Customer Ratings & Reviews

GE Profile - Electric Induction Range (Model: PHS93XYP6FS) REVIEW We ordered GE stove from Best Buy Online Feb 20, 2023 and were able to pick it up in the store Mar 22, 2023. (We ordered it from Best Buy because we thought they would handle it carefully in shipping because they handle sensitive electronic items like TV all the time.) We had it shipped to the store and then picked it up and installed it ourselves so we knew it would not be dropped or damaged while being installed. GE Profile - Electric Induction Range (Model: PHS93XYP6FS) This range had all the features we were looking for and we liked the design. When we were setting up the stove, the fancy rolling slide out oven rack “Range Oven Rack Slide Assembly” (part # WB48X20881 @ $383.57) would not go in the stove correctly. This was maddening! I finally found a YouTube video that showed exactly how it is to install and realized the "Range Oven Rack Slide Assembly" that we had received with our stove was not correct--it was the wrong one! I called customer service and they said they would send me out the correct one. We later called back after we had waited awhile and found it was backordered until May 26, 2023. She said to make sure we got one, she would put in an order for another one. Over the months we did receive two, but it was most frustrating to have been given the wrong one to start with and then having to wait months to get the correct one. After having used the stove for a couple of weeks, the induction stove top stop working. This is an induction stove top and it would try to come on, and then it would shut off. The GE tech that came out was very good and diagnosed the problem with the (I believe) the master induction control module. It took two weeks or so to get the part shipped to our house and then for the technician to come back. (He was in the middle of moving from one company vehicle to another.) He came back out, tore the entire stove top apart and put the new module in. And it has worked well ever since. We had to order a portable induction stove from Amazon to use during this time (duxtop Portable Induction Cooktop Burner @ $116.00) On Saturday, July 13, 2024 my wife was baking potatoes in the oven and frying bacon in a pan on the stove top. She had a cutting board on one side of the stovetop that was not being used. As she was cutting raw bacon and putting it into the pan, the back of the knife hit the front edge of the glass “stainless control panel with wifi” and caused a piece of the glass control panel to fracture off and go onto the stove top! When this happened she asked me to look at the stove to try to figure out what had happened because she was not using the knife very forcefully. That is when I saw the nick on the glass control panel. Also during this, the stove was trying to do a software update and kind of locked up. We were afraid the damaged glass control panel may be causing this. I went outside and power cycled the electric breaker to the stove and it came back on and has worked correctly since. On Monday I called GE customer support and asked for help. They said it was out of warranty and a service call would be $114.95 plus parts and labor. The control panel can only be ordered as a complete unit. STAINLESS CONTROL PANEL W/ WIFI (part # WB27X45013) @ $948.05!!! I asked because of the newness of our stove and the other troubles we have had if they could do a courtesy repair or any kind of help. The customer support lady said they may be able to give a 20% discount on the part, but she would have to check with her supervisor first. After turning off the power to the stove, I was able to take the control panel off and used a diamond file to carefully round down the sharp edge on the glass edge (it was about 3” long) so no one would cut themselves on it. I can now see and feel with my fingernail many little cracks in the glass in this area. In a few days it will be two weeks since this happened. The stove is currently working fine, but for how long? Will the cracked glass control panel get worse and affect the use? Over all we really enjoy the stove and its features. It seems maybe they should have designed a stainless steel piece of trim that could protect this fragile edge.

The sales person, Nora Winkelaar, that helped me gets 5K plus stars (I asked for permission to use her name:))! The range: I haven't been able to use it much since I had to run the oven more than half a dozen times on self clean and because the chemical odor was horrendous and even though I washed the racks and the oven 3 times, I still had to keep trying to burn it off. I also haven't been able to try the Hestan pan and burner for it, since that is taking an eternity to get to me via the rebate form with GE. The appliance itself has been a frustrating experience thus far due to these issues. I have been able to use the induction burner and that seems to work great. The camera does work. I haven't had any issue with the app or tech stuff. Let's hope it stays that way!

Cooks well, but the software needs improvements. Hestan cue integration is flawed. Precision cooking sensor reports wrong temperature.

This range does not come with a self clean mode. The steam clean mode lasts 30 minute and barely heats the water in the oven and does not clean. It works fine as an induction range but only one element is capable of precision cooking with Hestan Cue cookware. You need two sets of pots and pans as Hestan Cue cookware should not be used on any other burner. Wi-Fi and a camera in the oven sound like a good idea but this range lacks in basic performance and ease of care and maintenance.

Price was lower by the time it was delivered, but Best Buy wouldn't honor a price match. The stove is pretty good - induction works well, and the sensor is cool. The stove works best with cast iron or stainless steel - we have several nonstick pans that are "induction compatible", but because it's just a steel plate on the bottom, they generally seem to perform about as well as a regular electric stove. The oven works great, and the air fry is dead silent - very impressive. The camera can be somewhat temperamental, but a hard reset (cutting power to the stove for a minute) got it working reliably again.

Absolutely love our new induction range. Works amazing. Love the rack that is on a track and pulls out wish they all were like that. The no preheat for certain foods is great.

I do like the device, it feels very modern. I am still adjusting to the nuances of an induction cooktop but the oven is so good everything bakes perfectly even. I really love the app capabilities and touch screen.

I haven’t had the chance to set up my new GE Profile range yet, but I wanted to share how smooth the buying process has been. Customer service was excellent—very helpful, responsive, and made the purchase experience easy. The range itself looks sleek and high-quality, and I’m excited to put it to use soon. I’ll update once I’ve had more time with it, but so far I’m very satisfied with the service and support.

Was so excited to have an induction range. Within one year it started spontaneously searching for updates in the middle of cooking. After two service calls and a new mother board, it started again. The company has been nice but unable to identify the problem and so it still stops working on occasion.

We got a very good deal on this range. Its fully loaded with goodies even with a camera to watch the baking. The wife is beyond happy!

Very fast heating, easy clean, good cooking top. Love it.

Bought open box damaged on way to warehouse they canceled my order day of delivery

Very happy with this unit. Works great. I would recommend

Difficult to get set up. Total Tech Support just didn't show up twice.

Best stove I have ever used. My last stove was a high end gas stove, this blows it out of the water. The saying now we are cooking with gas needs to replaced with now we are cooking with induction! There are tech options for those that want to use them. I am mostly old school when it comes to mixing apps with appliances but some of these features have been welcome. Easiest setup is using QR code located at storage draw or documentation. I had no probelms setting up the tech and the app is sensible.