Customer Ratings & Reviews
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Rating 2.5 out of 5 stars with 2 reviews
- Rated 1 out of 5 stars
Review of Best Buy purchase experience
Mike Posted
I don't understand what the concept of Purchasing a New Computer is to Best Buy. Twice tried to give me an obviously, previously purchased product. Open box, scuff marks on laptop, trying to tell me it was new. Never tried the product but the experience was terrible.
No, I would not recommend this to a friend - Rated 4 out of 5 stars
Was it used?
Kersh Posted
I love Lenovo and Thinkbooks, but this one had 9 months left of a year warranty. I decided to keep so hopefully it doesn't get me in the end.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted
Hi Kersh–
We truly appreciate you choosing Lenovo and taking the time to share your feedback. It’s wonderful to hear that you love the ThinkBook 16 G9. We would love to help clarify the situation with your warranty.
Lenovo provides a 1‑Year Limited Manufacturing Warranty, which often begins when the device leaves the manufacturing facility. This early start date helps ensure the product is protected while it is stored, shipped, and prepared for sale by retailers. If the warranty shows an earlier start date, Lenovo can typically reset the warranty to begin on the date of your purchase, ensuring you receive your full year of coverage. For assistance with updating your warranty, we recommend contacting Lenovo Support here:1‑855‑253‑6686.
If you need any help or have any questions, we’re always available in the Q&A section of this product page.
Warm regards,
Lenovo