La Z Boy Delano Big & Tall Bonded Leather Executive Chair Chocolate Brown/Gray Wood CHR20045C

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Rated 2 out of 5 stars
Lowers on it's own
RobinB Posted 1 year ago
This chair is very comfortable and I had one similar from same company before this one. I will say the quality is not as good and four months later the chair just descends on it's own and I'm constantly having to adjust it back up. For the price I paid for this, very disappointing especially for such a well known brand.
No, I would not recommend this to a friend
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Brand response from True Customer Service
Posted 1 year ago
Thank you for taking the time to let us know about your experience with your chair. I am very sorry to hear that the chair is not performing as you expected. Our support team can review the problem you are describing and assist right away. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.
Rated 5 out of 5 stars
Comfortable
ManuB Posted 2 years ago
Excellent quality and comfortable chair, we love the color of the chair
I would recommend this to a friend
This review is from La-Z-Boy - Delano Big & Tall Bonded Leather Executive Chair - Chocolate Brown/Gray Wood
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Rated 1 out of 5 stars
Received wrong chair w arms that don't fit
Unhappychaircustomer Posted 5 years ago
Received a big and tall chair. Decided to keep it, but the arms don't fit. Customer service did not email within 24 hours. I sat on the phone on hold (36 callers ahead) for 34 minutes, then it went dead. I'm going to email again... There are also similar chairs for less.
No, I would not recommend this to a friend
This review is from La-Z-Boy - Delano Big & Tall Bonded Leather Executive Chair - Chocolate Brown/Gray Wood
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33%

would recommend to a friend

Rated 2 out of 5 stars
Lowers on it's own
RobinB Posted 1 year ago
This chair is very comfortable and I had one similar from same company before this one. I will say the quality is not as good and four months later the chair just descends on it's own and I'm constantly having to adjust it back up. For the price I paid for this, very disappointing especially for such a well known brand.
No, I would not recommend this to a friend
Unhelpful (0)
Report Comment
Brand response from True Customer Service
Posted 1 year ago
Thank you for taking the time to let us know about your experience with your chair. I am very sorry to hear that the chair is not performing as you expected. Our support team can review the problem you are describing and assist right away. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.
Rated 5 out of 5 stars
Comfortable
ManuB Posted 2 years ago
Excellent quality and comfortable chair, we love the color of the chair
I would recommend this to a friend
This review is from La-Z-Boy - Delano Big & Tall Bonded Leather Executive Chair - Chocolate Brown/Gray Wood
Unhelpful (0)
Report Comment
Rated 1 out of 5 stars
Received wrong chair w arms that don't fit
Unhappychaircustomer Posted 5 years ago
Received a big and tall chair. Decided to keep it, but the arms don't fit. Customer service did not email within 24 hours. I sat on the phone on hold (36 callers ahead) for 34 minutes, then it went dead. I'm going to email again... There are also similar chairs for less.
No, I would not recommend this to a friend
This review is from La-Z-Boy - Delano Big & Tall Bonded Leather Executive Chair - Chocolate Brown/Gray Wood
Unhelpful (0)
Report Comment

Page 1 0 of 0 reviews

Lowers on it's own

RobinB Posted 1 year ago

This chair is very comfortable and I had one similar from same company before this one. I will say the quality is not as good and four months later the chair just descends on it's own and I'm constantly having to adjust it back up. For the price I paid for this, very disappointing especially for such a well known brand.

No, I would not recommend this to a friend

Unhelpful (0)

ReportComment

Brand response from True Customer Service

Posted 1 year ago

Thank you for taking the time to let us know about your experience with your chair. I am very sorry to hear that the chair is not performing as you expected. Our support team can review the problem you are describing and assist right away. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Comfortable

ManuB Posted 2 years ago

Excellent quality and comfortable chair, we love the color of the chair

I would recommend this to a friend

This review is from La-Z-Boy - Delano Big & Tall Bonded Leather Executive Chair - Chocolate Brown/Gray Wood

Received wrong chair w arms that don't fit

Unhappychaircustomer Posted 5 years ago

Received a big and tall chair. Decided to keep it, but the arms don't fit. Customer service did not email within 24 hours. I sat on the phone on hold (36 callers ahead) for 34 minutes, then it went dead. I'm going to email again... There are also similar chairs for less.

Customer Ratings & Reviews