Customer Ratings & Reviews

[Employee of bestbuy] It’s only been a few weeks but I love this fridge so much! We renovated our kitchen 9/2021 and bought all WP stainless steel appliances. Unfortunately, the ice maker and water went out in the fridge. I could not fathom having mismatched appliances so I was looking to buy the same brand again. However, I couldn’t stomach wasting money on another appliance that would give out after a few years. I procrastinated on buying a new fridge because I just couldn’t get another brand and it not match my other appliances. I eventually went into a Best Buy store to compare the stainless steel look between the WP and the LG. As picky as I am, I determined it would be acceptable to buy an LG to go with my other WP appliances. I ordered this fridge and set the delivery date out a week. I knew I’d need to go back in store to reassure myself the stainless steel finish would match good enough *facepalm*. And I did. I went back in store to double check and again, I convinced myself it would be ok. Delivery day came and the guys were great! Very careful not to scratch or dent anything. Once we got the fridge hooked up I just stood back and looked at it with heart eyes! I wish I would have bought this fridge in the first place! I absolutely love the look of the fridge. I feel it elevates the look of my kitchen. The stainless steel matches perfectly with my other WP appliances that are within very close proximity. The dual ice maker is life changing! The water stream is so strong! The inside…. The inside!!! The space this thing has!!! Even the dinging noise the fridge makes is so cute. All in all, im actually happy my WP fridge failed. I love this fridge!

Purchased LG 25cuft. Refrigerator with water and dual ice maker, on door and freezer. Excellent size for space and room for 2 gallons of milk and additional door shelves. Beautiful exterior and attractive interior. Very happy with purchase. I recommend this product to anyone shopping for a new refrigerator. One more thing this refrigerator is very quiet. Choose Best buy for your appliances and electronics and security needs. Plus your smart appliances and electronics desires and needs. Westland Michigan location is excellent and has a great staff. The store manager really helped me and my wife. Thank you everyone. I wish you continued great success.

I've had this refrigerator for several months and I've found it to be great so far. Having 2 ice makers is a real plus since the door ice maker doesn't hold a lot of ice. Your freezer ice maker reservoir does hold a lot and that helps when you have company. The only thing that's annoying is that you can't use the water/ice dispenser as long as the other refrigerator door is open. So if you start dispensing ice in your glass and someone else comes along and opens the opposite door, your dispensing stops. Not a huge deal, but slightly annoying. I almost don't care as long as it continues to work well. I haven't had good luck with refrigerators, but so far so good with this one. The inside refrigerator compartment is spacious and even though I have a back-up refrigerator, I haven't needed it too much at all. Freezer is spacious also. Very attractive design and a quick wipe-down of the stainless steel is all that's needed to make it look perfect again.

We purchased the LG Counter-Depth MAX 25.5 Cu. Ft. French Door Smart Refrigerator to replace our unreliable fridge. Its sleek, modern design adds a touch of elegance to our kitchen, while the counter-depth feature provides extra space in our galley layout. The PrintProof Stainless Steel finish, along with the dual ice function, ensures that our refrigerator remains spotless and functional. Additionally, it operates incredibly quietly! The SmartThinQ app allows for easy remote monitoring and temperature control, which gives us peace of mind wherever we are. Overall, we highly recommend this refrigerator to anyone looking for a reliable and cost-effective replacement.

The first unit I received. was defective, as the doors would not properly align. Used the provided wrench to adjust as much as the unit allows, and they still would not align properly. I see only one other review with the exact same problem, but Best Buy took care of it quickly without question and the replacement is perfect! The refrigerator this replaced was not counter depth and I wanted a counter depth model so it would not stick out quite as far. Well, this one is not as deep as my old refrigerator when measured, but it still sticks out a bit more than I expected. Part of it this unit just "appears" like it sticks out more since it is taller, wider, and the visual perception of the doors from the side. As others have noted the doors are quite thick, due to the in door ice maker. Overall I am very pleased, but will ding a star due to the first one being defective (I believe it was a manufacturer defect) and a couple of other things I have noted below. For the money, these couple minor things should have been thought of by LG. I still recommend the product. Pros: -Quieter -Very Spacious -Dual Ice Cons: -1st unit was defective (Pictured) -Make sure you measure and have enough clearance for your doors to open since they are so thick. You may have an issue if you are placing this into a wall or cut out. The right door on mine opens only 98% of the way before it hits the counter (Pictured). -Door ice cubes tend to get frozen together/jammed(as others noted), disappointing. -Door Dispenser LED, could be brighter or adjustable and have a night light option (The 13-year-old this was replacing had those options, despite being "Dumb"). There is no option to control this light despite being "Smart". The ThinQ app does give some control over the brightness of the interior LED lighting, so why not the dispenser light? -The shelves should be more adjustable as others have noted. The way the slots are, the only real meaningful adjustment that can be made is to remove an entire shelf.

