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would recommend to a friend
- Rated 4 out of 5 stars
Error message
BrianaG Posted
I have my lock set up to the max ft to lock the door so while I’m on my way out I can lock it because that sounds more convenient however that is not the case, I can be just a few feet from it when I’m literally like 8 or less steps away from the door & it wont lock it always comes up with a Errorr message.
I would recommend this to a friendBrand response from LevelHome Team
Posted
Thanks for sharing your experience. I’m sorry to hear the auto lock timing isn’t working the way you expected. It definitely shouldn’t be giving you error messages when you’re only a few steps away. We’d love to take a closer look and help get this working reliably for you.
When you have a moment, please reach out to Level Support at 1‑833‑453‑8354 or [email protected]. The team can walk through a few quick checks to pinpoint what’s causing the error and get your lock performing the way it should.