Customer Ratings & Reviews

Didn't realize I was not purchasing directly from Best Buy but through a 3rd party "Velztorm". Thinkpad stopped working after having it for less than 30 days and barely even used it since I was waiting for other items to be shipped to put my home office together. A blue screen pops up with "Automatic Repair" and options for "Restart" and "Advanced Options" I tried both options and it goes back to a loop of the same blue screen and cannot access my desktop. It's not functioning and unusable. I contacted Lenove who cannot help me and I am out of the 14 day window for Best Buy. I am currently in a dispute with my Bank, Best Buy and Velztorm. I paid $951.55 for an item I believed to be a legit brand new Lenovo product. I will never purchase from Best Buy again. I contacted Lenovo and here is the statement that comes directly from Lenovo: "According to the factory configuration, the product specification shows: • Operating System: No Operating System Based on the information provided, the operating system currently installed on the device was obtained and installed separately after purchase. If the operating system has become corrupted, troubleshooting, repair, reinstallation, or recovery of that operating system would need to be performed using the installation media, recovery tools, or support resources associated with the operating system source. Therefore software support for the operating system is outside the scope of Lenovo support because the system was not originally supplied with an operating system by Lenovo. Please keep this email for your records as confirmation that the device was originally sold without an operating system preinstalled."

Purchased this laptop for an employee at our company and it worked fine for a couple months, then randomly crashed one day and won't get off the Boot Menu. Now I have to pay for repairs through Lenovo. They're saying the Windows operating system was improperly installed, so thanks for the headache!

Great value. Does everything needed for a entry level business computer.