Customer Ratings & Reviews

I’m very pleased with my Lexie hearing aids. I can wear just one hearing aid since one ear has a harder time hearing than the other. I can control the volumes and environments, etc. through my iPhone. There was a hearing test with the app to have them help me set the settings for my ears on these hearing aids. These come with different size domes and styles. I stare with a small but realized it was coming out of my ear canal too easy so I went ups size and that helped. The information said they are not made for music or podcasts. But I have tried both and they are fine. Just keep the storage case close by. I have taken a phone call with them in and I and the party I was talking to could hear well.

I've had my Lexie B2 Plus hearing aids for about a month. Let me tell you they have made all the difference in the world to me. I knew i had hearing loss but WOW. I love these things and would recommend to anyone. I hesitated to buy hearing aides because of the price. These are affordable and I cant believe what I was missing without them. Thank you Lexie and Thank you Best Buy for carrying quality products. They were exactly as described and easily hooked up to my android device. They are slim and you almost cant see them in your ear. Most people dont even realize I have them on. If you have been waiting because hearing aids are expensive, wait no more!

Very convenient easy to use and should be available in store.

Definitely made my life better. Only issue is the left one stopped functioning. Still looking for any warranty info

Great hearing aids. After hearing test with an ENT physician determined my hearing loss I took a chance and ordered them online from Best Buy. They work great and it has improved my quality of life immensely.

I got these for my Father-in-law, a 66yo US Army vet with significant hearing loss from serving on various military operations. Overall, the general consensus was that it is incredibly comfortable to wear, easy to set up and operate, and discrete. The Lexie B2 is a great direct-to-customer product (no need for a visit to an audiologist/ENT) at a reasonable price point- my understanding on cursory research on pricing indicated that hearing aids are TYPICALLY around the $2-3k price point, which is outrageous for what is essentially a glorified set of AirPods. The sound tech is provided Bose, a company I would consider a reputable, audio equipment supplier- they're known to be highly protective of their IP and technology and even their standard headphones are considered some of the best at reasonable costs. SET UP A smartphone + Lexie app isn't required for normal operation/use but you DO REQUIRE them for the initial set up and programming. General set up steps: 1. Answer questions to rule out any serious medical conditions 2. Go through tutorial for selecting the ear tips and pairing the phone to the hearing aids 3. Step-by-Step Hearing Check (should be done in a quiet room with little to no ambient noise) 4. Review of your ability to detect/perceive sounds at low to high pitched frequencies APP AND CONTROLS The Lexie app give you options to control the volume and directionality of the hearing aids. Volume controls are also available as tactile buttons on the hearing aids themselves so, once again, the app is not necessary. The directionality adjustment is so that you can adjust for concentrating audio input depending on your setting; for example, if you're in a noisy cafe and want to have a conversation with someone seated across from you, you can change the setting to focus on sounds in front of you. SMARTPHONE COMPATIBILIITY Apple: All current iPhones going back to the iPhone 6S. Android: All Android devices with Android 7.0 or above (as of December 2022, the current revision is Android 13) BATTERY - BEST FEATURE OF THE LEXIE B2 The Lexie B2 uses a rechargeable, lithium-ion battery and provides up to 18 hours of normal use on a full charge. It takes ~3 hours for a full charge. I would recommend taking them out in the evening and putting them back in their case for charging during the evenings. This set up is very similar to how normal ear buds like Apple AirPods operate. This is a departure from the Lexie B1, which had a longer 52-hour runtime but used a replaceable 312 battery (the "standard" hearing aid battery). If you have any experience with those tiny batteries, buying replacements do add up quite a bit and working with them can be difficult for people with limited dexterity in their fingers. FEEDBACK FROM MOTHER-IN-LAW "He went from TV volume setting of 14-16 down to 7-8" "He heard me from the other side of the house (20 meters); normally, I have to be within 4-5 meters" "He likes them!!"