We recently upgraded to this LG Counter-Depth MAX French Door fridge and absolutely love it. It fits beautifully with our cabinets, giving a sleek built-in look without sacrificing storage space. The 25.5 cu. ft. capacity is impressive for a counter-depth model. The dual ice makers are a huge plus—there’s always plenty of ice on hand, both cubed and crushed. Perfect for entertaining or just day-to-day use. The fridge is very quiet and cools evenly, and the PrintProof stainless steel finish is easy to keep clean. We also really enjoy the smart features. Being able to check settings or get alerts from the ThinQ app is super convenient. Pros: Sleek counter-depth design Tons of storage and flexible shelving Dual ice makers = no running out Quiet and energy-efficient Fingerprint-resistant finish Great smart features Cons: Freezer space is a bit tight due to the extra ice bin Door bins could be a bit sturdier Overall, we’re extremely happy with this purchase and highly recommend it to anyone looking for a spacious, stylish, and well-performing fridge.

So far so good, Quiet, production of ice is fast enough for my use and you have the 2nd ice dispenser in the drawer if you need extra. The app connection is great too, allow you to change some settings like chime, light, energy saving, and let you see your use in genera (power/water) Great fridge, will recommend

We’ve been extremely happy with the LG Counter-Depth MAX 25.5 cu. ft. French Door Refrigerator, and it has easily become one of the standout appliances in our kitchen. First, the design is excellent. The counter-depth fit gives a clean, built-in look that sits flush with the cabinetry, and the stainless steel with LG’s PrintProof finish really does resist fingerprints better than most. Inside, the layout feels both spacious and thoughtfully organized—the full 25.5 cu. ft. capacity is impressive for a counter-depth model, and it easily handles groceries for a busy household. Performance-wise, this refrigerator shines. Temperature consistency is outstanding, thanks to Linear Cooling and Door Cooling+. Produce stays fresh longer, and everything—from the door bins to the back shelves—maintains even cooling. The Cool Guard metal interior not only looks premium but seems to help hold cold air when the doors are open. The dual ice makers are a huge plus. Having ice in both the door and freezer means we never run out, even when entertaining. IcePlus mode is great when you need a quick boost in ice production. The tall ice and water dispenser easily fits pitchers and large bottles, which is more convenient than you realize until you have it. Smart features like ThinQ Care are genuinely useful, offering maintenance reminders and proactive alerts rather than gimmicks. Add in the quiet operation, smooth freezer pull handle, excellent air filtration, and the 10-year compressor warranty, and this fridge feels like a long-term investment. The only thing I don’t love—and it’s a small one—is switching between water, cubed ice, and crushed ice. The process is a bit more cumbersome than it needs to be, especially when you’re switching frequently. It’s not a dealbreaker by any means, but it’s the one area where usability could be smoother. Overall, this LG refrigerator delivers on style, capacity, cooling performance, and smart functionality. Despite the minor inconvenience with ice mode switching, it’s still an outstanding refrigerator and one I’d confidently recommend to anyone looking for a premium counter-depth option.

The Fridge is very sleek and quiet. It connects seamlessly through the LG app so that I can adjust the temperature of both the freezer and fridge. Also makes ice very quick.

This was a replacemnet for my Samsung French Door Smart Refrigerator that had a faulty water dispenser that kept dripping and Geek Squad was unable to fix. I chose to go with this LG model because the Samsung model was no longer available and this LG model was the same price. I am very pleased that I made the right choice because I am finding this LG to be better than the Samsung. It is roomier and a very well thought out appliance. The water filter is also much easier to replace. This is my first LG appliance and I am quite impressed with it at this time.

This refrigerator is a great fit for our kitchen All of us likes it , my wife is great for the bigger space it have both on the freezer and on the main space . Kids like the external water filter It has multiple ice tray options which really helps in getting more ice cubes when ever necessary

I replaced a 12 year old Samsung with this LG. I like the two ice options (door and freezer). The door alone never had enough for coolers. I also like the filters are much easier to get to and replace. Overall, I am happy with the product. The BB installers did a great job. Also, informed me that the uneven handles on the door are fixed with spacers provided (put spacers on other side door). It’s intentional apparently. In case what you put in the door is heavy and you don’t need the spacers. Nice looking refrigerator.

