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Keurig - K-Duo 12-Cup Coffee Maker and Single Serve K-Cup Brewer - Black

Model:
5000204977
SKU:
6355731

Highly rated by customers for:

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$161.99
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Customer reviews

Rating 4.5 out of 5 stars with 2904 reviews

2,904 reviews

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89% would recommend to a friend

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Customers are saying
Customers express satisfaction with the K-Duo 12-Cup Coffee Maker and Single Serve K-Cup Brewer's coffee quality, ease of use, and compact size. Many appreciate the convenience of the single-serve option and the machine's attractive design. While some find the water reservoir smaller than expected and the brewing process somewhat noisy, the positive feedback on brewing quality and ease of use outweighs these concerns. The overall value for the price is also frequently praised.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 2904 reviews
Page 1 1-20 of 2904 reviews
  • Rated 5 out of 5 stars

    No hassle warranty return

    Quick and easy to replace our unit under warranty! Thanks Keurig!

    Originally posted on keurig.com

    Posted by C ODell

  • Rated 4 out of 5 stars

    Great but reluctant to give top rating.

    My only problem is that the water reservoir is too small and very awkward to remove for refilling. It needs a handle of some sort. This is the reason I am reluctant to give it the highest rating.

    Originally posted on keurig.com

    Posted by James J

  • Rated 5 out of 5 stars

    Thank you for your help.

    We liked our original K-Duo single serve and carafe. It happened we had only been using it for pods when it failed within the warranty period. The C. S. person did some diagnostics and asked us to report back the next day. We called the following a.m. and explained the machine still was not working. We are now using the replacement unit.

    Originally posted on keurig.com

    Posted by Little Mother

  • Rated 5 out of 5 stars

    Great to work with.

    Very satisfied with the replacement service for my coffee maker. Service staff were very helpful, courteous and efficient.

    Originally posted on keurig.com

    Posted by Deputy

  • Rated 5 out of 5 stars

    Warranty replacement

    My recently purchased a k-duo. The computer stopped working and a replacement was provided. Great customer service. Very happy with the replacement k-duo and customer service.

    Originally posted on keurig.com

    Posted by Shuryje

  • Rated 3 out of 5 stars

    the Carafe

    I bought this about 1st of Dec. the carafe started to leak just under the pour spout I let Keurig know and they sent me a new carafe and it is leaking in the same place I just hold in over the sink to pour my coffee it is a defect in the CARAFE DIRECTLY UNDER THE POUR SPOUT WHERE IT IS SEAMED TOGETHER OTHER THAN THAT I LOVE MY KEURIG BERWER

    Originally posted on keurig.com

    Posted by 70gracie

  • Rated 1 out of 5 stars

    Poor Design

    The carafe is of poor design. Spills everywhere when you try to pour a cup. How this got past engineering before it went to manufacturing, I have no idea. Keurig should replace these for the customers for free under their manufacturer defects and poor workmanship warranty, or stick to single cup coffee.

    Originally posted on keurig.com

    Posted by Todd71

  • Rated 1 out of 5 stars

    Completely disappointed

    K duo machine is a complete flop. 1st machine stop working with the lights flashing problem. Second machine started leaking after 3 weeks. The leak made my counter top swell. Called Keurig and there unable to refund me so there sending another machine (3rd one). Steer clear of these machines or you'll regret it

    Originally posted on keurig.com

    Posted by Reys

  • Rated 3 out of 5 stars

    Just OK... Worked for only 2 years

    Bought this 27 months ago. Broke down yesterday. Out of warranty (period is 1 year.) Made good coffee using K-Pods. Coffee never tasted great when brewed by the carafe. Don't know why, I tried everything. For the price of this coffee maker it should have lasted longer IMHO. That's why I'm giving it only 3 stars.

    Originally posted on keurig.com

    Posted by Normieg

  • Rated 5 out of 5 stars

    Great for local coffee

    I bought this as a present for my grandparents who drink a local coffee brand. This coffee maker worked out great to allow them to still make pots of their local coffee and single cups when they prefer a different brand, or when they want a different drink.

    Originally posted on keurig.com

    Posted by touch

  • Rated 1 out of 5 stars

    Poor support

    I've not been allowed to use my machine. Was given to me as a gift while battling throat cancer. Contacted support to troubleshoot shoot. Said would replace for free. Sent pics of serial number and machine. After 2 months, contacted, resent info and was told no on replacement. Unit was only 3 months old be when it stopped working. They don't back their product. Very disappointed and dissatisfied with their warranty process and commitment to satisfy and back they're product.