I gotta say that these Lexie B2 hearing aids are very well made. These are powered by bose but when you look at the packaging, content and built quality of the device, they look just like a Bose. Even the charging case and hearing aids have the Bose branding on it. The actual devices are small and conceal themselves very well behind the ears. They are lightweight and feel comfortable when wearing. I suffer from hearing loss but I currently don’t use hearing aids despite the fact that I can't hear certain frequencies. This is the first time I tried such a thing and from a person who never used hearing aids, I can say they felt comfortable. Setting them up I can relate to be easy. Download the Lexie app and pair the hearing aids. I encountered what may be a glitch with the app. Every time I open it up I end up on a screen where it says “continue from where you left off”. You have the option to sign out, restart or continue. I’m not sure if that’s how the app is supposed to behave but is annoying. Once you pass that then you can actually engage with the device settings. You have the option to adjust the world volume and the treble, base and L/R balance . You can also choose which direction you want to hear whether it is front or everywhere. The front direction actually works well, especially when talking to someone or watching TV. When you enable the everywhere setting you can notice the difference between the two. The app is very simple to use, you can also setup your own custom environment settings. That being said, those settings are pretty much like presets that you can create, but honestly the only thing you can adjust no matter what preset you use is the volume, treble and base. The sound quality is ok. It sounds like you're in a tunnel per se , that's the closest way I can describe it. It just didn't sound natural, especially when raising the volume at a higher level you can hear yourself. These hearing aids will be good for someone who suffers from moderate to severe hearing loss in my opinion and that's because this allows you to hear all frequencies. For someone like myself who has issues only with high frequencies will not be suitable. For instance, I raised the volume up around 50 and I was able to hear the high pitch I have issues with but then everything else was too loud and became annoying. Another thing to note: I suffer from tinnitus and this device was not able to mask it. When it comes to battery life the manufacturer suggests the battery will last around 18hrs. I can vouch that you can go through the entire day with no issues. The charging case is just that, it only charges, it does not recharge your device on the go which is a bummer from a device that costs this much. I looked around the user manual and it does not state the case will charge your device unless it is plugged. The case itself is a little bit bulky and uses a USB-C connection for charging and does not support wireless charging. These hearing aids also come with different size tips and a cleaning tool. Overall this device will work well for the specific group that is targeted which in my opinion is for people who suffer from moderate to severe hearing loss. If you suffer from a specific frequency loss I’ll suggest going to a professional and have them make something specifically just for you. The device has great built quality, it is easy to use, is small and discrete, and is very comfortable. It has a battery life that will get you throughout the day with no problem. You also get 2 years of expert care with your purchase. On another note this device is very expensive for what you are actually getting. In the box you get the hearing aids, charging case, USB-C cable, ear tips, cleaning tool and manuals.

I got these for my husband because he has minor hearing loss from playing guitar in bands. They are very discreet, with clear wires, rather small in size & fit nicely behind the ear. No one even noticed he was wearing them. Easy to use, can regulate volume, balance, mute left or right individually, control treble & bass through the app, there are four different environment settings which include everyday, music, noisy indoor & outdoors with everyday setting being the best. Battery power is ok, if you wear them all day, every day, you will charge them every night. They make voices & sounds pretty clear, as far as music environment setting goes if you turn it up above 20 it will feedback but otherwise thy dint whistle like regular hearing aids do. He said they really help him hear much clearer. Sometimes they are difficult to pair through Bluetooth & have to be put back in the charging case so they power down & can be restarted. Included is a convenient charging case which is small enough to take with you, cable, ear fit guide, extra domes & a cleaning brush.

