Customer Ratings & Reviews

Best Buy’s delivery and installation team was excellent! They came yesterday and did an amazing job. The installers were very professional, detail-oriented, and even gave me a great recommendation for the TV mount that would best support my 98-inch TV. They mounted it perfectly and had everything completed in less than an hour. I’m extremely satisfied with their service and highly recommend Best Buy for delivery and installation.

We are very happy with our purchase of the Samsung 36 in Side by Side Bespoke refrigerator (White/Glass). It is large and roomy but not oversized, makes 2 sizes of ice and the ice maker and does not take away from the amount of available space in the freezer as our old one did. It looks absolutely beautiful in our kitchen. There is a water pitcher with a (fruit) difuser in the doorway that refills itself after a glass of water has been is poured. Love this feature. Our other favorite is the touchless door open feature. We just wave our hand over the sensor and the door opens. The refrigerator is easier to keep clean (fingerprints). Wipes easily inside and out. If we have an item too large (tall) to fit, there is a drop down shelf to provide extra room ~ who knew? Thanks! We can also connect to wifi and will know via the Samsung app if there is an issue with the refrigerator. We originally wanted stainless steel but it was not available. We were skeptical about the white glass but I am glad we did purchase it. Looks sleek and clean in our kitchen and fingerprints are not as visible. The only cons we have so far, are the missing deli shelf, the overshelf tray that sits above the fruit/vegetable bin does'nt sit well; its moves (is unsteady) when the vegetable bin is pulled out. Seems like everything placed on the that shelf may fall. There could have been some built in grooves to set the overshelf tray in so they're not so easily moved. We also lose some space in the refrigerator from the location of the water filter. Its next to the second fruit/vegetabe bin at the bottom of the refrigerator. But, thus far, we're making it work because we have sooo much more room throughout thr refrigerator. All-in-all, we're pleased with the refrigerator. Thecons are very minor compared with the ultimate purpose of us purchasing it, which eas more room. The cost was more than we onte ded to spend but with all the features and extra room, for us, it was worth it. Hope this helps anyone considering purchasing this refrigerator.

Managed to find this in-stock during peak pandemic freakout in April 2020. We had considered buying a new freezer for quite some time because our freezer is small and awkward. I had wanted a chest freezer but after having this delivered and packing it with food, I am glad we ended up with an upright freezer instead of a chest. Not too big for food to get lost in as can be the case with a chest. A few bucks more than a chest freezer but worth the extra cost. Would be nice if there was storage on the doors, but that would make this unit much larger. Perfect for two people. Runs quiet and does the job. We have multiple Insignia products in our home that have been very reliable and the pricing very fair. We also have VERY narrow stairs leading to the basement in our old home with a 90 degree turn halfway down and we had no problem navigating the freezer down the stairs. Good little freezer for a very fair price.

I recently availed myself of Best Buy’s home delivery service for a washer, dryer, and TV, and I am thrilled to share my positive experience with their exceptional service. From the moment I placed my order to the final installation, Best Buy impressed me with their professionalism, efficiency, and commitment to customer satisfaction. The delivery process was seamless and hassle-free. Best Buy provided accurate and timely updates regarding the status of my order, keeping me informed every step of the way. Their communication was clear and concise, ensuring that I had all the necessary information for a smooth delivery experience. The delivery team demonstrated utmost professionalism and expertise. They arrived promptly within the designated time window and handled the delivery and installation with precision and care. The team members were friendly, courteous, and knowledgeable, taking the time to answer any questions I had regarding the products and installation process. The delivery process itself was efficient and well-organized. The team ensured that the products were securely transported and handled with utmost care. They carefully positioned and installed the washer, dryer, and TV, ensuring everything was functioning correctly and providing helpful demonstrations of the product features. Furthermore, I was impressed by Best Buy’s attention to detail during the installation process. The delivery team went above and beyond to ensure that all connections were properly set up, confirming that the appliances were ready for immediate use. They took the time to explain the necessary maintenance and care guidelines, enabling me to make the most of my new purchases from day one. I must also commend Best Buy on their commitment to customer satisfaction. They followed up after the delivery to ensure that I was satisfied with the service and products. This level of attentiveness and dedication to ensuring a positive customer experience sets Best Buy apart from other retailers. In conclusion, I highly recommend Best Buy’s home delivery service for appliances and electronics. Their professionalism, efficiency, and commitment to customer satisfaction are truly commendable. With Best Buy, I experienced a hassle-free delivery process, expert installation, and exceptional customer support. Choosing Best Buy for my appliance and electronics needs was a decision I won’t regret, and I will undoubtedly turn to them for future purchases. Rating: ⭐⭐⭐⭐⭐