I researched size and features to replace my Samsung counter Depth French Door refrigerator. This unit has the correct dimensions for my built in space in the kitchen and it is great with massive internal space for counter depth units. Great shelving and cabinet space. Dual ice makers. We turn off the freezer ice maker when not entertaining and only need the door ice maker for personal use as a couple living in the home. With our previous unit ice shortage was an issue when entertaining. This will no longer be an issue with dual ice. The WiFi app is nice and provides value in monitoring and controlling the unit.

FYI: I REALLY don't like leaving bad reviews. In this case, I wish I had read about my issues, as it would have caused me to go with another fridge. This LG is a great fridge overall, but the reason for 4 stars is simple: 1. Lower veggie- cooled drawer should be split into 2 drawers for each door (see pics). Requires you to open both doors to slide out the single drawer, instead of having 2 drawers (one for each door), which lets out all of the cooled air. Poor engineering, and they obviously bypassed those comments from the focus group (if they even had them) feedback. 2. Annoying beeping system when the fridge is left open for more than 30 seconds (this is also a plus because we've accidentally left the door open after leaving the kitchen and the beeps do help to remind that we were forgetful). Wish there was a way to to turn it off, especially when I'm cooking and have to leave the fridge open for various ingredients for the different dishes I'm making simultaneously. 3. It started rusting by the water dispenser (see pics) after 3 months. What the.....? That's really bad. I pay $2,500 for a fridge and it starts rusting after 3 months? Wow. Personally, I wouldn't buy this again. I'm going to call Best Buy now to see what can be done about the rusting. If it can be fixed/replaced, then I'll return and update my rating.

3 Month review- Everything been great so far. Everything works as advertised. Having the double ice maker has been handy. Everything feels very sturdy and well fitting. My last fridge felt very plastic-like and the door trays felt wobbly. This LG has none of those characteristics. This fridge has a very sleek feel and look. If I had a "con" it's more so towards the style and not the model. This is my first bottom freezer style instead of the side by side. The shorter space makes it harder to allocate areas for gallon pitchers and things that don't have a screw on lid that fit on the door. But the other side is the wider fridge makes it easier for me to not lose things on the lower shelves.

I replaced a side by side refrigerator which seemed to run all the time (hummed constantly) and did not hold enough groceries for a 2-person household without some real jenga skills. This new fridge is amazing! It’s quiet, it’s roomy, it looks great. The only time I hear it is when it is drawing water to make ice (a few secs). The ice bin in the freezer makes ice so quickly. We use the outside dispenser for water and just grab ice from the freezer. As some have mentioned, the 3-step rotation in the door dispenser is a little annoying, but it’s easy to overlook when I love everything else about this fridge. Someone mentioned that the lighting wasn’t bright enough in the refrigerator, but that may have been an old model. The lighting in this model is excellent. I can see everything from front to back. The freezer lighting is good, too. While this model is slightly smaller than some, it holds a lot of food. My photos show everything that was packed into my old refrigerator with plenty of room in the new refrigerator. I love not having to constantly dig for items in the back. The shelves do have some limitations, but we make it work. It’s really no big deal. I have never had a counter width refrigerator before. It looks really sleek and does not stick out like my old fridge did.

I love it! I love the dual ice-maker. This is the nicest refrigerator I have ever had. I love the French doors.

So far I’ve been happy with this purchase. Features such as the more easily accessible water filter and counter depth are great. However, the shelves in this model have fewer slots available making it difficult to adjust them to usable heights.

I would probably give this 5 stars but the listing rated it as open box excellent. I’ll do the actual review, then that will be part 2. I was on the fence about counter depth because you pay more for less space, but we are remodeling our kitchen and I do like the clean look…plus I have an upright freezer and refrigerator in my garage. The use of space in this refrigerator is excellent and I dont feel like I’m sacrificing much, so I would recommend it for a large counter depth. Now for the star loss….I was about to buy the new version on a pretty good sale but then saw that there was one in my store for about $400 less rated excellent (no missing parts, no big scratches or dente). I went ahead and bought it online but when I picked it up I immediately saw some scratches and dents. The manager said because it was already so cheap that if it went cheaper they would have to send it back to the warehouse, so it was a take it or leave it scenario. I did a quick Google, and figured out that I could probably repair the scratches and dents to some degree on my own, but then, when I got it home, I realized that it was missing the ice container for the freezer and more importantly, one of the handles for the refrigerator was bent.  that really set me off because a bin for the ice is at minimum $35 and the handle is around 70, so I did go back to the store and they ended up giving me a $50 credit which was better than nothing.  it still ended up being a really good price for a good refrigerator. 

I love my new refrigerator! It Is a counter depth model and it has plenty of interior space. I had a standard depth refrigerator before that’s stuck out way too far that I just lived with. This model makes my kitchen look so much more spacious. The ice machine works well and the refrigerator is very quiet.