My father is approaching his 70s and starting to lose his hearing. Despite what my stubborn father says, he has some kind of hearing loss as he’s constantly saying “what” or “huh” when his kids or grandkids speak. Getting him to the Audiologist would be next to impossible so these OTC hearing aids came just in time. Pros: *Fits well out of the box *Charge case works well *Nearly invisible when worn *Batteries are rechargeable Cons: *Slow to connect to app *Cannot stream music or take calls *App doesn’t have a hearing test The latest FDA allowed OTC hearing aids to be sold as early as October 2022 and this allows consumers to buy hearing aids over the counter and without a need for an Audiologist visit. This significantly reduces the overall price and added convenience. Hearing aids from an Audiologist can average north of $3,000. With that being said, the Lexie B2 is a bargain. We also knew that a Behind-the-Ear version would be best suited for my father. Setup was quite easy but my father did need my assistant to help him with the initial setup. It comes with a template that hangs on your ears to determine the length of wire is needed. It only comes with one length out of the box but additional sizes can be ordered. Just hope that you would be considered “average” or you will be stuck waiting for a new set of wires to arrive. Luckily for my father, the prepackaged wires were just his size. Pairing the hearing aids to the accompanying Lexie app was easy and the app even walks you through the whole process of correct fitment. It does come with small, medium and large ear domes for even better in canal fitment. Once setup, the Lexie we received was already partially charged so you can get them started right away. Upon full charge, they should last around 18 hours and only takes 3 hours to fully charge when depleted. The app is easy and simple enough to use for my elderly father. You can adjust the volume and different listening scenarios from the app. Not too much needed in the app to confuse the end user so that’s a nice touch. Upon the initial setup, no really big need to open the app after. The hearing aids themselves only have 2 buttons on it. Volume UP and volume DOWN. While that’s easy enough, the buttons are tiny and the down button, if long pressed, turns on/off each hearing aid. My father has dexterity issues and adjusting the volume is challenging. He sometimes turns off one ear by accident by pressing too long on the button. This can be solved if Lexie has a different off button than the one tied to the volume. The Lexie does turn off automatically when you insert them into the charging case but it doesn’t automatically turn on when you take them out of the charging case. You have to turn each individually on by a long press of the tiny volume down button. Things that Lexie could improve on are: 1. Faster app connection 2. In app hearing test (none available now but is available on their website) 3. Add a 3rd button to control power or listening scenarios. 4. Make the volume buttons larger 5. Automatically turn on when you take them out of the charging case Overall, I do recommend Lexie B2 Behind-The-Ear to anyone, or anyone’s parents/grandparents that have hearing issues. They sound great, thanks to Bose and does the trick on amplifying sounds that mattered.

This Lexie B2 Hearing Aid powered by Bose has so many pros, that the only 2 cons seem irrelevant. First of all the setup is very easy. Once you charge the hearing aid and install the Lexie Application on your smartphone, it’s a piece of cake. A little bit about the hearing aid, before I dive deep. The hearing aid is super lightweight. It’s so lightweight that I forget I have them in. The on button, which doubles as a World Volume button is on both the left and right. The case is specifically coded in red and blue marks for the left and right aids. The charging cord is a USB-A to USB-C, which connects to the charging case. There are 4 sets of earbuds/domes included, one of which is installed already. There is a cleaning brush included too. There is also a fitting card that helps you get the best fit. The user manual and instructions are very clear and easy to understand. Now about the features. The best thing is the Lexie Application. The application allows you to setup and manage all of the settings for the hearing aid. The adjustable settings are amazing. You have your balance for each ear. World Volume is the overall volume control that allows you to either make sounds louder or quieter. Treble and Bass allow you to set it to your liking. You have directionality, which allows you to set it up for everywhere or for someone in front of you for a one on one conversation. The balance allows you to set it for more on the left or right, or equally balanced between both ears. Environment settings allow you to set your hearing aid for music, noisy indoor, noisy outdoor and everyday. To use your heading aid with phone calls, just put the phone to your ear like normal and the hearing aid will do the rest. The audio quality is amazing. I can hear so well, without any feedback or static noise. I can mute it as well, if needed. I can watch TV, listen to the radio in the house or car, and hear everything just fine. The hearing aids will take a bit to get used to. You have to read the manual and get to know them. You will not be completely comfortable in any hearing aid right out of the box. It takes time and patience, learning what is best for you and learning what settings work best for you. I highly recommend this over the counter hearing aid. It has only two cons, but they aren’t bad at all. The hearing aid are super sensitive to moisture. You have to be extra careful to not get them wet or expose them to high humidity areas. If you wear them working out, make sure you keep them dry always. The other con is that if you are like me, these are so lightweight, that I completely forgot I am wearing them at times. This can be bad because you may jump in the shower or go walking or working in the yard and forget you have them on and they get wet or moist. Other than that, these are the best hearing aids I have had and I really like them a lot.

