My old LG OTR microwave was nearing end-of-life. Well over 15 years old and suffering years of abuse from ham-handed teenage boys (now adults), the door handle had been superglued together at least 3 times and the keypad was delaminating from the front panel. I selected this new model because it had most of the features of my old one, it's the same size and power, and it didn't have a handle to break! At pickup the BestBuy associate was very friendly and helped me load the microwave into my car: a very pleasant experience. My son helped me install the new microwave onto the previously installed wall bracket. (Thanks LG for retaining essentially the same mount design for all these years! If it isn't broke don't fix it.) Installation was relatively easy. OK, now that it's installed, it works pretty much like the old one, with a few menu changes that we got used to pretty quick. That's fine by me! Only two very minor complaints. The door is full width, about 6 inches wider than the old microwave door, so opening the door is a bit more drama than before. I have to move my head out of the way! Also, while the black glass front looks great, the control panel is nearly illegible in low light conditions, so good luck sneaking into the kitchen late at night to warm up a snack without switching on the lights! It looks great and it cooks food, what more can I ask?

This microwave is sleek and beautiful. It has so many useful features and is super easy to use. Cleans up super easy from fingerprints ect. Has a nice tune instead of a buzzer sound when it finishes. Plus you can have it on your phone with an LG app. Love that feature.

Excellent microwave. Very easy to use. I really like the fact that it has a contemporary, sleek, seamless design without a door handle. Very complimentary to the new LG gas range purchased at the same time. Because it's located above the range, the food that's cooking can't really be seen and it took a while to get used to the large door.

I just picked this up on Saturday to replace a 3-year old GE Profile - 2.1 Cu. Ft microwave that blew an internal fuse. The fuse was impossible to change unless you removed the microwave from the wall. After reading about this being an ongoing issue for other people, I decided to replace the GE altogether. I am blown away by the quality of this microwave compared to the GE: 1) It was so easy to install I was able to install it myself. (I don't trust Best Buy installers anymore after the last few incidents where they a) caused a flood in my home, they lied about it, and Best Buy insurance company wouldn't make good for it, and b) they tore up the vinyl flooring installing my last fridge) 2) It is much lighter than the GE, so installation was easier. 3) It is not as deep or high as the GE, so it fits over my stove better, so I can see things on my stove better, and more room under it, yet the inside has nearly the same volume 4) The door opens better, closes better, and is lighter than the GE. It is more balanced overall, and the door swings open/closes with a feel of quality. 5) The food cooks more evenly. The difference was night and day between this unit and the GE. 6) It looks better and sharper than the GE, with a glossy black front panel and nice black stainless look. 7) It is actually $85 cheaper than the GE model. 8) The 4-stage fan is more powerful, with a turbo mode that really moves air when you need to. 9) Sensor cooking is easier and works better than the GE Profile. 10) The wi-fi connectivity using the ThinQ app is amazing. Setup was simple. Once you connect with the microwave using the app, your phone tells you when something is cooking, and shows you a countdown of remaining time. There's an option to scan common frozen food packages into the app using your phone's camera to automatically set the cook time. You can set the countdown timer remotely. You can set a night light remotely that turns on/off in the night/morning. You can add this device to your Google home app and turn on the light or fan using your voice. Really quite an amazing app! This microwave makes my kitchen look like it got an upgrade. My experience with this microwave has me rethinking GE products and appliances in lieu of LG. I'll likely move over to 100% LG products eventually.

I purchased this LG microwave about a month ago, and we absolutely love it! It heats food quickly and evenly, and the design looks great in our kitchen. The controls are easy to use, and the interior is spacious enough for all our needs. It’s also quieter than our previous microwave, which is a nice bonus. So far, it’s been reliable and works perfectly. Definitely a great purchase—highly recommend!