Customer Ratings & Reviews
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Rating 1.5 out of 5 stars with 4 reviews
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would recommend to a friend
- Rated 1 out of 5 stars
Stay away from this AC unit
AnthonyS Posted
I can give you my honest opinion on this AC unit. Originally I bought my first one and took it home and installed it. Once I installed it, I noticed the air conditioner was very loud when the compressor came on. This was super loud so I figured something was wrong with it and returned it to Best Buy and purchase a second one. When I got the second one home and installed it, it was the same thing. Definitely not a good air conditioner the loudest air conditioner I've ever heard in my life. Stay away from this one. At the time of this review, I think Best Buy no longer sells these and pulled them off the website. I only gave it one star because I had to give it at least a star to write a review
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted
Hi Anthony, thank you for taking the time to share your experience with the LW1025RSM unit. We understand how important it is for your air conditioner to operate quietly and efficiently, especially in your home environment.
If you're still using the unit or want to explore possible solutions, LG offers a helpful troubleshooting guide for loud noise issues that covers common causes like protective packaging, filter buildup, or airflow obstructions. You may access this link related to your concern: https://www.lg.com/us/support/help-library/lg-air-conditioner-troubleshooting-noises--20153142128768.
Should you encounter any future issues or want to connect directly, feel free to send us a DM at @LGUSSupport. We’re here to help however we can.
Thanks again for your honest feedback, AnthonyS. -Avril
- Rated 1 out of 5 stars
Window air conditioner
Mezbah Posted
I order it they don’t give right way delivery. Next day it’s says my order delivered but when I went to lobby I counted find my parcel. Then later on 8:00 pm my front desk guy call me that my parcel was here. When I open the box some of the part of missing and when I turn on to check that everything was fine but it’s making noise and after 5 min it’s stop automatically. Then I have return back to the store which is way too far from my home .
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted
Hi, Mezbah. Thank you for sharing your experience with us. We understand your concern regarding the delivery and performance of your LG Air Conditioner (LW1025RSM) model. We aim to provide dependable products and smooth experiences, and your feedback is appreciated. If your unit turns off shortly after starting and makes odd noises, it might be due to improper installation or a loose part. Check that the unit is securely mounted, level, and that the filter is correctly positioned. Ensure the voltage meets the unit's requirements to prevent auto shut-off. For further assistance, contact Best Buy customer service at 888-237-8289. They can discuss solutions with you. For more guidance, visit https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014. If you need anything else, email us at lgdigitalcare@lg.sprinklrsupport.com, and our team will be happy to help. ^Juvy
- Rated 3 out of 5 stars
Wish it had a more powerful fan.
Beau Posted
The unit arrived dented and when I installed it, it vibrated and made a horrendous noise. Thats may be a delivery issue not an LG issue. But in that I did use it for a few days, I noticed a low air outflow just like the 8000 BTU unit. It seem that an emphasis on quiet operation (which it succeeds at,) means a smaller or less powerful fan. It cools but takes a while. The method for attaching the side flaps seems gimmicky with a poor seal.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted
Hello there. Thank you for sharing your experience with us. We understand your inquiry regarding the physical condition, noise levels, and fan performance of your LG - 450 Sq. Ft. 10,000 BTU Smart Window Air Conditioner. We are glad to hear the unit operates quietly for you. Regarding the vibration, please ensure the unit is tilted slightly outward and the mounting screws are fully tightened to reduce chassis noise.
https://www.bestbuy.com/product/lg-450-sq-ft-10000-btu-smart-window-air-conditioner-white/J7G56554FC
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo
- Rated 1 out of 5 stars
Horribly LOUD!
Ontheroadagain Posted
Something wrong with this a/c! So loud it is ridiculous. Unfortunately you can't upload videos, only pictures or I would post so you could hear it for yourself.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted
Hi there, thank you for sharing your feedback about the LW1025RSM air conditioner. We understand how important it is for your unit to operate quietly, especially in a space where comfort and peace are key. While sound levels can vary depending on installation setup and surrounding surfaces, your experience is valuable and helps us better understand how the product performs in real-world conditions. You may access this link related to your concern: https://www.lg.com/us/support/help-library/lg-air-conditioner-troubleshooting-noises--20153142128768. For further assistance, we invite you to contact us directly at lgdigitalcare@lg.sprinklrsupport.com. Our team is here to help ensure your LG experience is a smooth one. -Avril
