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MARIAV Posted
This is a great product, it fits in a small space. I work with other monitors and this serves it purpose. Its the right size for my needs. Clear and not blurry.
MBaltz Posted
The monitor I received included Spanish only instructions and I do not speak Spanish so they are all gibberish to me. Also, when I was attempted to register the item, the model no. information on the back of the screen did not register with LG so I could not register the product. Also, the LG agent I chatted with surmised I may have purchased a refurbished item. Nowhere in the description of the item on the website did it mention the product was refurbished. I am returning it.
Posted
Hi, there. Thank you for reaching out about your LG Monitor (19M38LB‑B) model. We understand the importance of receiving a product that includes the correct documentation and is registered properly.
For situations like this, one helpful step is to check the full model and serial label on the back of the monitor, making sure every character is entered exactly as shown, including dashes or suffix letters. This helps confirm whether the unit matches the retail listing. For more guidance, check out https://www.lg.com/us/support/product-registration.
We’d be glad to take a closer look at your experience and document the details. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist you directly. ^Juvy
<img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
DavidS Posted
Washed out image, can not see some text very well. Returned for refund
Posted
Hi, David. Thank you for reaching out regarding your LG Monitor (19M38D‑B). We understand the importance of having a clear and vibrant display. For washed‑out images, one helpful step you can try—if you use this model again—is to set the Picture Mode to Custom and increase the Black Level or Gamma settings. These adjustments often improve clarity and restore proper contrast on this unit. For more guidance, visit https://www.lg.com/us/support/product/lg-19M38D-B.AUB. If you need more help, feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help you get the best experience from your LG products. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />