Customer Ratings & Reviews
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Rating 3.3 out of 5 stars with 3 reviews
would recommend to a friend
- Rated 4 out of 5 stars
Error message
BrianaG Posted
I have my lock set up to the max ft to lock the door so while I’m on my way out I can lock it because that sounds more convenient however that is not the case, I can be just a few feet from it when I’m literally like 8 or less steps away from the door & it wont lock it always comes up with a Errorr message.
I would recommend this to a friendBrand response from LevelHome Team
Posted
Thanks for sharing your experience. I’m sorry to hear the auto lock timing isn’t working the way you expected. It definitely shouldn’t be giving you error messages when you’re only a few steps away. We’d love to take a closer look and help get this working reliably for you.
When you have a moment, please reach out to Level Support at 1‑833‑453‑8354 or support@level.co. The team can walk through a few quick checks to pinpoint what’s causing the error and get your lock performing the way it should.
- Rated 5 out of 5 stars
Packed with smart features in disguise.
HUSAIN Posted
If you’re into minimalism and less into technological displays this is just the one for you. You can control it through matter, and you can lock the door via voice command,. It looks as if it’s a normal door lock, but it’s a smart locker with all the features you might want. I highly recommend it for those who want a minimalist design.
I would recommend this to a friendThis review is from Level - Lock (Matter) – World's Smallest, Most Beautifully Designed Matter-Over-Thread Smart Lock - Works with Apple Home - Matte Black
- Rated 1 out of 5 stars
BUYER BEWARE!
Cease Posted
This Level Lock has been nothing but a disappointment. I’ve used it only three times, and it has already locked me out of my own house. The app repeatedly displayed the message, “No Bluetooth device located nearby,” leaving me unable to access my home. For a product at this price point, this is completely unacceptable. A smart lock is supposed to provide convenience and security, not leave you stranded outside your own home. Save your money and invest in a different product. Unfortunately, I’m stuck with this one because I’ve had it longer than Best Buy’s 15-day return window. I would not recommend this product to anyone.
No, I would not recommend this to a friendThis review is from Level - Lock (Matter) – World's Smallest, Most Beautifully Designed Matter-Over-Thread Smart Lock - Works with Apple Home - Matte Black