Customer Ratings & Reviews

Posted 2 years ago

Hello there - Thank you for sharing your feedback on the Hotpoint Freestanding Gas Range. We're pleased to hear that it's a suitable choice for compact spaces. If you have any further comments or if there's anything we can assist you with regarding your appliance, please feel free to reach out. We appreciate your choice in Hotpoint, and your satisfaction is important to us. -Kacie@GEAppliances <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 1 year ago

We're happy to know you're enjoying this range model. This model features an electronic pilotless ignition which allows you to say farewell to the energy-wasting standing pilot. The electric pilotless ignition provides reliable operation. We're confident this unit will be an asset in your kitchen for years to come. <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 10 months ago

We are sorry for the delay in receiving your range and had to cancel your order. It is our hope you will give us another opportunity to earn your business. Joyce@HotpointAppliances <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />

Posted 3 years ago

Hi there, and thanks for leaving a review about your experience. We hate to hear you had an issue with a smell from your range, and we regret any inconvenience caused. We do expect there may be a temporary odor from combustion of gas at the burner or a slight chemical odor when the range is still new, but we would anticipate these odors going away soon. (Unburned gas has a different odor, which may be similar to the smell of rotten eggs. It’s not normal to smell unburned gas, so if that happens we recommend opening windows, not touching any electrical switches, extinguishing any open flames and promptly calling your gas supplier from a phone outside your home.) If you still had the range and the odor doesn’t go away, we definitely would have been happy to look into this further for you. As you’ve returned the unit, we’ll certainly still share your feedback with our team for future review. If you have any other concerns or questions, we’re always glad to offer assistance. -Sarah@Hotpoint <img src="https://s3.amazonaws.com/stratos-logos/logos/GE_Appliances.jpg" alt="GE_Appliances" title="GE_Appliances" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />