Customer Ratings & Reviews

The stove functions well with a good range from very low to high heat. The grates are nice and heavy and overall it has a nice industrial look. It would be sweet of the grates were hinged and you could just flip them up rather than having to lift them off to clean. I have a few complaints regarding some of the design features. The center downdraft vent (which does work well) is a great accumulator of food debris from cooking. It requires frequent cleaning. Note that the control knobs along the right hand side, because they are so close to burners, are always getting splattered on and around, and are a challenge to keep clean. And when you try to clean around them it is easy to turn them on accidentally - always check! But my biggest complaint is there is a raised ring around the base of each control knob that appears to be metal. But it is not metal, it is just plastic painted to look like metal, and they are just held on with a piece of adhesive. And just under a year after getting this cooktop the rings began to come loose. When I called the customer service department, they recommended I have the warranty company come out to look at them, which I did. But then after waiting 3 weeks for them to com, they told me this was only a cosmetic defect and thus was not covered (there is only a 30 day warranty on cosmetic defects). So now I can pay $30 each for new knob rings with an adhesive attachment which will only last about a year, or I can just glue them on myself with gorilla glue or something. Rather disappointing for what I paid for this cooktop.

Purchased in January this year. Used it for one month. Under the burner knobs are rings that look like metal but they are plastic. They are attached to the cooktop by a peel away sticky tape. The lower right burner is the one I use the most, so the heat from burner loosens the tape and the ring comes loose. I just had another one tonight come loose and dislodge. The Kitchen Aid repairman said they are $25 to replace, but would be a waste since they will come off too. He said it is a design flaw. So we have to come up with some way ourselves to make sure the rings won't come off. The stainless steel scratches very easily. I wiped a small crumb off with a soft towel and it left a long scratch. It also stains easily. The downdraft is good and I love the burners and heavy cast iron grates. But overall disappointed with this Kitchen Aid appliance.

I will preface by saying we only had a couple of options (literally 2) to replace our gas, downdraft 30inch cooktop. If you bought this you may be in the same boat. I was not about to buy another glass cooktop (perhaps because the crack in it was the reason we were replacing it in the first place) so this was it. I won't go into the rigamarole that was getting it installed - 3-4 visits by 2-3 different companies and finally spending an obscene amount to have them adjust the gas line. They all said to blame the original installer.... easy out. Anyway.... the cooktop is divine. Really. The grates are great... you can just slide pots and it creates an even surface across the entire cooktop. Do watch out if you think you are going to rest a spoon... they slip between the slats. Cleaning is a breeze - every lifts off and you can wipe the whole thing down. Trust me.... we need that with teens cooking (see illustration). I saw some reviews about it scratching.... I can see how that might happen... haven't had issue here and we cook a lot. The only 'con' -- it's super quiet. All of us take turns leaving it on.... I told my husband, if we were just a few years older, our teenagers would use that as an excuse to put us in a home. Luckily, they are guilty too.

A very attractive unit. Works extremely well. Installing it helped me in selling the house!!

Had to convert electrical outlet and run a line for the gas, but then it was easy to install (hubby did it), and looks and works great. Goes perfectly with all the other stainless appliances, and I"M SO HAPPY to be cooking with gas again. This model has the center downdraft, which is exactly what we needed, and it has superior drafting-- definitely an improvement over the other cooktop we had.

Its very good quality cooktop and very easy to use .only one thing we don't really like is the downdraft fun , it doesn't look good ,its very dark and scary looking hole. Thank you for letting us explain what we like and what we don't like.

Just does the job, nothing fantastic. Cooktop ranges are simply overpriced but really do nothing that a standard stove can’t do. Really sorry I had to drop 2G’s on this but had no choice, my Jenn Air cooktop was 30 years old and licensing and permits said that I had to replace with another gas cooktop. Also when you turn the vent on it blows the burner fire to the side…smh

We love the way this stove looks and cooks great. There is not a big pull from flames once the downdraft is on. Great quality Happy with purchase. The installation process was awful

I chose this model because my old glass top one cracked and the knobs that were in the middle had caught on fire and melted. I like the looks of the stainless steel and how easy it is to clean. I like the knobs on the sides for safety reasons. The only reason I didn’t give it 5 stars is the downdraft fan. I like that the filter is tilted so I don’t have to worry about food falling all the way down the vent. This might just be a “me thing” but I’m concerned that the flame seems to be drawn much more towards the fan when it’s on.

Great product. Extremely satisfied with the quality and design.

Love my new gas stove. I have great control of the heat simplifying cooking. Cleans up easily.

Nice cooktop. Works well. Easy install. Expensive!

Very nice stovetop. The folks at Best Buy are the best to deal with. The installer was awesome as well.

Love almost everything about this stove…except that they offset the fan knob slightly from the burner knobs. This will forever irk my wife and I.

Well designed cooktop on the market today. Plenty of BTU’s . Easy to clean

Most beautiful cooktop and will last the rest of my lifetime! Love having all KitchenAid appliances!

I am very pleased with this stainless steel kitchenaid cooktop with downdraft. Best Buy delivered it quickly and professionally and at a great price. I ordered it at the store with the help of an associate who was very helpful even though they did not have one on display. He assured me that it would be delivered the next day and it was. All in all a very good experience.

Great quality, very happy with our purchase. Highly recommend

We are extremely pleased with this cooktop. It looks high-end and adds a commercial feel to our kitchen. The continuous grates make a bold yet elegant statement. The flame control is very precise and it cooks very evenly, even with the center fan on.

Replaced our old stove with this new one. Very pleased with the product and price. So nice.