Frigidaire to fix the ice maker problem. Overall, I would not recommend buying this fridge
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted
Hi Jnaks58! Thank you for taking the time to share such detailed feedback. We’re glad to hear you’re satisfied with the exterior quality, but we’re truly sorry to learn about the performance and interior design concerns you’ve experienced.
The ice maker should consistently meet your household’s needs, and issues with freezing in specific refrigerator areas, such as the deli drawer or left corner, are certainly not expected. In many cases, temperature settings, airflow, or sensor calibration can contribute to these concerns, but they should be properly evaluated.
We also understand that interior layout and storage design are important parts of the overall experience. Your feedback regarding shelf configuration, drawer space, and freezer gaps is valuable and will be shared with our product team.
We’re glad to hear you have the 5-year warranty coverage. We encourage you to move forward with service so the ice maker and temperature concerns can be properly diagnosed and corrected. If you’d like additional assistance, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Chris
- Rated 3 out of 5 stars
fridge icemaker
MarenM Posted
the icemaker stopped working within two months of purchasing it.. they accepted the return and the new one is working well.. but its only been a little over a month.. fingers crossed it keeps working!
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted
Thank you for sharing your experience with us. We’re sorry to hear that you experienced an issue with the ice maker shortly after your purchase, we understand how concerning that can be. We’re glad to know that the return process was completed successfully and that the replacement unit is currently working well.
We certainly hope everything continues to operate as expected, and we want you to know that support is always available should you need it. If you have any questions or notice anything out of the ordinary, we encourage you to reach out to us directly so we can assist you promptly. You can connect with our team through Live Chat at Frigidaire.com, or by calling 1-800-374-4432, available Monday through Friday from 8:30 a.m. to 8:00 p.m. EST. Our representatives will be happy to help. — Maria
