Customer Ratings & Reviews

Hooked up the printer via USB to a Windows 10 64bit computer. All was well for the first 3 weeks. Printed, on average, 20 sheets per day. Then today when I attempted to print, I was met with an error code on the LED display which read "Error 0XB30581B9" and it would not allow me to print any more pages. I looked online and followed the directions to "clear HP Error Code" but their instructions (to unplug the printer, wait 10 seconds and then press the power button and then plug the printer back again...this accomplished nothing but changing the Error code on the LED display to a blank white screen (see photo). No amount of unplugging, etc. did anything except cause me more anxiety. I then RE-SEARCHED this error on the HP web site and it essentially said that the printer is faulty, deal with it. I bought the printer on February 12th and by March 16th, it's trashed. Best Buy's return window closed on March 6th so I have a $350 paperweight. Unacceptable and poor quality "Printer". And to add insult to injury, HP rigged this 35lb paperweight so that you can only use HP brand cartridges which cost as much as the "printer" itself. Horrible experience. I will spread the word to everyone that will listen that this printer is trash. DO NOT PURCHASE IT....I promise, you will regret it.

This LaserJet is an excellent and incredible print producing printer for any business or home office. It prints up to 38 monochrome pages per minute, and it is not loud. It is straightforward to set up on my home office network, its kid of a plug and play device. Once on the network, I connected the printer to my Google Cloud Print account, and this allows me to print basically from any place in the world where there is an internet connection. Cloud printer, when set up correctly, is handy and allows a business to run more smoothly. The box comes included with a starter toner that will yield 1500 pages prints. Replacing toner is relative easy. Double side printer is done manually, but it is quick and easy; it requires the user to place the printed document on the multipurpose tray #1. Text is printed with sharp clarity, providing results that I can rely on for my home business. Now my printings run more smoothly because this printer requires very little intervention- tray #2 holds up to 250 sheets and the multipurpose tray #1 holds up to 100 sheets. I use the multipurpose tray for specialized sheets or reprinted forms. When needed, tray #1 & #2 can accept legal-size documents. The device does not print on envelopes, but to get around this, I use rectangular shipping labels. Overall, this is an outstanding small monochrome laser printer with professional print quality. It is very convenient and excellent for any office. I haven’t had a paper jam, and it prints lightning-fast without loud noise. If looking for a laser printer, I highly recommend this HP LaserJet Pro M404n.

Honestly, when I ordered the HP - LaserJet Pro M404n Black-and-White Printer, I did not realize that in order to print wirelessly, this machine would require the user to connect this printer to their router with an Ethernet cord, which by the way is not included with the printer. The box contained the printer with the 58 A introductory print cartridge, the power cord, and some setup and explanatory paperwork. So either you use the Ethernet cord, on you to procure, and then you will have wireless printing, or you can also connect the printer to the computer by USB. It is very important to download the HP Smart app; I got it from the Google Play Store since I use an android smartphone, a Samsung. This app was vital to the setup of the printer, and you can see that I have included screenshots of some of the pages within it. I tried to download the software to my computer through HP's website to no avail, but when I went back and read the original product request, it explicitly stated to download the app, (PLEASE NOTE: To review this item you must be willing and able to download the HP Smart App to your smart phone),.which made installation and connection a no brainer. The smartphone, through the app, finds your HP printers, those already installed and operational and this new one that needed to become operational and takes you through a series of steps to get it going-easy peasy. As you can see from my attached photos, the footprint of this printer is small and the serviceable-area required to just place it on a good size desktop is very manageable. The speed to get the 1st page out is quick and all the subsequent pages. Print quality is excellent, but I have had issues with other HP printers and it is my bum luck that my issues seem to occur outside of the 1 year warranty. Be vigilant with any odd situations or issues that may make you guess whether or not there really is a warranty issue. I would err on the side of caution and call the HP group to establish any potential issues. I have noted that both Brother and Epson have extended the traditional 1 year term.