I have been suffering from hearing loss for years and waiting on a good solution while awaiting assistance from the VA audiology clinic. Having the option and ability to purchase high quality hearing aids like the Lexie B2 powered by Bose over the counter is incredible! The second I put these one, I was able to hear things that I can't remember how long it's been since I had heard them last! Everything is crystal clear with incredible definition, especially in crowded environments! The rechargeable batteries hold a charge through the entire day, allowing you to hear everything you need throughout the working day and all the way to bed. Setup is very quick and intuitive, with a very easy to follow guided program to ensure you have the best fit and a comfortable use. The fit is very comfortable, not quite the same as some of the best earbuds, but so lightweight, you barely notice they're on your ears! As someone in their early 30s with significant hearing loss, these have been life changing since receiving them a few weeks ago. I would definitely recommend these hearing aids to those looking for an excellent quality option that you don't need to wait years to receive. Absolutely amazing change in my life being able to actually hear again!

Having to wear hearing aids for many years I decided to try some Over The Counter hearing aids. I was looking for some similar to what I currently wear. The Lexie Hearing aids are what I found to try. I got these delivered and opened them up to find something very similar to my more expensive ones. They come with a charging case, although it must be plugged in in order to charge them back up. They will last over 12 hours depending on your environment. There is an app you will need to download for adjusting you new hearing aids. They use Bluetooth to connect your phone. you can adjust the volume and set bass and treble. you can also set one ear high volume than the other if necessary. The box comes with extra ear tips and these are behind the ear. I had a little problem with the app in setting up an account, however it wasn't hard to do. I even got a call from Lexie to find out how I was doing with the new hearing aids. The only draw backs I found in these are they are not for streaming music or answering your phone. So if you are driving a car you will need some other type of hearing device to answer phone calls.

I’ve been using my Lexie hearing aids daily, and I can honestly say they’ve exceeded my expectations in every way. From the moment I started wearing them, I noticed a huge improvement in sound clarity and overall hearing comfort. Whether I’m in a quiet room, a busy store, or chatting with friends outdoors, the sound quality remains consistently clear and natural. What really stands out is how easy they are to use. The setup was straightforward, and the companion app makes it simple to adjust settings to fit different environments. I love having that level of control right from my phone—it’s intuitive and user-friendly. Comfort is another big win. I wear them for hours at a time without any discomfort or irritation. They’re lightweight, discreet, and stay in place all day long. Battery life has also been solid, easily lasting through my daily routine without needing a recharge or battery swap. I’ve used other hearing aids in the past, including ReSound models back in 2015, and I’d honestly rate these just as highly. Lexie has done an outstanding job delivering a product that’s both affordable and high-performing. If you’re on the fence about trying Lexie, I wholeheartedly recommend giving them a shot. They’ve made a real difference in my daily life, and I couldn’t be happier with the experience

My mother in law has lost her hearing over the years and has had several hearing aids over the course of this life event. She does.not always wear them because they either don't fit well or are not comfortable so having conversations with her without them can be hard at times. Bose's heading aids takes the in to account comfort so right off the bat she was willing to wear these more often than her in older ones. Setup. Setup was pretty easy. Follow the on boarding screen and you are in. For younger folks this is easy. But for non technical older folks we had to sit down and walk her through it. Operation Is decent. Easy to put in and wear. It did not fall out and using the software to dial in specific listening conditions is nice. Battery life is good. Carrying case is nice to me have.magnets so it is less likely to be lost. Comes with different size ear buds so that is nice. Only cons are the 2. Powering on is a little hard with the 2 small buttons especially for my mom in law due to her age. Also the re pairing to phone is confusion her every time she opens the app it asks her to walk through the pairing routine. Once again for older folks this is harder but we help her with that. Other than that if you are good with tech and have good hand eye coordination with the small power button this is a good hearing aid system and would recommend it based on my experience.

The features of these lexie bose hearing aids are similar to the any on the market. Don’t be scared away by the bose name because they work the same. The performance though to me is out of this world. If you are familiar with Bose products then you already have high expectations, as you should. It comes out of the box and ready to charge in the protection case. Just plug them up and let them charge for a couple of hours. After that take them out and make sure you find the plastic ear fitting that works best for your size ear. To me, there is a small and large, everything else is getting too complicated. You actually don’t need the app for these hearing aids to work. Just put them in your ear and press both the buttons. There will be a jingle in your ear and immediately you will hear everything. I even heard my hair wrestle over my ear, my breathing, things were heard from a couple rooms away. It felt super to hear so well but also a little annoying so find a level of sound that works for you. I suggest turn it down and turn up when needed. If the sound is too far up there will be a sharp ringing which means the hearing aids are too close and too loud. Overall these are great.

WOW! I had no idea these little powerhouses were so tiny. Hard to tell from pics. I was concerned about the fit of this design b/c I wear eyeglasses but the devices are virtually weightless and so unnoticeable, even with my short hair. I love the app. The hearing test and app make adjustment easy. I did have to adjust the bass a little from the test results. Nice to not have to contend w/a pushy person trying to sell overpriced hearing aids. Sound quality is different from natural hearing but you can get used to it. Same with the little parts that go into the ear canal. A bit uncomfortable but in time my ears will get used to them. You also must learn how to manoeuver these small instruments. I noticed a big difference with TV, the volume doesn't have to be set as loud now! Hope the hearing aids will help with presenters speaking over a mic in a big room. I got tired of hearing his/her voice but not being able to distinguish the words. So far very pleased!

Purchased directly from Best Buy approximately one month ago. Delivery within a few days, no problems. My hearing issues are mild loss in one ear, moderate in the other, difficulty in understanding TV dialog and hearing high pitched sounds. Have been experimenting with settings and finally have arrived at best for me. Good features - Easy to use after loading app and pairing on Blue Tooth. Note, if paired with more than one device (i-phone & i-pad) it may try to go to the last one used, not the closest one. Keep the devices separated! I don't use them for phone use, and was surprised when I got a cell phone call while using my app to adjust the hearing aids. The in-coming call immediately switched to the hearing aid and cut off the phone reception which I had just handed to my wife. Took a few minutes to figure out what happened. Good battery life and easy to recharge. My recommended approach to adjustments: Turn the volume up and adjust the balance first. Once you find your personal balance, use it for all other settings. For me it was 33 Left. After setting balance, work with volume. Ended up going higher than I would have anticipated (70 for tv watching) Then play with Bass/Treble. Too much treble gives lots of noise and feedback. I would have liked a frequency setting for high pitched sounds. Even though I have a high frequency problem, a Bass setting of 10 seems to work best at higher volumes. So far all my tries worked best with 'Front' rather than 'Everwhere' so I have standardized on Front. 'Everywhere' picks up lots of strange noises. Suggestion for those trying different settings: Adjust for a possible combination of settings and save it as an 'environment' Then you can easily go back and forth between setting combinations to see what is best for you. Overall - Not quite as good as I was hoping, but definitely an improvement - I can now follow the plot on tv shows, even British ones on PBS! Suggestion to Lexie - User's Manual spends more time on how to stick it in your ear, than how to fine-tune your adjustments.

These work pretty well for me, and they might work well for you too. It really just depends, since everyone is different. They aren't as good as those $3,000-$4,000 custom fitted hearing aids fitted by trained audiologists, but they are just a fraction of the price. And that is important for senior citizens on fixed incomes since Medicare doesn't cover hearing aids. If you follow their instructions you can do a fairly good job making the best settings for yourself. They won't be as good as the more expensive premium ones, but they will improve your hearing experience a lot. The pluses are they are affordable, and they do work, and this particular one is rechargeable, so you won't need to constantly buy batteries. And once you use them you will never go back, because you really can hear a lot more. The minuses are that they will not stream bluetooth like most premium hearing aids will. This means you cannot stream your TV or your phone directly to your hearing aids. Lexie says they are "bluetooth capable" but that means they will work with their phone app for controlling settings. This is because their bluetooth is bluetooth LE, a low powered version of bluetooth. One more thing.... they only come with Number 2 receiver leads, but if you need one shorter or longer, Lexie will send them to you for free during the 45 day trial period. I needed Number 3 leads, so I called them and they sent them to me within a week. Their customer service seems excellent to me. I really wonder why these things even cost $999, much less $3,000 or $4,000, because they are just a tiny bit of plastic with some electronics in it. I suppose the cost of R&D must be very high, because the materials themselves cannot cost more than what you find in $100 audio earpods. It just seems odd that something so small and made from cheap materials should cost more than a flagship phone, a 65" TV, or a premium laptop! But that is what they cost, and most of the people who need these things are elderly like me, so you just want to hear better for the time you have left.

I had a hearing test done and was diagnosed with a mild to moderately severe sloping hearing loss. After studying my audiogram and researching over the counter hearing aids I felt like I was borderline for OTC hearing aids. The hearing test was done by a major prescription hearing aid firm. After they worked their mumbo jumbo hoodoo magic special discount they wanted about $5800 to fix me up. I told them I would think about it. What I thought was, it's worth a shot to try the over the counter route. Purchasing through Best Buy, I had 60 days to decide whether it would work or not. I had a little trouble setting things up initially because I didn't realize the location feature had to be on on my cell phone. Customer service was of very little help when I called. When the tech couldn't resolve the problem after about 30 minutes he said he would have to get back to me later. I finally figured it out myself before he called back several hours later. When he called he said he was still researching the problem. I told him what the problem was and suggested in the future that one of the first questions he should ask is do you have your location setting turned on. After that was resolved things got better. I had no problem getting used to wearing them and the improvement in hearing was immediately noticeable! It took a few days of tweaking settings to find the sweet spot and I am still making occasional adjustments. The most immediate difference was in watching and listening to my St. Louis Cardinals ballgames. I was setting the TV volume at 26 -28 and still had difficulty understanding the broadcasters. Now I'm at 20 -22 and understanding most of what is being said. If only the ball team was better! One on one conversations are much improved. Even conversations in noisy environments are much better. Those environments require more adjustment of settings and have to be tweaked depending on the environment. I like the app and the ability to save settings for specific environments. I like how easy it is to adjust volume if needed in different environments. Occasionally, the app won't recognize the hearing aid. Closing it and reopening it usually pairs it up. Occasionally the volume turns down on its own for some unexplained reason. These are minor annoyances but can be dealt with. The one thing I find most annoying is noises caused by my cap, glasses, or hair rubbing against the behind the ear portion of the device. After about 3 weeks I ordered a pair of Eargo 6 in the ear devices. These came from Best Buy also and I was going to see which pair worked best and return the other. I was pleased that noises caused by my cap, glasses, or hair rubbing against the device were eliminated. I wanted those devices to work so much. No matter how much I worked with them and adjusted them they did not improve my hearing as much as the Lexie B2. I wore them exclusively for about 3 weeks too and switched between the 2 for about a week. The Eargo 6 was returned to Best Buy. Bottom line, if you have mild to moderate hearing loss, or as in my case mild to moderately severe in the right parameters, I would recommend the Lexie B2. They cost about 1/6 as much as the prescription device and are a good value for me.

These are my first hearing aids. I did a lot of research comparing prescription aids and over the counter aids. I read the Consumer's Guide on hearing aids. I also interviewed several people that have been using hearing aids for quite some time. What I learned is: no matter which choice you make i.e. over the counter/prescription, your hearing will not be the same as "natural" hearing. You have to take that to heart. Many of the people I interviewed with prescription aids had difficulty adjusting to their aids and getting satisfaction from their vendor. I could not see paying between $2000 and up for that experience. Had a little trouble 3 weeks in. Left aid stopped working. Called customer service and the person was not very helpful, knowledgeable or understandable. Several days later, I tried again. Customer Service was very busy so I left my number for them. It more that three hours for the call back. The person was VERY helpful and patient and was able to fix the problem(the aid was clogged with earwax) so this will be an ongoing issue most likely-but this will also happen with any kind of hearing aid. Over all I am quite satisfied with these. It is a definite life adjustment. They are pretty easy to use. I had not idea what I had been missing. The sound of my own footsteps, floor creaks, paper crinkle sounds. Was able to turn the television sound down over 30 points and can still understand speech.