Customer Ratings & Reviews

It arrived one day early. The shipping box was in good shape. It had all the packing it needed. The controller, charging cable and HDMI neatly laid out. The console nestled nicely in the packing. The console was securely protected. Console itself has three small scuffs I can't even see unless it's held up to sunlight. No previous history so set up was as if brand new. Then off to the game. WHAT IS THIS WORLD COMING TOO??? Now I'm not a "super gamer" so if the controller is a nano second slower than it should be I'll never notice. I couldn't be more satisfied with this purchase!

I purchased this for my sons birthday and so far it’s working great. Unfortunately the controller that came with it, is all scratched up and has some dried gunk in some of the gaps and around the screws. This wasn’t gone through very well before being shipped. Despite that, the only problem with the controller is that it has a piece of an audio jack broken off inside of it. I bought him a nice pair of gaming headphones that my son can’t use unless I buy him a new controller. Other than that, both the console and controller seem to work ok.

Received replacement PS4 Pro as the last one was defective. This machine looked better than the previous in terms of wear and tear. I was very disappointed that I received the wrong power cord for the pro. Figured I'd call customer service and notify them of the discrepancy. Rep told me to go to the local Best Buy and they would be able to replace the power cord. Well as luck would have it, they told me i needed to contact Bestbuy.com for a replacement. Contacted customer service, again. I was explained that i would have to send the whole machine back for an exchange. I asked just for a power cord? Yes, that's what I would have to do. So much for Geek Squad Certified and Best Buy Customer service. This was a birthday gift and this has been delayed. I know Best Buy probably doesn't read these reviews but i still need a power cord.

I am really impressed with the Ps4 Pro. I am a ps3 guy and I must say that ps4 pro is very consumer friendly at the moment. Pros: 179.99 usd Came 90 Percent Complete worked right out of the box ps store has good sales many 3rd party accessories as seen in the photo. Looks great on my 86 inch LG TV (also bought from Best Buy) Cons: refurbished (IT WORKS) no official ps4 pro box red controller (IT WORKS) not as good as a pc (179.99 usd though :P) Overall I am really happy with the purchase. I might get another one if they put it on sale again. for Equal or lesser value.

First of all the ps4 pro came in terribly packaged the console looked like it had just been tossed in the box the bubble wrap was just on top of the console and the shipping box was almost opened. Second of all the ps4 was chipped from multiple areas and was missing the hard drive cover on the back. Third of all when I initially turned it on it started making a terrible grinding noise until i put a game in and 5 minutes later the console turned off by itself due to "overheating". Dont know how this system got approved by geek squad let alone checked properly. Only good thing i can say is that the return process was easy.

This console runs like brand new, transfering data from my last console was a breeze. This new one seems to run faster and lag less. Exactly what I hoped for as a gift to my wife! Best of all, you can't beat that price!

It came with everything, cords, controller, and the console. Was packaged nicely. It was so easy to set up as well! I have been using this console for 1-2 months now, at first the ps4 was a little buggy and it was loud, but then a week later it seems to be quiet and not laggy at all. I love it! but I dont know why it just started getting quiet and not laggy anymore, I didn’t do anything to it.

Excelent service!!!! Fast delivery the game was used but in great conditions keep it up best buy!!!

Someone seriously needs to teach whoever is working with/shipping these refurbished PlayStations how to package something to ship. I received my refurbished PlayStation 4 pro today and was shocked at how it was packaged. There is no way this thing didn’t get slammed around in the delivery truck. I did connect it and it seems to work fine, any hopefully it will keep working ok. It was in an oversized box with very little protection. Actually 2 of the air pockets around it were popped when I opened it. This seems to be an issue several people have had and it needs to be addressed. I do not plan to order anything else refurbished from Best Buy!

Received my PS4 Pro console and all cables. It is working as it should. Received clean physically. Box was inside a bigger box with bubble padding. No damage. Specs on ps4pro are much better than standard. Was happy to find this sale and not shell out full price $ for a new ps5 pro. I wanted to play GTA5 and Need for Speed. Great value with purchase sale of half off. Top notch ps4 pro model.

Bro this is best ps4 pro bro it played smooth no logging at all

The ps4 pro is a really good console it runs smooth and it works very fast no issues with it.

PS4 a wonderful gift for my grand boy that’s five years old. He love this game. Wonderful price so thankful.

May be refurbished but works like new for a year now.

Great gaming system came on time work perfectly can't complain

It was full of dust inside, for a refurbished console one would expect that they removed the dust at least.

It’s anything ok. Thnks. PlayStation like new . Really . I like it

Amazing customer service when I returned item in exchange for a new one

I would definitely reccomend buying a geek squad ps4 pro from best buy. I was definitely worried about a lot of things when i originally made the purchase and i can say in hindsight that this purchase went super smooth and im very glad i bought a ps4 through best buy. I probably wouldve gotten a ps4 on ebay for cheaper but it probably wouldve been dirty or missing something or in iffy condition so i dont regret spending the little bit extra (190$ shipped) at all. The ps4 pro i got is in perfect cosmetic condition theres no scratches or scuffs or chips in the plastic that i can see. It came with the proper ac power cord and and hdmi cord. It also came with a controller but the controller is pretty bad, i will say it is a genuine ps4 controller atleast but it has a sticky joystick and the battery in it is completely cooked it dies in about 45 minutes of being fully charged but controllers are cheap enough right now that i cant really complain and if your on a budget itll still get the job done (also not everyone is neccesarily gonna get a controller with a bad battery). My biggest concern with purchasing a used ps4 was that it would be clogged with dust or have bad thermal paste and just overheat or crank the fans ,since ps4's are known for both of those issues, which is why i bought it from best buy because i wanted the return experience to be flawless incase i needed to return it if i was sent a bad unit which thankfully i didnt have to do. Furthermore my ps4 was not clogged with dust and was in fact very clean and i must assume the thermal paste is good since the fans are quiet and it runs like new. The shipping time was decent in terms of modern standards (took about a week maybe a week andb a half to get to my house). The packaging was also pretty good the cords were in brand new (off brand) boxes and the controller was in a little plastic bag. Everything (cords, ps4, controller) was inside of an interesting bubble type envelope thingy that seemed to provide very adequate and that all was sitting inside a box.

I received the console and I noticed that the box was in bad condition and was given the wrong power cord and it was also missing the headset and HDMI cable the console also had multiple stains and scratche but other than that it runs fairly well the controller feels relatively new and the console runs quite smoothly but I would not recommend this console unless you have some back up cables.