Customer Ratings & Reviews

This is my 2nd LG window A/C and I have yet to be disappointed. My previous one was the same model but a generation older (LW8017ERSM) which I bought over 5 years ago and is still pumping out nice cold air. I wanted to get another unit for a different room in my house so I bought this one which is essentially just an upgraded model (LW8018ERSM1). I live in Florida and have my central air in for the house set to 68 and it does a fairly good job at maintaining that. However, two of my spare bedrooms I turned into offices/gaming rooms, with multiple monitors, stereo systems, consoles, TVs, a projector, and 2 PCs that are absolute powerhouses, and with all of that, so much heat is produced that the room would get upwards of 95 degrees. It was like a wall going through the doorway to enter the room, with nice cold air on one side and an oven on the other. That is when I invested in my first unit back in 2020. I got this new unit because I let a friend move in and turned another room into a 2nd office like this, and we ran into the same issue. We only use the units when we are in the room using our electronics generating heat, and with each unit set to 60 (the lowest it will go) it will maintain an average of 68 degrees in the room, 66ish on a good day, matching the rest of the house. This new unit is considerably quieter than the old one. You can still hear the fan blowing the air, which is unavoidable even with the super quiet dual inverter units, but I can barely hear the compressor running. My old one I could tell whenever the compressor was on or not if it had reached temp and was just blowing air, but this new one I genuinely can't tell a difference in noise. The app works great and is the only way I control it, as I have it installed behind plantation shutters and trying to reach the buttons with my hand is challenging. The remote works fine, but there is more functionality with the app, like telling me the current room temperature and the status of the filter and the percentage left until it needs to be cleaned. The app also tells me the energy consumption and lets me see reports for consumption over different time-frames, which doesn't really matter to me because I already use a crazy amount of electricity, but it's still cool to see. The install was straight forward and was easy peasy, although I prefer using different window slide locks that don't have to be screwed into the frame of my windows. Overall very pleased, would purchase again, and would recommend.

We bought and installed two of these 8000 BTU LG air conditioners in our bedrooms. They were easy to install, they're very quiet (both the fan motors & compressors) and they cool and ventilate well. We were also able to successfully connect the wi-fi app to our smartphone.

This air conditioner efficiently cools the space within 15 minutes, even on an extremely hot day. As the sun spends the majority of the time shining into my apartment, it also does an excellent job of combating the heat that comes from the windows. The app control feature is outstanding. I can turn it on when I leave the grocery store, and the room is nice and cool and comfortable by the time I reach home. Or if I forgot to turn it off, I can easily do so from my phone. Installing on my own did take quite a bit of time and effort as someone who is not regularly active. It took some effort to get it in the window by myself, so make sure you have help if you're not fit. The instructions were clear, but I did have trouble screwing one side of the window flaps, and couldn't get that side quite flat (see picture). The other side was fine, but not sure if this was a product issue or skill issue. Overall, it's a decent deal, but with other air conditioners on the market that offer the same quality and features, it is overpriced in my opinion. $250 would have been more reasonable, but I don't regret using this air conditioner.

It’s quiet and powerful. It gets the room cold in minuets. It was so worth the purchase!

Not the most energy efficient, but definitely perfect for any medium to large room. I personally use this in a smaller room, and it works perfectly well on low settings, which helps extend the lifespan. I can control it with Alexa, the remote is simple, light off mode for sleep is a nice touch, and overall very satisfied with this. The filter is easy to clean and replace.

Great air conditioner. Cools a room or two in a short time. Installation directions were good; installation was very easy. The fan works really well and is not loud. The remote works well and the keys are easily understandable. Wi- Fi is another option that works well. So far, I am happy with my LG purchase and will purchase another if needed.

the air conditioner works very well and the fan has more power then I even expected so it cools the room more efficiently. I choose based on small window size if you do some research you will find its very compact for a 8000 btu unit a huge plus. Its smart very nice and easily operated from your phone via wifi. And its quiet also what more do you want Now how much electricity it uses well we will see in a month I am positive I will not like that but but electricity is up 40% in my area called greedflation.

Really this is a 3.5 to 4 star product. It does cool well (which is most important) and I love the smart/connected aspect. But the AC tells me it is up to six degrees cooler than the Nest in the same room does. As a result, the LG shuts off prematurely. LG needs to create a dedicated remote sensor that works with the window unit. As the solution is to simply set the temp lower, I would still recommend the product. I have had the larger, more expensive unit for years, and aside its 100 lbs weight, love it. Until I can get central air or heat pumps, LG's air conditioners will work nicely.

Bought this window A/C because it fits my 13 inch max window opening. It cools my second floor bedroom beautifully. I always had portable A/C in this bedroom due to the lack of window A/Cs that fit 13 inch openings. Usually you need 14inch openings or more for most window units. Trust me if you were hesitating on purchasing this unit don't worth every penny. Most people complain about the noise a unit makes but to me, a comfortable sleeping room takes presidence over unit noise. Listen if you had a portable unit like me and changed it to this window unit don't worry about the noise it's less than what you had. Enjoy getting your floor space back.

Works decent in a medium size room. If you have high ceilings like I do you may consider getting the next size up if you like your room cold. Installation could be easier but wasn't too bad once you get the side panels installed.

I purchased this air conditioner a month ago .I couldn't be happier with this unit cools the room quickly and is very quiet

No regrets in buying this LG aircon it’s super cool and quiet. I really loved it.

This has worked great and we love how quiet the lower setting is. Room is so nice and cool.

Cold works well.. looks great has lots of power. Cools fast.

It's a diamond. Easy to install. Operates like a charm

Works great! I have a very small house & it cools the whole house down.

Great supplement to our bedroom, as it faces west and becomes unbearable on hot days in the direct sun. Our 6000 btu LG was a workhorse for 10 years previously so we stayed with LG!

I purchased this unit because there was no need for me to try to cool my entire house if the children were no home. This was a great investment.

Love this Air Conditioner ! Love I can make changes when not at home By the App which works Great : )

Excellent work love the lg air conditioner Best Buy workers are good