Customer Ratings & Reviews
See more imagesGeeni - Aware Indoor HD Wi-Fi Wireless Network Surveillance Camera - Black/White
- Model:
- GN-CW019-199
- SKU:
- 6388589
Customer reviews
would recommend to a friend
- Rated 3 out of 5 stars
Geenie
Savior75 Posted
Not the beat for installing and checking cameras. Its the worse to have
No, I would not recommend this to a friendBrand response from Geeni official response
Posted
We want to apologize for your experience in our product. We'd like to learn more about your situation and what exactly happened so we can make things right. We would like the opportunity to investigate your feedback further and hope to resolve this to your benefit. Please call us at +1 (888) 232-3143 or send us an email at [email protected]. You may also visit our support website support.mygeeni.com for live chat support. We are available from Mon-Sun from 10:00 AM to 7:00 PM EST. <img src="https://s3.amazonaws.com/stratos-logos/logos/MerkuryInnovations.png" alt="MerkuryInnovations" title="MerkuryInnovations" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 1 out of 5 stars
Total Nightmare ….Don’t Buy This Product!!!!
ImperialWizard Posted
Horrible Experience, wasted an entire morning/afternoon trying to connect this piece of junk! Nowhere in the immediate marketing did it specify that I needed to have a 2.4 MHz router. We are with AT&T 5 gig and Geeni’s customer service instructed me to have my provider separate my router to 2.4 and 5. With some doing I got AT&T to do it. It still wouldn’t connect. I was then told I needed to change the passwords as they could not both be the same. After an hour on the phone with AT&T, I was told that could not be done. They could only function under the same password. Now my whole WI-FI network is stuck on 2.4 rather than my 5 G speed …..what a NIGHTMARE!!!
No, I would not recommend this to a friendBrand response from Geeni official response
Posted
Hello! I can totally understand how disappointing it is if the Camera that you bought ended up not working. We want to get to the bottom of this and we would love to check this with you. All of our devices are designed to work for 2.4 GHz networks so that it can accommodate wider range since the 5 GHz that cannot penetrate walls and floors. Since most routers nowadays are dual-band, we can ask your Internet Service Provider to separate the two networks (2.4 GHz and 5 GHz) for them to have different SSID so you can connect your device to 2.4 GHz networks. We can discuss with you in details. Please contact us via email at [email protected], or call us at +1 (888) 232-3143, from Monday - Sunday 10:00 AM to PM: 7:00 PM EST. <img src="https://s3.amazonaws.com/stratos-logos/logos/MerkuryInnovations.png" alt="MerkuryInnovations" title="MerkuryInnovations" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 4 out of 5 stars
Good camera for the price.
KJ83 Posted
Works well. Audio is a bit poor. Doesn't pan side to side. Easy install and setup.
I would recommend this to a friend - Rated 1 out of 5 stars
Connection Issue
Bob999 Posted
The camera connects only to a 2.4 GHz signal. If your wireless router broadcasts on 2.4 and 5 (and even 6) GHz, then each channel must have a unique name. The camera cannot find the 2.4 GHz signal otherwise. Be aware of this shortcoming before you buy a camera.
No, I would not recommend this to a friendBrand response from Geeni official response
Posted
Hi, I can totally understand how disappointing it is if the Camera that you bought ended up not working. We want to get to the bottom of this and we would love to check this with you. All of our devices are designed to work for 2.4 GHz networks so that it can accommodate wider range since the 5 GHz that cannot penetrate walls and floors. Since most routers nowadays are dual-band, we can ask your Internet Service Provider to separate the two networks (2.4 GHz and 5 GHz) for them to have different SSID so you can connect your device to 2.4 GHz networks. Please contact us via email at [email protected], or call us at +1 (888) 232-3143, from Monday - Sunday 10:00 AM to PM: 7:00 PM EST. <img src="https://s3.amazonaws.com/stratos-logos/logos/MerkuryInnovations.png" alt="MerkuryInnovations" title="MerkuryInnovations" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 1 out of 5 stars
Not good set up
TazBangz Posted
I hated this product it was very hard to get started; you have to scan a QR code from your phone app and and its very difficult to line it up with the camera. Not worth the hassle. I took it back and traded it for a 360 camera witch I love a lot more.
No, I would not recommend this to a friendBrand response from Geeni official response
Posted
We understand how inconvenient and frustrating that must have been for you. This is absolutely the last thing that we want you to experience. In scanning the QR mode, please make sure the distance of your phone and the camera is 6 to 8 inches. In the future, if you changed your mind and purchase one of our products again, pls contact us immediately so we can assist you in setting up your device by calling us at +1 (888) 232-3143 or send us an email at [email protected]. You may also visit our support website support.mygeeni.com for live chat support. We are available from Mon-Sun 9:00 AM to 6:00 PM EST. <img src="https://s3.amazonaws.com/stratos-logos/logos/MerkuryInnovations.png" alt="MerkuryInnovations" title="MerkuryInnovations" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;"/>
- Rated 5 out of 5 stars
Works great
Valadolar Posted
Easy to install works great day and knight the design looks very good.
I would recommend this to a friend - Rated 5 out of 5 stars
Perfect
Ginaschopp Posted
Connects to my phone with the app. Reliable and small
I would recommend this to a friend - Rated 5 out of 5 stars
Great product
Lizzcer516 Posted
Good quality and easy and fast conecting it love it and i can see everthimg my daughters do in their room
I would recommend this to a friend