Customer Ratings & Reviews

Horrible customer service. I bought a digital camera online. The camera never worked when I tried to use it and the kit came with missing items. When I went into the store to try to exchange or get my money back they store manager said that it was bought through a third party vendor and I needed to contact the vendor. I contacted the vendor multiple times and the vendor finally replied that I needed to contact best buy that they had the discretion and authority to do a refund. Needles to say I have emailed both the vendor and best buy, called customer service multiple times, everyone just keeps passing the blame without a proper resolution. BEST BUY DO BETTER! If you are allowing third parties to sell under your website the minimum you can do is make sure these vendors aren't scamming the customers. This particular vendor I purchase from has horrible reviews and with similar issues as mine.