Replaced my original thermostat with this one. Easy installation and very easy to use. Love that I can set tge temp from anywhere. Multiple schedules for any given day. Excellent all around

Refurbished, but very good quality. Nothing missing in the kit. No scratches or any damages. Easy to installl and operate.

I purchased a refurb unit and it came with all of the things you need. Screws, the mounting plate (NOT the wall plate/cover) and the thermostat itself. My unit and plate had no scratches or any other signs of wear, though your mileage may vary based on some other reviews. I'd suggest sending it back in for a replacement if your unit is heavily scuffed. The thermostat itself was factory reset already and I just needed to wire it up to the HVAC wall connection and it was working in 15 minutes after going through the setup process in the Google Home app. It feels very premium and anyone who's used to the turn wheel design of previous and/or the premium Nest thermostats will still quickly get used to the touch-scroll zone on the right side of the unit. Some of the photos don't really do it justice, but it's worth pointing out that the front of the thermostat is a nice little flat mirror that makes it blend in even more in a hallway setting until you walk by and the screen kicks on to show temp stats. Living in Vegas, the AC unit typically runs often, but the smart adjustments that this one can make help offset the cost of the thermostat itself and can pretty quickly pay it off in electricity savings alone over a summer or two (or even less if you have a large home). I installed it with the not-included wall plate to help cover up the paint-less rectangle that would have been showing otherwise.

I went from the nest thermostat to this and it is pretty basic. It is way better than an old thermostat. I would say it’s just as good as an electronic regular thermostat, but it does lack functions to be called a smart thermostat. Pretty basic, but it is very pretty.

I've been using this for over 2 months now and all good so far. I found some trouble when setting this up but it had more to do with my inexperience with HVACs than with the product itself. Google provides several videos and tutorials but also the option of hiring a Pro to do the job. You must check compatibility with your system before buying. It's now synced with all my other Google Home products so I can control it from everywhere. It's perfect.