Customer Ratings & Reviews
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- Rated 2 out of 5 stars
Nice Unit, But ...
jeffb Posted
The plus side of this unit is that it is very attractive, easy to use and maintain. The minus side is that it doesn't work as advertised. In particular it doesn't shut off when it reaches the selected humidify level. The first unit I purchased had this problem. I called Hisense as recommended and nothing they suggested corrected the problem. Hisense does not service these units, so the only option is to send it back. Which I did to Best Buy, got my refund and because I liked the design and size, I purchased another one. Same problem. I've decided to keep it this time since I don't leave it plugged in all the time anyway. We keep it in the bathroom and only turn it on after showering. Once it reaches the selected humidity level we unplug it. Would I buy it again? Probably not.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted
Hello Jjeffb, Thank you for choosing the Hisense AHD2524K1 and for sharing your feedback with us. We are so sorry to hear about your experience with your unit. Your feedback is invaluable to us as it helps us continuously enhance our products and services for both our current and future customers. If you require additional assistance, please reach out to our dedicated support team directly at 1-877-465-3566 or via email at [email protected] so that we can promptly address and resolve the issue for you. Thanks again, Harley with the Hisense Support Team. <img src="https://s3.amazonaws.com/stratos-logos/logos/Hisense.png" alt="Hisense" title="Hisense" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 1 out of 5 stars
Would be nice if it actually worked
TheBeardedBandit Posted
Constantly stops working. Just bought this and it will just stop working all day. Randomly goes out and won’t come back on.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted
Hello Hisense Customer, Thank you for choosing the Hisense AHD2524K1W and for sharing your feedback with us. We are so sorry to hear about your experience with your unit. Rest assured that your unit is covered by a two-year manufacturer's warranty. If you require technical assistance, please reach out to our dedicated support team directly at 1-877-465-3566 or via email at [email protected] so that we can promptly address and resolve the issue for you. Thanks again, Harley with the Hisense Support Team. <img src="https://s3.amazonaws.com/stratos-logos/logos/Hisense.png" alt="Hisense" title="Hisense" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />