Customer Ratings & Reviews

We had looked at dual-fuel ranges last year, but didn't pull the trigger for various reasons. I'm glad we waited, because when we were recently forced to buy a new range (a burner on the old one was leaking natural gas), we found this one, which just looks better than the older model (I didn't like the tilted knobs on the older model). So, a few things which are amazingly hard to glean from the specs on the website (BB or KitchenAid). 1. Yes, the stovetop has gas burners and the double-ovens are electric. Only the lower oven is a convection oven. 2. The electrical hookup requires a 240v outlet. I had guessed this, but couldn't be sure, so we had the new range sitting in the living room for a week before I could get an electrician out to put in a new 240 outlet (our old oven was all gas). 3. At least for us, it DID come with the 240v cord already connected. Yay! 4. We tried to use the stovetop gas burners without hooking up the electricity, but THIS UNIT WILL NOT ALLOW GAS TO FLOW TO THE BURNERS IF THERE IS NO ELECTRICAL CONNECTION. Apparently there is a second solenoid/valve AFTER the regulator that will not open without an electrical connection. Fired right up after plugging it in. Yay again! 5. It comes with a non-stick griddle for use on the stovetop. Yay! 6. It comes with a water tray for a "steam" mode, but the steam mode is only for the lower oven. Now for a few general things.... When you look at the stovetop, it looks like the burners are too far under the cast iron grate, but I have not found any problems getting pots and pans up to heat. It is sort of a pain to clean the stove top if you spill, but only because you have to remove the entire grate, and that's easy peazey. The oven heating seems pretty even and I love the way the display shows the temperature rising up to the preheat level. The display uses blue and red colors, btw. Very cool looking! I do NOT like that timer only beeps ONCE when time is up. I want at least 5 or 6 beeps. Last thing, the upper oven is perfect for pizza. My homemade method requires a preheat to 500 degrees (handmade dough), however, and the top oven seemed like it topped out at 485. No biggie, but be aware. Haven't tried the limits of the lower oven. Overall, though, we really love this oven/range. There aren't too many dual fuel ranges, and this one looks and performs nicely! Four stars! BTW, for me, five stars means perfect, and I've yet to find a perfect product.

This stove is beautiful! It is so fancy. I am impressed with all that it can do. I think the expectations for my cooking when guests see this stove may be higher than my skills can deliver. But really I love my new range. It’s beautiful and functional at the same time. I love the double oven feature. Top oven preheats so quickly. All features are so easy to learn. I’m amazed with this range!!

I never had 2 ovens I love it !!! And the fact that it has so many additional features is great . Turkey in the bottom cookies on top wow. Still learning all it can do couldn’t be happier !!!!

Beautiful, quality product. I was concerned I’d miss my wall oven when we did our remodel, but I’m so glad we chose this range. The cooktop heats quickly and the upper oven is an excellent feature. There are three of us so I rarely have the need for a full size oven. We’ve been using it now for about a month while still in the midst of the remodel, and we are very happy with our purchase. Only issue we had was with delivery. We bought the oven in Dec 2021. We were told the oven was in the warehouse ready to be delivered in Feb 2022. We started our remodel and when we called back to schedule delivery in May we were told the oven was “lost”. (So was our dishwasher) A new one was ordered and finally delivered about a month later. It was worth the wait. Great appliance.

Looks great and I am loving it so far. I had to calibrate the bottom oven because it wasnt right. It was easy to do and it was up and running in no time.

Great looking, fit perfectly in our kitchen. More cooking space. Big improvement and will make holiday cooking a breeze.

The best service I ever received!! Hand’s down I give 5 stars!! The stove is also great!!

We have been dealing with a less than desirable range for the past five years and decided to pull the trigger. We had it delivered before Thanksgiving and the double oven feature was BRILLIANT!!!! The stove heats up fast and does not disappoint. We bought the microwave and fridge to reflect the same build style. We love it all.

Love the double oven!! I would give the stove 5 stars if it was easier to clean the ceramic top and have it not look streaky. Overall I am happy with my new stove.

The whole process was excellent. We love our new KitchenAid kitchen. The range with double oven is just what we wanted. It looks great with the new over range KitchenAid microwave with convection and air-fry options. Total Tech delivery, installation and haul-away was perfect. Now we’re cooking!

See below for low rating... We bought this about 2 years ago, and have been generally happy with it. Would have gotten 4 stars. Some things that are rather annoying, keeping it from a 5 (prior), are: 1. There is only one timer, and that timer is not easy to set. For this price, there should be 2; one for each oven, with different tones. 2. There is no "cancel" button, meaning if you happen to hit any wrong button, or any button in the wrong order, you have to stop the current oven or settings and start over. This is EXTREMELY annoying. ***Reason for 1 star relates to the cracking an peeling enamel inside the oven that just started. Search online, and you will find this is a common problem that KithenAid will not help with (says it is cosmetic, so not warrantied, even with extended plan). I do not want anyone to suddenly bite down on a 2" long piece of enamel that falls into what I am cooking. From other's experience, this is caused by self-cleaning, and only gets worse. So the one-star is due to the chipping enamel and the HORRIBLE customer service. If you go to their website, there is no place to actually talk to anyone. They want you to set up an appointment for an inspection, at YOUR cost before they will even acknowledge you as a person. I currently own, and have owned, several KitchenAid appliances, both large and small. Now that I have experienced the VOID that is KitchenAid customer support, I am now DONE. Never again. There are very few companies that actually stand by their products. KitchenAid is NOT one of them.

I’ve had it a month and so far I like it. I would give it a 5 if it had a proofing option and a round burner instead of an oval but since they don’t make one. I like the steam pan for baking bread (wish it was a little bigger) and the height of the grill over the burner for canning. Heats the water really fast. Takes a while for the oven to get to temperature. I was disappointed when I called customer service and got Whirlpool. I just gave away a $1600 whirlpool gas range I bought 14 months ago. It was the worse kitchen stove I’ve owned. I haven’t been happy the the Whirlpool appliances. The Whirlpool dishwasher I bought a several years ago was terrible and I had to replace it.

I love this stove. We recently moved to a community with no gas so I had to go electric. This appliance is a Beaty. Many burner options when it comes to the stovetop and the double oven is a great feature. The top oven is just the right size for most everything we cook

This range is a beaut! So much nicer than my Kenmore. Double oven is very convenient and heats up quick. Top burner takes short learning curve, but not long. Love IT! Is very high end feeling.

Love the look of my new range. First time having a double oven. Love that you have 1 control for each oven. Big dinners should be a breeze!

We have had this range for about 9 months and it is awesome. Great for a family and large gatherings. Easy to install but the microwave took a contractor for wiring and to adjust the vent in attic. But it works great.

We love the glasstop, the dual oven- especially since we are downsized and don’t need a big oven all the time. We also love the black stainless. It compliments our kitchen well. The young me. That delivered did a wonderful job of moving it in and our old one to the garage, very professional and friendly.

Absolutely love my new stove. Best Buy was greatly priced and delivered it on time. Super happy about my purchase with Best Buy.

Great stove for baking. Excellent replacement for the Frigidaire stove that finally failed after 13 Years.

Sleek and so much more than I had expected! Cobalt blue inside and so many amazing features! Can’t wait to try them all!