Customer Ratings & Reviews
See more imagesCustomer reviews
would recommend to a friend
- Rated 4 out of 5 stars
So in love!
Vanessa Posted
I love this Washing Machine! I definitely don’t use all the bells and whistles on it though, I treat it more like just a standard washing machine and it works fantastic. It is a large capacity which makes washing things like blankets & snow gear a dream.. My only complaint is that the Lid is a little flimsy, my first one ended up with a crack on the gray inside part of the lid from not getting the clothes in all the way. It just continued to crack every time I would open and close it. I do recommend paying for the Best Buy warranty because they just replaced my whole washing machine after having to wait a little while for OEM parts.
I would recommend this to a friendThis review is from GE Profile - 5.3 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Direct Drive Motor - Diamond Gray
Brand response from GE Answers
Posted
Your feedback is vital to our continued success and we do appreciate you taking the time to share it with us. -Vikki@GEAppliances <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
So far, so good
Suze Posted
So far, so good. We have only owned the washer/dryer a few days, but have used it not stop while awake and even while sleeping with delay wash. The tub is HUGE and easily handled our California King bedding. I like that the lid is see though. We were limited what we could fit in our space. One of the best features is the lid stays up at multiple angles, not just 90 degrees, which was important for use due to the cabinets above. The app was easy to set up and I love the sync feature. I also love the 5 minute warnings that the washer or dryer will be done, although it was non stop all weekend for us! Lol The delivery/installation team at best buy was amazing! They were polite, professional, neat, knowledgeable and most importantly the lead guy knew exactly what he was doing! I hope best buy knows how great this employee is! I wish I remembered his name but will update review once I find out. Thank you best buy for a pleasant experience.
I would recommend this to a friendThis review is from GE Profile - 5.4 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Direct Drive Motor - Diamond Gray
- Rated 4 out of 5 stars
Hoping for the best
JohnD Posted
Really nervous about any brand at this point seems like so many negative reviews of all brands no matter the cost of machine, just seems like machines aren’t what they were 20 years ago but so far so good
I would recommend this to a friendThis review is from GE Profile - 5.4 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Direct Drive Motor - Diamond Gray
Brand response from GE Answers
Posted
We always strive to provide a quality product and a great experience, and we’re glad to hear your washer is working well for you. We’re confident it will continue to serve your needs well for a long time to come, and we’re more than happy to assist if any concerns do come up. <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
Good Looking and Great Use
Smiley007 Posted
This dryer drew me in at first start. I love the design, options and capacity. I have had it for over a year and a half without any issues.
I would recommend this to a friendThis review is from GE - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Sanitize Cycle - Sapphire Blue
- Rated 5 out of 5 stars
Dryer
JulieC Posted
Very easy to use and program. Very quiet. Works great!
I would recommend this to a friendThis review is from GE - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Sanitize Cycle - Sapphire Blue
- Rated 5 out of 5 stars
New washer
RowanB Posted
Washer is beautify and works perfectly even as an open box model. Couldn’t beat the price and installation was very well done!
I would recommend this to a friendThis review is from GE Profile - 5.4 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Direct Drive Motor - Diamond Gray
- Rated 4 out of 5 stars
Just got it, but it works as it should
ChristopherC Posted
Haven't had it but for a week, so take this with a grain of salt. So far so good.....its nice its washes clothes and it hasnt broke yet. So 4 stars because longevity is unknown.
I would recommend this to a friendThis review is from GE Profile - 5.4 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Direct Drive Motor - Diamond Gray
Brand response from GE Answers
Posted
We're so glad to hear you're happy with your washer, and it's working well for you. We always strive to provide a high-quality, durable appliance, and we're confident the washer will serve your needs well for many years to come! -Sarah@GEAppliances <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
Plenty of room for bulky items
DeniseS Posted
Love doing laundry with this machine. Plenty of room for bulky items. The blue color looks great with our decor. It has smart tech that you can connect to your mobile device.
I would recommend this to a friendThis review is from GE - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Sanitize Cycle - Sapphire Blue
- Rated 5 out of 5 stars
Gets the job done.
KassyP Posted
Works great! Delivered and installed. Connected to the SmartHQ almost instantly.
I would recommend this to a friendThis review is from GE Profile - 5.4 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Direct Drive Motor - Diamond Gray
- Rated 5 out of 5 stars
GE Profile washer
Mercury Posted
Our washer was installed properly. It started to act up,called a GE repair man and was here with in a day or so. Updated the washer and had no problem since. It's a great product. The dryer works great also.
I would recommend this to a friendThis review is from GE Profile - 5.4 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Direct Drive Motor - Diamond Gray
Brand response from GE Answers
Posted
We know any issue with your washer must have been concerning, so we're thrilled to hear the service technician was able to get that quickly resolved for you. We're confident the washer and dryer will both work well for you for many years to come, and we're always happy to help if any other concerns do arise. Enjoy! -Sarah@GEAppliances <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
Would not buy from Best Buy. It is simply not the
DanielH Posted
Very happy with product. Wish I would have purchased it at a retailer other than Best Buy. Did not stand behind delivery promises and ended up over paying.
I would recommend this to a friendThis review is from GE - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Sanitize Cycle - Sapphire Blue
Brand response from GE Answers
Posted
We’re thrilled to hear you’re happy with your dryer! We know any issues with your purchasing and delivery experience must have been concerning; if you’d like to share your feedback with Best Buy about your experience, their customer service can be reached at 1 (888) 237-8289. We’re confident the dryer will continue to serve your needs well for a long time to come! -Sarah@GEAppliances <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 1 out of 5 stars
DO NOT BUY THIS WASHING MACHINE!!