I wanted to share my positive experience with the convenient home delivery service that was included with the purchase of my washer and dryer pair. This service exceeded my expectations and made the entire process effortless and stress-free. From the moment I made the purchase, the delivery process was well-coordinated and efficient. The delivery team communicated with me promptly to schedule a convenient delivery window, ensuring that it fit into my schedule seamlessly. On the scheduled delivery day, the team arrived promptly and was equipped with the necessary tools and equipment to handle the delivery and installation. They displayed professionalism and expertise throughout the entire process, ensuring that the appliances were handled with care and precision. What impressed me the most was the attention to detail and the willingness of the delivery team to go above and beyond. They not only delivered the appliances to my doorstep but also offered assistance in moving them to their designated location within my home. Their helpfulness and friendly demeanor made the experience even more pleasant. The delivery team was knowledgeable about the products and took the time to explain the features and functionality of the washer and dryer. This added touch of customer service was greatly appreciated and demonstrated their commitment to ensuring a positive experience for the customers. Overall, the convenient home delivery service included with the purchase of my washer and dryer pair was exceptional. The well-coordinated scheduling, prompt arrival, and attentive service provided by the delivery team made the entire process hassle-free. I am thoroughly satisfied with this service and would highly recommend it to anyone in need of a seamless and convenient delivery experience.

Great job with delivery very professional and on time as well. TV installation was fast and somewhat painless.

It seems as though most of the refrigerators on the market today have the pull out drawer freezer, which make food organization difficult; consequently we have always preferred the side-by-side design. This refrigerator takes the side-by-side idea to a whole other level! Instead of two doors, this offers four doors and one of the freezer doors can be used for either refrigeration or freezer. While we will use it primarily for freezer space, it is a super nice option around the holidays when we will likely have a turkey defrosting, taking up valuable refrigerator space. The size of this fridge is also huge, coming in at 29c feet. One of our favorite features is the beverage center, which is not only super functional, but also an energy saver, because it allows access without opening up a main door. The filtered water pitcher automatically refills, so cold water is always ready on demand. In addition, the two types of ice makes everyone happy. The refrigerator doors also have an auto-open option, which at first seemed unnecessary, but has become a favorite feature--particularly when our hands are full from brining in groceries from the store. Overall, we have no complaints and are very happy with our purchase!

I ordered the Insignia™ 85" F50 Series Fire TV from BestBuy.com on a Wednesday and selected the “Free Scheduled Delivery” option. The entire process—from checkout to the moment the set was powered on—was smoother than I expected for such a bulky item. 1. Scheduling & Communication • Best Buy texted and emailed a delivery window (Saturday, 8 a.m.–12 p.m.) the same day I placed the order. • 24 hours before arrival, the local courier rang me to confirm the one-hour slot. • A live-tracking link arrived the morning of delivery; the truck icon crept across the map like an Uber, so I never had to guess when they’d show. 2. Arrival & Unboxing • Two uniformed delivery pros arrived at 9:07 a.m., introduced themselves, and asked where I wanted the TV. • They unpacked it while still on the truck, inspected the panel for cracks, and placed the bare screen on the included stand in my living room—no debris left behind. • Because the box is 7-plus feet long, they offered to haul the empty carton away (I kept it for the 15-day return cushion, but the option was nice). 3. Placement & Setup • They positioned the TV on my media console, leveled it, and even zip-tied the power and HDMI cables with Velcro Best Buy provided. • One tech synced the Fire TV remote to my soundbar and ran a quick picture test to verify no dead pixels. Total in-home time: 18 minutes. 4. Courtesy & Care • Both guys wore shoe covers and used padded blankets on the hardwood. • They asked if I wanted the wall-mount hardware removed from the box so I could schedule Geek Squad later (I did). • They snapped a photo of the serial number on my behalf for warranty purposes—something I’d have forgotten. 5. Post-Delivery Follow-up • Within an hour, Best Buy emailed a delivery confirmation and a link to rate the crew. • A Geek Squad agent called the next business day to confirm a complimentary 15-minute “Smart TV walkthrough,” which I booked for the following week. Overall Impression Best Buy turned what could have been a logistical headache—getting an 85-inch, 100-pound panel into a third-floor condo—into a white-glove experience. The communication was proactive, the delivery team was punctual and professional, and the extra touches (cable management, soundbar sync) elevated the service well above “drop at the curb.” Five stars for delivery; the only thing they didn’t do is make popcorn for movie night.

Samsung 75" QN90F Review I absolutely love my Samsung 75" QN90F. The picture quality is the first thing that stood out to me. The colors are bright, the blacks are deep, and everything looks incredibly sharp. Whether I'm watching movies, sports, or streaming my favorite shows, the viewing experience is amazing. I use this TV in my living room, where there's a lot of natural light during the day. One feature I really appreciate is how well it handles glare. Even with sunlight coming through the windows, the picture remains clear and easy to see. The 75-inch screen makes a huge difference. Family movie nights feel more like being in a theater, and watching football games is much more exciting on such a large display. I also do some gaming, and the motion is smooth with no noticeable lag. If I had to mention a downside, it would be that the smart TV menu can be a little confusing at times. It took me a while to get used to where everything was located. Also, it's a premium TV, so the price is higher than many other options. Overall, I'm extremely happy with my purchase. The excellent picture quality, large screen, and great performance make it one of the best TVs I've owned, and I would definitely recommend it to others.

I got permission from the wife to convert our loft into a home theater. I did my research and with how bright in is in our loft The 98" QM8K seemed to be the way to go. The first tv did have a rectangular section of dirty screen effect. Best Buy felt it happened when the first delivery crew took the tv out of the box to take it upstairs. I went to the store at SAN Tan Village in Gilbert AZ and they were incredible when I sowed them the pics of the issue. They said we are replacing it and within a couple days they a new crew did the install and transported it upstairs in the box. I was nervous they wouldn't be able to get it upstairs and I would have to go with an 85" tv but, they got it upstairs. Once installed we were good to go. The TV actually has great sounding speakers but I did add the tcl q85H soundbar system. So, I really only use streaming services ie youtube tv, Netflix, Prime, Apple tv and several others. I am impressed with the picture quality/upscaling when we watch youtube tv. I consider cable broadcast to be pretty bad but it really does improve the picture. I used RTINGS settings for SDR and HDR content. If I want to get nit picky I will say I have seen a couple blooming issues on hulu shows so I reduce the level of local dimming. Disney+ and Apple tv that broadcast in dolby vision looks incredible. Watching the hdr/imax settings on youtube oled tests look fantastic like the jennifer gala stuff and the lg/samsung oled tests. I am very happy with our purchase. Also, I want to reiterate the delivery and install people were just incredibly nice and professional. By far the best crews that have ever delivered large appliances/TV's to our home.

I honestly had such a great experience with the Best Buy Geek Squad installation team. From the moment they arrived, everything felt super easy and stress-free. They were right on time, very sweet, and made me feel totally comfortable letting them handle such a big TV. They took care of everything and were so gentle and precise during the install. The TV was mounted perfectly, all the wires were hidden and neat, and it just looked so clean and polished when they were done. They even walked me through the setup and made sure I knew how everything worked before they left, which I really appreciated. What I loved most was how effortless they made the whole process. I didn’t have to worry about a thing, they handled it all with patience and professionalism. For such a large TV, the installation felt surprisingly quick and smooth. Overall, the Geek Squad made the experience amazing. It was easy, seamless, and totally worth it. If you want a flawless install without the headache, I would 100% recommend them.

⭐️⭐️⭐️⭐️⭐️ Title : Excellent delivery, very professional The delivery was great. The driver arrived on time, handled the TV package with care, and placed it exactly where I asked. He was polite and efficient — no damage, nothing missing. I’m very satisfied with how smooth and professional the delivery process went. Definitely recommend this delivery service.

This TV is great, the colors are so bright and vivid. I love the size of it and it is so easy to use. I have already watched some of my favorite movies on it and it has made them so much more enjoyable. I didn't think I would like a TV so much, but I do. It came at a perfect time, because my previous TV stopped working and I was in the market doing research on what I should replace it with. This Hisense was the perfect fit for my needs, the size and picture quality fits my space perfectly. I can't wait to host family and friends to show them my new TV. The Dolby Vision makes movies look so much more crisp and life like, I really enjoy watching while using this feature. There is no lag when watching TV, the picture transition is very smooth and seamless. Fast moving scenes just move flawlessly across the screen, such an enjoyable TV to watch sports and action movies on. Highly recommend buying if you're in the market for a new television. If you enjoy watching movies and sports, get this TV.

I love this fridge! First of all, it took, 6 weeks to get here but it was worth the wait! I could have picked a different refridge but this one would fit perfectly in my small kitchen, allowing for more space since it was counter top depth. Max width in my area is 35 3/4, maybe 36 and it was difficult to find one that was in 35 to 35 1/2 range. I could have gotten a fridge with depth of 30 but I didn’t want wasted space. Also, I liked that the fridge has a place for butter/cream cheese in top of door. This fridge is also fingerprint resistant stainless steel which is great! I like that the shelves on both sides are adjustable and shelves are all glass…not wire so things will not slip through. I love the drawer at the bottom which you can also adjust the temp for that drawer-we were going to keep meat in it but put our drinks and cheese. We were worried that we would not be able to open the drawers on the right side bc we can only open the right side French door to 90 degrees because kitchen counter. But it is not a problem at all! So if you will have a wall up against one side, you will have no problem opening and even removing the drawers to clean! There is a water dispenser inside which is great! The ice machine works great. I researched fridge brands before buying and Maytag consitently got better reviews. It is only brand that has a 10 year limited compressor warranty. I also bought rhe 5,year Best Buy warranty. Buy during sale even, like during after Christmas, any holiday you will find good deals! Also, the warranty is cheaper during sale because it is based on the price. See

I ordered a Samsung Washer, Dryer and Refrigerator from the Best Buy in Waynesville, NC. The communication regarding the delivery was very good and the truck arrived on schedule. The installers took care in bringing the appliances into my house and setting them up in the final locations. The installer tested the water connections to make sure there were no leaks and used a level to make sure all the appliances were level. I was very pleased with the installation. They left every location in my house clean and took all the packing material.

I had my fridge delivered. They called before arriving. Moved the old one to another spot in laundry room. Brought in new unit and were very professional and fast. Very well worth the delivery charge. Happy customer here.

I consider myself lucky to have this TV in my living room. It is very comfortable for my eyes, has no glare—an experience I’ve never had before—and displays beautiful colors and great picture quality. I needed a new big-screen TV, so I went to Best Buy to look at a 75" TV that was advertised for $599. While I was there, I noticed the Samsung S95D TV. The clarity and comfort for my eyes were remarkable, prompting me to go back and forth between this TV and others in the store. After speaking with a store assistant, I learned that this was Samsung's first non-glare TV released in 2024. However, the price was $5,000. Wow! Even though that was a hefty price, I decided I had to get this TV because I had never experienced such comfortable viewing before. I’m extremely happy with my purchase; it is worth every penny. I don’t think there is any other TV like the S95D when it comes to glare. Watching TV, even YouTube channels, is nothing like it was before. If you’re annoyed by glare, like I used to be with my old TV—with a window on the right and a kitchen door behind me facing the screen—this is an amazing option. The difference in glare, color, and picture quality compared to my previous TV is astounding. The sound is a bit low, but it's suitable for small rooms. This isn’t a problem for me because I have a home theater system. I love this TV so much, and I hope it lasts as long as my previous TV did. So far, I’ve been enjoying it for five months since I bought it in September 2024. Initially, I wanted to have the TV's sound and my subwoofer connected through my DAC via optical output simultaneously without turning on the home theater receiver. At first, I thought this TV didn’t have this feature, and even Samsung customer support couldn’t help me. I was surprised that a TV at this price point wouldn't offer such a feature. However, the following day, I found the option in the sound settings menu. I can have TV sound and external output at the same time as I need. I couldn’t believe that the Samsung support team hadn’t been able to provide guidance on a feature that already existed on the TV. Despite the support, this TV is amazing and fulfills my needs perfectly. Great job, Samsung!

So let me give you the good, the bad and the ugly. Good: *Courteous of property *Friendly Employees *Fast & Efficient Bad: *Didn't review the order with the person on site if anything wanted to be added on or taken off. Ugly: *Didn't ask the person there to see the final product or anything and left. *Didn't ask where the person on site wanted the tv height exactly. So let me explain a bit on my review on this particularly delivery. I have used Geek Squad on home delivery before and they hallen to be very knowledgeable and very courteous of what they are doing when they are on-site so I figured let me hire them again and have them move my TV from one side of the house but also install a sound bar that was purchased at BestBuy for me the same day. I was given a delivery date and installation date that was on time. The day of delivery Geek Squad showed up on time and quickly introduced themselves and started working they were very friendly and courteous to the property as they put on booties to walk inside as that day it was raining outside. They met with my father who was there in case any issues arose throughout installation. They went inside and were given directions where we were moving the TV from one room to another and were off to work on it without issues or any questions were asked or given which is partially our fault for not mentioning anything but also fault on them for not thinking of asking any questions on placement or additional product up selling from them if needed. Before my father realized they were already heading down and out the door letting him know that they were done and to have a good day. My father thinking everything was okay didn't give it to much thought since like I mentioned before Geek Squad does a great job usually so he let them go without stopping them to see if they were actually done. Upon seeing the final product my father was not impressed with one the final product as they failed to mention to him the angle of the TV he desired and instead did it where they thought was best. Also in the previous installation I had the TV installation recessed behind the wall and in this installation it was my fault as well as BestBuy because I mentioned to them what I wanted and I did not receive this instead they charged me for a basic mount and I unfortunately did not catch on to this nor did Geek Squad want to say or mention to us that they weren't doing this. This was something that I would have paid without hesitation to have done if they mentioned to us while moving the TV and realizing that the TV wasn't being mounted the same way. The final product had the sound bar also be mounted on the wall and that was also not mounted at all nor the bracket was used for it and was instead placed on a vanity and the cables hidden behind it but not organized as the description described they would be. By the time my father saw it and took a picture, they were already gone and my father being an elder did not want to trouble them by coming back and possibly being targeted as a vengeful act because they had to come back and fix it said to leave it alone and we would just have a 3rd party fix like I said our mistake but at the same time the mistake they made by not properly checking out with us. Would I use the service again? Possibly but I would recommend you be there alongside the whole installation instead of assuming that they will checkout with you for any issues that arise.