    Originally posted on keurig.com

    Posted by Mamma 1

  • Rated 2 out of 5 stars

    I would return it, if I could

    I bought this back in March 2022, as part of the "Starter Kit", and I regret it every day. When it first arrived, the glass carafe leaked. Customer service never responded to my email inquiry, and I finally called them this month (and received the new carafe). Adding to the leaking carafe, it doesn't brew the chosen quantity - place a pod at a brew of 8 ounces, it brews almost 12, or brew a pot of 12 cups and it will only brew about ten. I don't know what's wrong with this machine, but I have absolutely come to hate it.

    Originally posted on keurig.com

    Posted by ACH1

  • Rated 4 out of 5 stars

    wrong carafe replacement received

    I just received a replacement carafe - the original one cracked very easily. BUT the replacement is too short to allow the brew to flow from the filter area, making a mess all over. I need to get the correct carafe. Can you help?

    Originally posted on keurig.com

    Posted by psquare

  • Rated 5 out of 5 stars

    Awesome coffee machine

    The Keurig duo single serve and carafe coffee maker is very user friendly and non time consuming!

    Originally posted on keurig.com

    Posted by Mabejero

  • Rated 5 out of 5 stars

    Love the Duo

    But when it started not pumping Customer Service came to the rescue. Higher dollar machine, but Customer Service backed it !!!

    Originally posted on keurig.com

    Posted by Chas53n

  • Rated 4 out of 5 stars

    Warranty

    I really liked my K until it malfunctioned after 4 months. Replacement was easy and hopefully this one lasts!

    Originally posted on keurig.com

    Posted by Keuig

  • Rated 1 out of 5 stars

    Worst Product I have ever owned by Keurig

    Don't buy this crap. The carafe leaks like crazy when pouring coffee. You really need to pour the coffee into a mug while the carafe is positioned over a sink. The heating element for the single drip coffee side isn't hot enough. Roughly 120 degrees at best. The unit self powers down after 5 minutes which takes even more time to heat up the elements to be able to make a single serve cup of coffee. To bypass the 5 minute auto-shutdown is to brew a small pot of water first so that the unit will stay on for 120 minutes. I regret buying this piece of junk every morning I wake up and walk into my kitchen and see it on the countertop. I'm pretty sure I'll be replacing this unit with something else but it will not be a keurig brand.

    Originally posted on keurig.com

    Posted by Coffeeman6

  • Rated 5 out of 5 stars

    Great help

    Love the coffee maker, first one I had leaked and the gal I called was very helpful and after asking me a few questions she had a new replacement at my doorstep in about a week.

    Originally posted on keurig.com

    Posted by Petey28

  • Rated 1 out of 5 stars

    Bad computer board design? Bad carafe design.

    I purchased my Duo Keurig in Sept 2021. I used it for 2 months and it worked great. It went unused for 2 months (Nov and Dec) and I started using it again in January of this year. It worked as usual for a few weeks then went into descale mode. I followed the very detailed descale process to the letter and it worked fine for 2 days then went into descale mode again. I did the descale process again to the letter AND made sure that the carafe side had a clean and clear water head (I used a pipe cleaner to clean it thoroughly) I also used a paper clip to clean the single cup side water head. The Keurig is clean inside and out like the day I bought it and works great for a few days then goes back into descale mode. I descaled 3 times this week and it functions like new (a pot of coffee made in 7 to 8 mins and a cup of coffee in less than a min) which, is perfect! Then the dreaded descale mode came on again. I really think this is a problem with the mother board (computer board in the Keurig machine.) The second flaw with the duo machine is the carafe design. When you pour a cup of coffee the lip of the carafe spills as much coffee into your cup as it does unto your countertop. If you pour very, very slowly only a little will get on your countertop. My first single cup Keurig lasted almost 12 years! Truth be told, I didn’t start descaling it until I had been using it daily for 10 years. What a great designed machine that first Keurig was. I really expect to get at least 5 years use from a coffee maker so I am so very disappointed with my Keurig Duo. :-(

    Originally posted on keurig.com

    Posted by PamZ

  • Rated 5 out of 5 stars

    Love it

    K-Duo is the best love making a cup or a pot for the morning

    Originally posted on keurig.com

    Posted by Don357

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