Customer Ratings & Reviews
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- Rated 1 out of 5 stars
Don’t do it
Brandy Posted
First, the range was shipped without a cord when it was supposed to be included. Talked to several people and BB that kept passing me along to the next person only to be told to deal with frigidaire about it. Terrible customer service. Frigidaire had no one that spoke decent enough english to even understand them so I decided to order the cord seperately which I should not have had to do bc it clearly states the cord is INCLUDED. NEXT, The door was missing a hinge pin which effects the opening and closing of the door. Frigidaire says it needs a whole new hinge which makes no sense bc its literally a little pin that is slid into the slot. Absolutely ridiculous. One should look forward to a new appliance and its been nothing but a headache with this one. This was the only appliance I ordered from best buy for my kitchen remodel. All the others came from famous tate bc of the crap show I have had to deal with in regards to this range. Customer service matters. WILL NEVER PURCHASE FROM BEST BUY AGAIN AND WILL NEVER ORDER A FRIGIDAIRE APPLIANCE AGAIN. In todays competitive climate you should take care of customers to create a loyal base. Business 101. Ill be sure to spread this message anywhere I can. Thanks for making what should be a simple process, a pain bc someone couldn’t do their job.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted
We're sorry to hear that you had a bad experience with your refrigerator in such a short time. Please know that it's important for us to hear if our products are meeting our consumers' expectations. At your convenience, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Chris <img src="https://s3.amazonaws.com/stratos-logos/logos/Frigidaire.png" alt="Frigidaire" title="Frigidaire" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 1 out of 5 stars
Poor quality for the price!
AprilM Posted
Poor quality! Temperature control doesn’t register immediately - have to turn the knob a second time. Ceramic on stove form bubbles when cooking food on high temperature. I’ve had better electric stoves than this one. Warranty is worthless.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted
Thank you for taking the time to write a review for us. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations and we understand your frustration. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. - Yhano <img src="https://s3.amazonaws.com/stratos-logos/logos/Frigidaire.png" alt="Frigidaire" title="Frigidaire" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 3 out of 5 stars
New stove installed
DonnaS Posted
This is a great looking stove and oven. The readings on the knobs are in small print and poorly visible. Makes it difficult for older folks.. There are also no instructions for setting the timer, I will let you know how long it lasts! No proof mode either. I’ll miss this feature.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted
Thank you for making time to provide us with your feedback. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. Please know our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, and your feedback does not go unnoticed. If you will need assistance in the future, feel free to contact us at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, we'll be happy to assist. - Jessica <img src="https://s3.amazonaws.com/stratos-logos/logos/Frigidaire.png" alt="Frigidaire" title="Frigidaire" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
