Customer Ratings & Reviews
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would recommend to a friend
- Rated 5 out of 5 stars
Easy & Quick Setup
Michael Posted
This little device added the connectivity I needed to manage my lock remotely via WiFi when l’m way from home. Setup was quick and easy through the Level app. Its not very large and is probably the size of a half-dollar coin, so its also discreet. Great addition to your Level Lock. This also allowed me to connect it to Alexa to manage the lock by asking.
I would recommend this to a friendBrand response from LevelHome Team
Posted
Thank you so much for your thoughtful review!
We’re thrilled to hear that the device has added the remote connectivity you needed and that setup was quick and easy through the Level app. It’s great to know you’re enjoying the compact, discreet design and the added convenience of Alexa integration.
Your feedback means a lot to us—thank you for being part of the Level community! <img src="https://s3.amazonaws.com/stratos-logos/logos/levelhome.png" alt="levelhome" title="levelhome" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 5 out of 5 stars
Best smart door opener
Slamdunk Posted
So nuce and easy to use and install just the best smart opener
I would recommend this to a friend - Rated 4 out of 5 stars
Gd
GianD Posted
Works as intended. Has some connectivity issues but overall not bad. Doesnt integrate well with ring systems.
I would recommend this to a friend - Rated 2 out of 5 stars
Not worth it
Toney Posted
Very buggy not consist with WiFi..doesn’t work most of the time
No, I would not recommend this to a friendBrand response from LevelHome Team
Posted
We’re sorry to hear about your experience and understand how frustrating inconsistent WiFi connectivity can be. We’d like to help get things working reliably for you.
Please reach out to our Support team so we can troubleshoot with you directly:
• Phone: 1-833-453-8354
• Email: [email protected]
We appreciate the opportunity to help and look forward to assisting you. <img src="https://s3.amazonaws.com/stratos-logos/logos/levelhome.png" alt="levelhome" title="levelhome" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 5 out of 5 stars
Works well
Gainesvillegirl Posted
Easy set up. I like to lock and unlock remotely. I wish there was a hub that is universal! Hubs tend to be Pricey.
I would recommend this to a friend - Rated 1 out of 5 stars
Go with a different company.
AMRR Posted
Purchased 6 months ago. Worked perfectly for the past 6 months and suddenly the connect went offline. I reached out to level for support. They wanted me to take and send them a video of myself pressing the reset button of the unit, they wanted me to download an app that lists all Bluetooth connections (to determine it wasn’t transmitting Bluetooth signal) and then send them photos of “atleast three pages of Bluetooth devices from the app” they had me download, showing that it wasn’t listed, and send them those steps with a copy of the receipt and a photo of the serial number. The last two documents needed are fine, but to have me jump thru hoops and make videos and download apps to prove it wasn’t working when they knew once they pulled up the serial number, that the unit was from their prior firmware which was defective and has since been updated in manufacturing was an insult. Once they knew it was a firmware problem based on the serial number that the end user can not update, having me jump thru hoops was a waste of my time and an insult. Bott Line : it was not working because of a Manufacturing defect, it needed replacement and they made the process tedious and insulting. And they had all the information they needed once they looked up the serial number. Whoever wrote these procedures for the company should be fired.
No, I would not recommend this to a friendBrand response from LevelHome Team
Posted
We sincerely apologize for the frustration you've encountered with our support process. We understand how disappointing it can be to deal with a product issue, especially when it’s compounded by a complicated support experience.
We appreciate your feedback regarding the troubleshooting steps you were asked to follow. Our intention was to gather the necessary information to assist you effectively, but we recognize that the process may have felt tedious, especially given the firmware issue you mentioned.
We are committed to improving our customer service and support procedures, and your input is invaluable in that process. Please reach out directly to our support team at level.co/contact-form, and we will prioritize resolving your issue swiftly, ensuring that you receive a replacement without the extra steps. <img src="https://s3.amazonaws.com/stratos-logos/logos/levelhome.png" alt="levelhome" title="levelhome" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 5 out of 5 stars
Level Connect with Level Bolt
LindsayS Posted
Works great with the level bolt lock. Allows me to unlock and lock my door from anywhere.
I would recommend this to a friend