We have two older Brother laser printers and one of them was starting to sound funny when printing so I decided it was time to try something else. One of my first laser printers was an old HP laser that a friend gave me, that was back in 1995 and it lasted for many years, so I was always a fan of the HP laser printers, just not the pricing as the Brothers were always cheaper and cheaper to maintain until now. Unboxing: The printer comes with everything you need to get set up and printing right away. There’s the printer “naturally”, power cord, USB cable, Ethernet patch cord, an already installed beginner cartridge that’s rated at 1500 pages, and all the paperwork. Setting up: Setting it up was very simple, I didn’t even have to attach it to my computers USB port first. I just plugged it into our network switch and the HP software I already had for our HP color inkjet found it and asked if I wanted to set it up, pretty simple. There are two paper trays though, and the one under the front cover is called tray #1, the tray at the bottom of the printer is tray #2, it’s sort of confusing but it works. We filled tray #2 with paper, “it holds 250 sheets”, leaving tray one hidden “it will be used for envelopes and anything we need to feed manually. I did go to the HP website and downloaded a full set up drivers and software as the HP Windows 10 app seemed a little too limited. It will ask you how the printer is hooked up, “either directly to your computer or on a network”, I selected “network” and it found it within a couple seconds. This wasn’t a difficult set up at all. Printing and Quality: Now this printer is fast, really fast once it gets going. The warm up time is very short, just a few seconds and it’s off and running. I do like that there’s a two line display showing status and any errors, with our Brother printers you only get lights and have to reference a guide on top to figure out what they mean. Print quality is superb; it looks sharper than either of our Brother printers. Text is super crisp and the fonts / graphics edges are nice and sharp, another great HP printer. Impressions: This model doesn’t support Wi-Fi or have full automatic duplex printing, not an issue for us as it’s hooked to our network and any two sided printing we may do “very rare in our case” can be done manually. The printer itself doesn’t make any more noise over our Brother printers, very close noise level, but it does print faster, and the sharpness of the print job is enough to where you can see it upon close comparison. The included “starter” cartridge does give you 1500 sheets, and a replacement cartridge is rated at 3k, there are high capacity cartridges rated at 7k sheets available if you happen to do a lot of printing. The brother cartridges were rated at around 1200 sheets but cost half as much, as a normal 3k rated one so in the end the HP is actually cheaper to print with it just costs more initially when you purchase the cartridge. If you are in the market for a SOHO printer than can handle a lot of printing then I’d definitely look at this one, it can print all day long and not hiccup.

This is a simple ethernet or USB connected monochrome laserjet printer. Super fast printing which claims up to 40ppm. It is a matter of seconds from the time the computer spools it to the time in hand. Multiple page documents completed before most inkjet printers even get the first page out. However, it is single sided only with manual double sided requiring the user to place the documents back in tray 1. Setup can be simple or complex, depending on how you want to manage the printer. If it is self managed it will use DHCP IP and basic default settings. If it is IT Managed you can get down to the fine details of how you want to use this printer and ensure it meets your security demands. All of the settings can be changed later through its IP web page. The web interface allows for most of the advanced configuration. This includes access lists, firewall rules, security certificates, syslog connection and enabling/disabling certain web features such as AirPrint and Google Cloud Print. It also provides usage details, ink levels and tools in case of print quality issues. Once it was identified on my network I used the default Windows 10 drivers and the HP Smart app and have experienced a fair bit of delay in getting documents to spool to the printer. However, on a different computer I used the HP m404-m405 installation software first and had no delay. I ended up going back and removing the installed drivers under printer server properties and doing the HP install again and all works perfectly. The installation software requires diagnostic information to be collected, but that can later be disabled in the printer assistant software. During setup it also mentions that Wi-Fi Direct is enabled, even though the M404n does not include wireless. Besides printing quickly, the black levels are sharp and detailed. Even sending full colored photos to it to print came out in a wide range or gray scale detail. If you are looking for a small quick black only quality printer, that you can customize to meet your security demands, then this is certainly a worthwhile contender.

Great printer that just works. Easy to use prints over 300 pages a day

Designed for fairly low volume, this is a great little printer for the the small office, home officer, or just for home usage when a color printer is not needed, I have placed probably 2 dozen of these over the past year, including one office that has 10 of them (every desk has one for small print jobs, anything more than a few pages goes to the big, commercial machine, 20-30 trips a day add up!) They run quick and quiet and seem to be really efficient on toner. This most recent purchase was for a small medical practice that only prints a few times a day; I normally buy these from my distributor, but they were out of stock. And, to be honest, when I get done paying for shipping from my distributor, they are the same price as getting it from Best Buy. (Unless my order is over $1,000, then I get free shipping from the distributor).

My business accountant own 6 of these printers, they all over 6 years old but works like a champ, that why I ordered for my business use but I need photocopy also. Didn’t open the box, just brought back to exchanged for an upscale M428fdw unit. Love my M428 fdw (wireless/usb/ iPhone print out without an app, just touch the printer screen function then hit print on your phone, love this feature) M404n or M428fdw both print clean and clear to the fine print small letters, they are fast and body compact would not take a lot of space. Can’t beat the price of M404n if you only need a printer.

This is a fast laser printer that, like most HP laser printers, provides high quality. Speed and cost/page are good. Cons: Not a quiet printer. Also, set-up is not simple. This printer MUST be plugged directly into a router using an Ethernet cable. The directions do not say this, but I saw another reviewer state this fact. When I went through the set-up procedure, sure enough, the procedure did not work until I plugged the printer into the router. Not a big deal for me, but the directions did not appear to mention that step. Once set up, however, use is great, allowing me to print from my work computer in one city to the printer located in my home in another city.

Very easy to setup. I like the size of the unit. Crisp laser printing. Can't beat it for the money.

Love my new HP LaserJet Pro M404! It was pretty easy to set up and it's fast and quiet.

Love it! Great size, not too loud, and prints quickly!

This small business HP Laser printer is a serious printer, excellent print with no shadows. I would recommend to anyone that needs Laser quality with a resonable price. Amazing how prices for HP quality have come down over the years. This same machine would have cost 5X this price a decade ago.

Fast Quality prints. No jams. Installation was simple.

Purchased this specific model as it was a newer version of a printer that succumbed to a power surge. (HP M402n) . The Pros are that it is a solid printer - it prints great and has the same footprint at the M402. The major downside is that the toner cartridges are different than the M402n, and worse, the cartridges have a chip in them, pretty much preventing third party cartridges. Given that we typically use third party cartridges, this is, regrettably, the last M404n I'm purchasing. I've been a loyal HP customer for decades, but I won't be a prisoner of HP.

This is a great printer for the price and the print quality is excellent. Very fast print outs. Just remember that this is a Laser Jet printer so unless you have the proper electric outlet your lights will dim for a moment as it is printing. No big problem at all really.

I returned another printer because I could not get it connected to my laptop despite going through specific directions with a Geek Squad tech. This computer was very easy to install with the help of the Geek Squad at my home. Although I have had a few printing issues trying to fit an over-sized image onto a Legal size piece of paper and without an Owners Manual, I played around with some of the "Custom" features and by trial & error was able to get it to fit perfectly. I am VERY happy with the speed and performance and look forward to many happy uneventful years using this HP LaserJet printer!

Great little printer at an affordable price. We bought an amazing, nearly $1,000 HP laser jet printer for our business to handle ALL aspects of printing (AR, AP, finance reports, expenses, employee HR, etc), but when we expanded and it got out of hand, one printer could no longer handle it. We had a new girl take over the entire AR department of the company, and even though I do believe that professional $1,000 printer would have been more suitable, this one still works wonders. However, when billing gets more intense, we will most likely upgrade to the $1,000 printer. But for a business that bills out 7-8 figures per year, this little M404n is working pretty well!

This HP printer is great for home or office use, since it prints a lot of pages quickly, in crisp, clear print quality. It would also work well for students, for the same reason. Very reliable. Not meant to be a photo printer. It does allow to choose between document and photo when you print, so you could try photo paper and print a black and white picture, but it's really not for that purpose. It can only print 2 sided if you manually flip the paper and print on the back. It's primarily designed for business use, and it exceeds expectations. This printer is compatible with multiple devices and operating systems, many versions of Windows, iOS, Android, etc. I quickly downloaded the HP Smart app, which prompted me to add the HP printer plugin. It searched for and found the printer already connected to the network. Then I was able to print right from my phone- printing from downloaded files, pictures, and from email. All of these showed great print quality. And it prints so quickly, there's no hesitation. The specs say 40 pages per minute, and this seems to support that claim. It was very easy to connect to the printer, and the options were right there in the app. Whether on the computer or mobile device, it tells you to go to the website. This prompts downloading of the app on your mobile device, and software on the computer. There isn't much to set up, not complicated, allowing me to get right to printing. For me, I need something that I can print from my desk, but also from my phone, if I worked from home or have notes from a meeting to print out. It has two trays for paper, one holds 100 pages, the other 250, and can handle different kinds of paper, and smaller sizes, but can print letter and legal size documents. I set it up so I can leave 1 kind of paper in the drawer, but print from regular paper by just selecting the other tray. It's versatile, and convenient, so I don't have to keep adding or changing paper. At the back of the printer is a place for the power cord, as well as ports for the ethernet cable, for connecting another device USB 2.0 cable, and for a USB flash drive. These are not included in the box. I didn't expect a flash drive, but was surprised it didn't have the cable, since these are inexpensive. It's a minor point, since it's not required to use the printer. An ethernet cable is required, as this printer cannot connect wirelessly, and most people will want that connectivity to their network. It's especially important if you're using a mobile devices to print from. It was heavier than I expected, but sturdy and compact. This is not a portable device, but one for keeping in one spot. It doesn't take up much space on my desk, and since I don't need to connect a bunch of cords, it doesn't clutter the space. It's designed to only use an HP cartridge, with one of their chips in it. Other brands without the HP chip will probably not work in this printer, so it limits you to the HP cartridge. If the other cartridge does work, it might not work again the next time. This means you can't shop around for less expensive cartridges, but it does offer a higher level of security, which is the real purpose of the chip. It focuses on maintaining the security of the user's information as a trade-off, something many users might appreciate enough to overlook this limitation. Pros: fast, reliable, print quality, high volume output, 1500 pages per cartridge, compact, easy to set up and use. Cons (for some): limited to HP cartidges, not wireless, no color Overall it's a great, reliable printer, which I expect to use for a long time.

Very happy with this purchase of this basic printer, it was easy to set up, and runs quietly. Please note, it does not come with a USB cord, so buy it along with your purchase. I would definitely recommend this product.