We had an earlier model of this microwave that lasted 7 years. Then it stopped rotating. Purchased this model on 7/23/19. Within the first week, the plastic film over the keypad had knicks. No on has long fingernails or used anything which would cut it. By 1 month mark, the plastic is completely messed up over the start button so you cannot read the text. There are two other places where it is also detached. I cannot return it to Best Buy, as there was only a 14 day window. If you buy it, be aware that your keypad will look trashy for the entire time you have this product. So disappointing, KitchenAid. I thought I bought a quality product. It looks far worse than a very cheap no-name brand.

I bought this model because it is exactly the same dimensions as the one I was replacing. I wondered why it cost twice as much as every other microwave, but I just figured it was better quality. Now 1 month later the lamination on the key pad it already lifting. My mom has a kitchen aid and said it's doing the same thing. Seems like a manufacturing issue. I will be looking to return or exchange.

My GE microwave quit so I moved up to the Kitchenaid.

Microwave easy to use and cooks quickly. Quiet. I love the convection and grilling features.

This convection microwave works very well. I sometimes need 2 ovens or I just don’t want to have to use the large wall oven and this fits the bill. Ours is installed in a cabinet so we also purchased the specified trim kit. The cabinet needed some trimming from the previous old microwave and we had to move the outlet due to the ductwork. We also had to trim the rails slightly so the microwave seated in the indentations correctly.