Customer Ratings & Reviews

Posted 3 weeks ago

Hi, David. Thank you for sharing your experience regarding your LG Air Conditioner (LW8024R) model. We completely understand that a reliable air conditioner is essential for staying comfortable, and we are fully committed to helping you find a resolution so your space cools down properly. If a window unit turns on but doesn't cool, it may be due to airflow issues or incorrect settings. (1) Ensure the air filter is clean, as a clogged filter restricts airflow. Also, (2) confirm the unit is set to "Cool" mode, not "Fan" or "Eco," (3) and that the temperature is lower than the room's. Clearing debris from the unit's outdoor back side can significantly enhance cooling efficiency. For more guidance, visit https://www.youtube.com/watch?v=DpQBq2v8_5Q. We want to make sure your home stays comfortable and that your units work flawlessly. Please email us at lgdigitalcare@lg.sprinklrsupport.com so we can look into your service options and provide further support. ^Juvy

Posted 10 months ago

Hi there! Thanks for sharing your experience with your LG wall air conditioner. We’re sorry to hear that the unit hasn’t met your expectations—especially when cooling performance and noise levels are such critical factors. Your frustration is completely understandable, particularly after investing in installation costs.

If you’d like to explore troubleshooting steps or service options, feel free to send us a DM at @LGUSSupport. You can also find helpful resources and product support here: https://www.lg.com/us/support

We appreciate you taking the time to post and hope we can help improve your experience.-Junel

Posted 1 year ago

Hi, Marcy. Thank you for sharing your feedback with us regarding the LG Air Conditioner (LW8024R) model. We understand your concern about a noisy air conditioner which can affect your comfort, especially when trying to rest. We aim to provide reliable, high-quality products and ensure a smooth experience.

To reduce noise, check if it's on an even surface; use a bubble level to ensure it's flat and adjust the feet if necessary. Also, ensure the hose is properly installed and not kinked, as this can contribute to noise. Don’t forget to clean or replace clogged filters to improve airflow. For more help, visit https://www.lg.com/us/support/help-library/lg-air-conditioner-troubleshooting-loud-noises-during-operation--20153142110960. If the noise persists, message us on social media @LGUSSupport for further assistance. Take care! ^Juvy