This replaced a 77" LG OLED TV. It served me and my family well, but it was time to upgrade. This TV isn't OLED but probably the closest you will get to OLED quality. The colors are much more rich, vibrant, and accurate compared to the other older LCD TVs in my house. This TV can get bright as well to help combat glare in bright rooms. The fact it can get bright and still maintain pretty deep black levels is amazing. There is a color enhancement setting that you can turn on that will make them "pop" even more, but I leave it off as I think it makes the colors look a bit too saturated. 4K and 1080p picture quality are both beautiful. 720p broadcast tv quality on YouTube TV looks decent. Don't let this sway your decision as this will likely be an issue for all TV's in the 65"+ range. It doesn't look terrible but you can notice a bit of blurriness and compression artifacts in certain areas. There are a few sports games that broadcast in 4K on YouTube TV, and they look great! The absolute best picture quality will come from 4k blue ray content as content on Blu Ray media is typically uncompressed. You can adjust a few settings to your taste for picture quality. There are also several sound modes to choose from. The sound is not bad (you may want to adjust the sound settings). There is solid base as there is a mini subwoofer built into the rear of the tv, and the sound seems to emit from the rear as well). The quality of the sound is prefect and it can get REALLY loud. Turning the volume just to about 18 is more than enough for my family room, though I'd still recommend an external sound setup. There are 4 HDMI ports. one 4k-144hz port, one 4k-120hz port and two 4k 60hz ports (one with eARC). There is an Ethernet port which appears to only be 100Mbps as I could not pull more than 90mbps with a speed test on a gigabit internet connection, but I could pull around 200mbps on Wi-Fi using speed test app I downloaded on the tv. There is a rubber strap on the back of the tv in the lower middle and there are slots in the TV stand for you to run your cables through to keep everything looking neat. With everything said, in terms of price and quality, this tv is worth every penny!

I am thrilled to share my exceptional experience with the Toshiba 75 Inch TV, a true cinematic masterpiece that has exceeded my expectations in every way. From the moment I unboxed this stunning device, I knew I was in for a treat. *Picture Quality:* The Toshiba 75 Inch TV boasts breathtaking 4K resolution, immersing me in vibrant colors, crisp details, and unparalleled depth. Whether I'm watching my favorite movies, sports, or gaming, the picture quality is consistently impressive. *Smart TV Features:* The intuitive smart TV interface is seamless to navigate, providing effortless access to my favorite streaming services, including Netflix, Hulu, and Amazon Prime. The built-in Wi-Fi and voice control capabilities make it easy to find and enjoy my preferred content. *Delivery and Service:* I was impressed by the prompt and professional delivery service. The TV arrived carefully packaged, and the installation process was straightforward. The customer support team was responsive and helpful, addressing my queries and ensuring a smooth setup experience. *Design and Build:* The sleek and slim design of the Toshiba 75 Inch TV complements any living room decor, while its sturdy build ensures durability and reliability. In conclusion, the Toshiba 75 Inch TV is an outstanding choice for anyone seeking an immersive viewing experience. With its exceptional picture quality, user-friendly smart TV features, and impressive design, this TV has earned a well-deserved spot in my home entertainment setup. I highly recommend it to anyone in the market for a top-notch television. Award-worthy features: - Exceptional 4K picture quality - Intuitive smart TV interface - Prompt and professional delivery service - Impressive design and build - Excellent customer support