SarahM Posted
Worst washing machine ever. Cannot balance itself at all. So if you don’t move the clothing to just through spot the entire machine will bounce and bang around so loudly it’s frightening. I have had two techs out to look at it and both could not fix it after replacing several parts. Do not buy from GE their ownership has changed and the quality of their products have gone down.
No, I would not recommend this to a friendBrand response from GE Answers
Posted
We appreciate you bringing this matter to our attention. We know how important it is to have your washer balanced properly. We strongly encourage you to ensure that your washer is level, the feet are planted firmly into the ground, and that your loads are properly sorted and evenly distributed around the agitator. If these tips do not help, please send us a private message on our GE Appliances Facebook, Instagram, or X accounts, with your full model and serial numbers, contact information, and a screenshot of this review. We'd like to review this further. -Kacie@GEAppliances <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 5 out of 5 stars
Love it
ElleZ Posted
Works great! I’m able to do pretty big loads with no issues
I would recommend this to a friendThis review is from GE Profile - 5.4 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Direct Drive Motor - Diamond Gray
- Rated 5 out of 5 stars
No problems working great so far!
AntonioA Posted
Great service when purchased, very good delivery and installation , so far no problems doing what it’s supposed to do !
I would recommend this to a friendThis review is from GE Profile - 5.4 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Direct Drive Motor - Diamond Gray
- Rated 5 out of 5 stars
GE profile
MarlandS Posted
Great product even though it came as an open box. Pleasantly surprised for half the price
I would recommend this to a friendThis review is from GE Profile - 5.4 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Direct Drive Motor - Diamond Gray
- Rated 5 out of 5 stars
Laundry
MarjorieC Posted
Excelent product, I’m happy white this purchase. Very satisfied with the conora and the installation
I would recommend this to a friendThis review is from GE Profile - 5.4 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Direct Drive Motor - Diamond Gray
- Rated 5 out of 5 stars
GE Profile Washer
NAPADOO Posted
Super quiet when washing. Got it on President's Day sale.
I would recommend this to a friendThis review is from GE Profile - 5.3 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Direct Drive Motor - Diamond Gray
Brand response from GE Answers
Posted
This washer model was designed with a quiet wash in mind. The direct drive motor and patented Dynamic Balancing Technology minimizes uneven loads and provides a quieter wash. We're thrilled to hear you're enjoying this feature. We're confident you'll continue to enjoy this washer for many years! <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 1 out of 5 stars
Washer
Vern Posted
Washer had a dent on it and if I wanted it replaced I had to wait an additional 2 weeks to receive it and the person who took my complaint didn’t speak good English we couldn’t even communicate properly having to repeat myself and he would say opposite of what I was saying and his loud roosters in the background would not shut up! I will not buy appliances her again!
No, I would not recommend this to a friendThis review is from GE Profile - 5.4 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Direct Drive Motor - Diamond Gray
Brand response from GE Answers
Posted
To best address your concern, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. They can either address your concern or direct you to your local store for further assistance. <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 1 out of 5 stars
Cracked Lid
MarianneK Posted
Lid cracked due to unknown reason Not good quality Very disappointed and unsatisfied
No, I would not recommend this to a friendBrand response from GE Answers
Posted
We are sorry to hear your washer lid cracked. This isn't what we expect and apologize for your inconvenience. Considering this happened, we recommend taking advantage of your warranty and reach out to Bodewell Service by calling 1-833-426-3393. <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 2 out of 5 stars
GE Profile Model #PTW700BPTDG washer in Diamond Gr
scottsthoughts Posted
Not sure if I really recommend this washer, but I said yes anyways. Have had it 11 days, got it 1/28/23 and have done 15 washes to test it out. 12 of the 15 washes, the washer became unbalanced and bangs loudly then stops itself, had to pause it so I could open the top (each load) to move clothes around, then continue it. Then it would act like a normal washer and finish without other issues. These were all small/light loads to test, except one medium load. You shouldn't have to babysit a washer. So with that being said, is it just a faulty washer in the hundreds or more that they build of this model or is it a manufacturing problem. Don't know. I am returning this one and considering getting another one (same thing) to find out. Bad part is waiting again 5 weeks for the next one to come in. It looks nice, has nice features/options for washing, large capacity, mostly quiet, cleans clothes well (when not acting like a tempermental bratty child), end of wash cycle too quiet to hear, unless you are standing right by it (it does have wi-fi with app to let you know, Hmmm), and no way to adjust the volume of it. That's a minus. I will update this if I do get same thing and what happens. Can't any of them just make a washer that just works and does what it's supposed to do, Is that too much to ask??
I would recommend this to a friendThis review is from GE Profile - 5.4 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Direct Drive Motor - Diamond Gray
Brand response from GE Answers
Posted
Hi there - thanks for taking the time to write such a detailed review! Our apologies that you are dissatisfied with your purchase and that you’re experiencing so many issues with your washed becoming unbalanced. This is certainly not the ownership experience we expect and apologize for any inconvenience this has caused. We would like to offer some troubleshooting tips that will help improve your washer’s performance in case you do decide to keep this model. First, this washer features an End-of-Cycle Signal with an adjustable sound level in the SmartHQ app. For assistance with this, you can contact our Connected Home Support Team specialists who are always happy to lend their expertise. You can reach them at 1-800-220-6899 M-F 9AM-11PM ET, Sat-Sun 9AM–3PM. -- We also recommend checking out the Loading section on page 13 of your manual for some great tips: https://content.syndigo.com/asset/0e2ba3f9-96f6-42c7-a046-156d07c867eb/original.pdf -- If you are still experiencing these issues, service may be needed. We recommend taking advantage of your warranty and scheduling service online by visiting the GE Appliances website or by calling 1-800-432-2737. We hope this helps and please feel free to reach out anytime if there is anything else we can assist with. Take care. Lauren@GEA <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />