Customer Ratings & Reviews
See more imagesLG - 1,560 Sq. Ft. 24,500 BTU 230V Smart Window Air Conditioner - White
- Model:
- LW2521ERSM
- SKU:
- 6516204
Highly rated by customers for:
Customer reviews
Rating 3.3 out of 5 stars with 19 reviews
Top Mentions
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- Rated 5 out of 5 stars
LG Air Conditioner
Marie66 Posted
Easy installation, works wonderfully cools four rooms of my home Great !!!! Love it
I would recommend this to a friend - Rated 1 out of 5 stars
Don't buy
Jagjit Posted
Don't buy a, after 5 days stop working very crazy customers service, be careful for scams,
No, I would not recommend this to a friendBrand response from LGAnswers
Posted
We see that you left a 1 star review, However no details about your experience with us. Thank you for bringing this to our attention. We appreciate you stopping by to share with us. Should you be interested in discussing options to rectify your issues we have several methods of contacting us directly. This is how you can get our private message, live Chat: https://www.lg.com/us/support/chatbot Email: https://www.lg.com/us/support/email-appointment Facebook Messenger: LG Global Twitter: @LGUSSupport. https://www.lg.com/us/support/help-library or Customer Support 800-243-0000. ~Tanisha
- Rated 4 out of 5 stars
always double check your plug type!
works very well. loudest one ive ever owned. bought this one because the plug matched.
I would recommend this to a friend - Rated 5 out of 5 stars
Great High Efficiency LG AC
VincentD Posted
Great Unit, Includes Remote Control for ease of use. Very Dependable and efficient and low cost to Operate. Keeps our Great Room comfy.
I would recommend this to a friend - Rated 3 out of 5 stars
220v
Mike Posted
The AC is. 220 bolt and would not work. Would have liked it because of the size. Oh well
I would recommend this to a friendBrand response from LGAnswers
Posted
Hi, Mike! Thank you for sharing your concern with your LG - 24,500 BTU Window Smart Air Conditioner not working properly because of the wrong voltage. We appreciate your time in providing us feedback, as it helps us to deliver an effective outcome to issues or concerns that ultimately make life more convenient for our customers. We hope you find the perfect LG Air Conditioner, and if you need our assistance for anything just contact our LG Support Line at 800.243.0000. ~Rita
- Rated 1 out of 5 stars
Doesn’t work and Best Buy won’t make it right
Erin Posted
Went to the trouble of installing the a/c and it didn’t work. Out of the box, did not work. We ordered it in July. When it finally arrived 2 weeks later, it was snowing outside. We had to wait a few weeks before we could install it. We installed it 5 weeks later and it didn’t work. Best Buy says that’s not their problem because it’s past the return period, which was 15 days. I can’t control when you deliver it and I can’t control the snow. So we are out $850 for a hunk of junk that doesn’t work. We even had an electrician come out to ensure our wiring, outlet, etc was good, and of course it was. Best Buy says we’ll have to take it up with LG. LG wants to send a repairman. So we’ll end up with a refurbished unit that we paid BB top dollar for!!! HORRIBLE customer service! Terrible product!!! Steer clear unless you can install it immediately…and you don’t mind doing all that work for nothing when it’s defective.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted
Hey there, Erin. We appreciate the time you committed in providing us with detailed and constructive feedback. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. Should you need any assistance, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Anthony
- Rated 5 out of 5 stars
we have air!
JohnnyBeeGood Posted
my air conditioner arrived on time and works great so far. waiting untill this summer to give it a test. a very nice looking unit!
I would recommend this to a friend - Rated 1 out of 5 stars
Don't Buy
Angela Posted
We received and installed our AC in March, but had not turned it on until this weekend. It worked the 1st time it was turned on, then the 2nd time we tried the unit did not come on. There is an electrical issue with it. I'm very disappointed. and currently have no way to cool the house.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted
Hey there, Angela. We appreciate the time you committed in providing us with detailed and constructive feedback. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. Should you need any assistance, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Anthony
- Rated 4 out of 5 stars
Good product
GrumpyMike Posted
Product was as advertised, well packaged, and worked out of the box.
I would recommend this to a friend - Rated 5 out of 5 stars
Ac Unit
OmarM Posted
Very excellent Ac unit and a very affordable price.
I would recommend this to a friend - Rated 5 out of 5 stars
Meat cooler
Eyeinbackofhead Posted
Good communication with shipping and delivering . Bestbuy did a real good job with ordering
I would recommend this to a friend - Rated 5 out of 5 stars
I love it.
NikemiaP Posted
I love it. Everything included with installation was awesome
I would recommend this to a friend - Rated 5 out of 5 stars
Food
Amaral Posted
Good quality.. cooler very good i like to much …. .
I would recommend this to a friend - Rated 1 out of 5 stars
230V will not work in USA
THXBESTBUY Posted
DO NOT BUY 230V will not work in the majority of USA households even with transformers, etc.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted
We apologize that you had such an experience with your LG - 24,500 BTU Window Smart Air Conditioner - White. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and we will be happy to assist you ^James.
- Rated 1 out of 5 stars
240V
ChrisS Posted
Never got to use it.... It's a 240v which it does not tell you....
No, I would not recommend this to a friendBrand response from LGAnswers
Posted
Hey there, Chris. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. ~Anthony
- Rated 5 out of 5 stars
Great AC Unit
GilA Posted
It worked out just like I hoped it would. Happy wife, happy life.
I would recommend this to a friend - Rated 1 out of 5 stars
Best Buy online is a SCAM!
EricD Posted
SCAM ALERT! Don't buy anything from Best Buy online. They are currently trying to scam me out of more than $800. I order and A/C unit, it never came, I called Best Buy, they said it was delivered and I said no it never came. Then I got an email that they cancelled the order and will refund the money. I went and purchased a different A/C unit. A couple weeks later the canclled A/C unit from Best Buy showed up at my house. The delivery person said I can deny the delivery which I did. After a week I noticed that we still have not received the credit from Best Buy I called them. They told me there is nothing they can do. I called the delivery service back and they were nice enough to email me confirmation of the delivery being denied. Best Buy sent me an email that says the will not refund my money and will not send a replacement and that I should contact local law enforcement.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted
Hi, Eric. Thank you for sharing your feedback on your LG Air Conditioner (LW2521ERSM) model. We understand that you're having significant issues with your Best Buy order and the refund process. We strive to provide excellent services and ensure a smooth and seamless experience. For the issue with your order, it’s important to have clear documentation of the delivery being denied and any communication with Best Buy. You might also consider escalating the issue through Best Buy’s customer service at 888-237-8289. While we can’t intervene directly with Best Buy, if you need any support regarding the product itself or have any questions about your LG unit, please send us a private message on social media @LGUSSupport. We’re here to help with any LG-specific issues or concerns you may have. ^Juvy
- Rated 1 out of 5 stars
240v dont buy unless you know this
Dave Posted
Nothing said it needed a 240v line run. I looked twice and didnt find anything saying that it would not just plug in. Very mad. Delivery guys couldnt pick it up so i had to get it for them. Never again
No, I would not recommend this to a friendBrand response from LGAnswers
Posted
Hey there, Dave. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. ~Anthony
- Rated 5 out of 5 stars
Window air conditioner
Beatingheat Posted
Great air conditioner. Cools the shoe downstairs, without using fans.
I would recommend this to a friend
