Customer Ratings & Reviews
See more imagesCustomer reviews
- Rated 2 out of 5 stars
All damaged in shipment.
user520239 Posted
Might be a good AC, if you could get one undamaged. They ship from an LG warehouse by UPS (stands for "Unprovoked Package Smashing"). First one shipped to my home arrived with 2 corners of the box at the top rear smashed, AC case buckled and front panel loose. Second was shipped to a Best Buy store--same type of damage, but at the top front, bending and breaking installation components.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted
Hi, there. Thank you for sharing your experience with the LG Air Conditioner (LW8024RSM) model. We understand your concern regarding the condition of the unit upon delivery. While this product is all about delivering great cooling and smart connectivity, sometimes things can get a bit bumpy during transit, which can affect your experience. We suggest taking a quick look at the unit as soon as it arrives and letting Best Buy customer service know about any visible damage at 888-237-8289 so they can help sort things out. If you need any more help, just shoot us an email at [email protected]. We're here to help you explore possible solutions. ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
- Rated 1 out of 5 stars
Very loud
JulieC Posted
While setup and installation was easy to do, this air conditioner is obnoxiously loud. It's meant for a bedroom and the occupants can barely sleep with the noise. I've submitted a warranty claim to the company. We'll see what happens. I may end up having to return which is not ideal in this sweltering heat.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted
Hi, Julie. Thank you for sharing your experience with the LG Air Conditioner (LW8024RSM) model. We truly value your feedback and understand how important a peaceful environment is—especially in a bedroom setting during the warmer months. Our goal is to provide dependable, top-notch products and make sure your experience is smooth.
To reduce noise, ensure the unit is securely installed and level, as vibrations can increase sound. Consider using Low or Sleep Mode for quieter cooling. For more assistance, visit https://www.lg.com/us/support/help-library/lg-air-conditioner-troubleshooting-loud-noises-during-operation--20153142110960.
We're here to help with your warranty claim. Just message us on social media @LGUSSupport.
Looking forward to keeping you cool! ^Juvy <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" /> - Rated 3 out of 5 stars
Poor outflow.
Beau Posted
This unit doesn't cool a 260 sq ft bedroom, perhaps due to insufficient air flow.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted
Hello there, Beau. Thank you for sharing your experience with us. We understand your inquiry regarding the cooling performance and airflow of your LG 8,000 BTU Smart Window Air Conditioner. We understand that the unit didn't meet your expectations for cooling your space. To ensure optimal performance, we recommend cleaning the air filter and ensuring the unit is tilted slightly outward during installation to allow for proper drainage.
https://www.bestbuy.com/product/lg-350-sq-ft-8000-btu-smart-window-air-conditioner-white/J7G56554GZ
For further assistance and any specific concerns you may have, please contact us on [email protected], and our team will be more than happy to assist you. —Renzo <img src="https://s3.amazonaws.com/stratos-logos/logos/LG.png" alt="LG" title="LG" style="display: block !important; margin-top: 2em !important; border: 1px solid #ccc !important; padding: 2px !important; background-color: white !important;" />
