Customer Ratings & Reviews

Great Washing machine!! Got this with the matching dryer when they were on sale for just a little more $$ than buying new cheap units. Coming from a cheap 10 year old GE set these are faster, quieter and smart! Well worth stepping up in cost. I connected to the LG ThinQ app and get notifications on my phone when laundry is done. Although I mostly use the normal settings, they are customizable and you can even download different settings to the unit through the app. You can even customize the built in settings if you choose to make them a little different. For example Normal is defaulted to use warm water but my wife prefers cold so I was able to change the normal setting to use cold instead without needing to change this setting every wash. It is connected to the dryer for an AI feature where it can supposedly detect the fabric type, use appropriate settings then give a recommended settings to the dryer but I have not tried it out yet. It is very good at sensing, measuring and monitoring the load to use the correct amount of water and soap without you needing to select that yourself. It is ridiculous quiet, so much so you can barely hear it spinning yet it spins so fast the clothes are barely damp when ready for the dryer. Very efficient. Even though it’s almost the same size as the old cheap washer it holds A LOT more. For size, style, price, performance and features these were in our sweet spot vs other brands. I have been a fan of LG for a long time for TVs and other electronics so had no reservation giving their appliances a try. We have been so impressed we will be looking at LG appliances for our kitchen renovation too.

Just had both washer and dryer installed. Unfortunately the dryer vent hose kit was not secured to the dryer, but just placed in position. Also the vent was smashed a bit due to them placing it into position. The power cord to the dryer was not secured properly to the dryer and was free hanging. Only noticed because it got warm in the washroom while the tech said to run it for the first time to burn off any oils, by than they had left.

Very happy with my washer! Didn't think the remote start would be necessary but it's come in handy a couple of times already. I use the Turbo Wash setting so it's not super quiet but it's very efficient. Love the sloped top and straight-forward settings on the interface.

Coming from a front load washer I was nervous of what I heard about top loaders being harsh on clothes and whatnot but I can say this has been a great purchase! The ease of use with the app feature is amazing and being able to track when to clean and schedule washes has been great. The look and style is nice and haven’t had an issue yet. It does suck with energy saving washers that most cycles automatically use the least amount of water but there are features to make sure you get the right amount and can really get those dirty clothes clean. I’ve slowly been switching my appliances over to LG and life is good.

Great top loader. Been doing loads for 4 days laundry stacking up. Easy to use like the ai that usually adjusted time down after starting. Once it's added time. Also very quiet even at the high spin end.

This is a great washing machine. I would’ve given it 5 stars but it was dented when we opened the box. I called best buy and tried to resolve it online but just got AI and an automated system that didn’t help. Other than the dent, this washer is fantastic. It washes clothes very well and has multiple features that help with cleaning.

I have had this washer for a little over a year and love it. It washes my comforter with ease. I have been so impressed with the washer. I moved from a front load and am so happy I did. Highly recommend this washer.

After using a front loader for years, this washer was a welcomed change. We felt the front loader wasn’t quite getting clothes clean, this proved us right! Cleans extremely well and can handle extra large loads.

Fact: It’s visually pleasing. Fact: A good clean requires you to use the Heavy Duty setting every time. The “AI” nonsense is just that, nonsense. But for $650, you’re better off getting a very basic washer that probably does a better job of cleaning. It’s esthetically pleasing. That’s it!

I’m very pleased with my new wishing machine. I’m impressed.

It was a excellent purchase for our home and for our family

I really love my new LG washer and dryer. I have had it for almost 2 weeks, and it has performed fine. I had a previous LG washer and dryer, and the water level was the problem but with this model the water level is better. I have not found dry spots on washed clothes at all. I love using the quick cycle for most the dog items. My only dislike is the black top panel. The reason being is that I wash most clothes at night and I have to turn on the light to read the panel, and to locate the "ON " button. I will see if BestBuy has a white panel which is easier to see for me. Also, I just love the agitator with this model. It is a plus in keeping clothes balanced in the machine, I think. The matching dryer is great but has the same problem with black panel for me. But I do like LG products despite this flaw. The set looks great in my laundry room upstairs.

Lovingggg my new LG washer and dryer. The sales rep really helped guide me to the best choice and I definitely do not regret. Lots of room for larger loads. Agitator was a must! Love the color! Easy to use! Smart phone capabilities. Love it all.

When my old washing machine died, I decided to replace it with the top-rated Consumer Reports washer in the category. Unfortunately, most stores often do not carry the exact model number that Consumer Reports rates, especially if there are several others in the product line. I called several stores and none had the exact model available, but the Best Buy rep I called said he could find one and get it to me quickly. And that is what happened. We have had it for about a month and love it. Clothes are clean. The spin cycle does a great job of ringing the clothes out. It is quiet. It has a large capacity. And it looks really nice--if anyone cares about how a washing machine looks. We realize this likely will not last 35 years like our previous machine, but right now, we are glad we bought this one.

It is a bit smaller than what I had, previous one had no thing in middle. My clothes would get all tangled up together no mater how neatly I put in washer. It sucked. This one despite being smaller I don’t think by much but I do not care. I love this washer my clothes were not tangled oh and they were fully clean. I love how easy it is on my back compared to other with loading and un loading. The choice of different ringtones for when done are so fun and cute, makes me smile when I hear them. I like the app too, I just wish I would have gotten the steam one. It’s still ok I really love this washer, I love the lid and the slow close of it. And it looks really nice I had to get the dryer matching great set. My clothes are dry first time or cycle. Other dryer we had to do 2 cycles. I’m so happy laundry is finally a little easier on my body I’m disabled. I would definitely recommend this to all friends and family members. It really is a good price. I also do research on the specifics and reviews it ttok some time but I think this really deserves a better rating. The delivery and installation guys were great professionalism great and everything went really smoothly. I was very happy they were understanding and let me clean really fast before installing after removing. Thank you so much very happy customer

Great extra large capacity washer. The black lid leaves tremendous fingerprints, especially if they are a little soapy. And there is no delicate cycle. But overall, the AI cycle is effective. Spins clothes practically dry.

My old Samsung front loader broke and would not balance properly. The estimate to fix is not cost effective based on the age of the washer. My experience with Samsung appliances has not been a good one over the years and the washer is the last to go. Luckily it is Black Friday. After researching and reviews I purchased the LG WT8405CB washer and matching dryer from BB. I decided no more front load washers and went back to a top load agitator. So far so good. BB installation was on time and no issues. The two man crew are professional and took care with the install not to damage the product or walls and floors. I ran the first load empty with detergent as instructed to remove any manufacturing residue. Some have complained about top loaders not balancing the loads as well as front loaders. This is not the case for me. My first full load of towels on Normal went well. On this setting the washer will adjust time + or - as well as water level based on the detected load amount. This is the setting I used on my front loader and wanted to compare. At first I saw the water fill, stop, and washing started and the water didn't seem enough to cover the towels. Then in a few minutes the washer started adding more water submerging the towels. I assume this process is to get the towels wet sinking them down so it knows how much more water to add without over adding. The spin cycle went well with no more vibration than a properly functioning front loader. The spin was not "noisy" and did not "walk" the washer across the floor. Keep in mind that a front loader is about 70-80 pounds heavier than a top loader. This extra weight helps with noise and vibration. The LG did not vibrate any more than my front loader before it broke. As for the washing, the top loader is somewhat noisier, due to the different sounds of the back and forth of the agitator sloshing and motor. The most noise is from the drain pump while draining. I sit in my front room about 20 feet from the washer with the laundry room door open. I could not hear the laundry washing while watching TV, but can hear the end of wash tone playing. The end result was the wash completed in about the same time as the front loader (55 to 60 min). The towels came out as dry and just as clean as the front loader. One other point of note; the detergent tray. Some say its cheap. Meh! It is no worse than others and it functions. My only complaint, I got the black model as I do not like the "Orca" look of the white model. With the black model, the detergent tray is ALL matte black. This makes it hard to see to pour the right amounts without overfilling. Also, being all black will makes it hard to detect any mold over time. LG, if you are monitoring, the dispenser tray should be white like the white model, but with a black face. Mold will grow in the bottom recesses of these dispensers over time and will require brush cleaning with bleach. Luckily the tray is smaller, flatter, and less complicated than the front loader setup. This will make it more easy to just soak the entire tray in a small container or sink. I also found the shelf that the tray inserts into, holds water. For some reason the bottom of the shelf is level not angled down so water will roll off. At least it is white. LG says it is normal for some water to be left in the tray. This is the same with front loaders. However, I do find the amount is more than it should be compared to my front loader. I just wipe the shelf with a dish wash cloth so not to dump water into the drum and dry before putting the tray back in. If water does spill into the drum, just run the Spin Only Cycle for about 2-3 min, as that will drain the excess water out. I leave the tray partially open and the lid up until the next wash to let the washer completely air dry. This is habit from the front loader, as front loaders always have sitting water left behind internally; hence the need for a drain tube. What they don't tell you is you should drain these front loaders every wash day, not just when the filter needs cleaning. Standing water promotes mold and smell, hence the con for front loaders. I have not tried out the features via Wi-Fi. I will try it out at some point to see what options I can change, but Wi-Fi is not needed just to do the wash. I am security conscious with some IT background and NO "IoT" devices are secure if connected to the internet. If you use the Wi-Fi of these devices, at least put them on your guest network and not your main network. Overall, both the washer and dryer are smart looking and fit well in my small laundry room. So far (1 month), quality appears to be there; time will tell. The pair do its job well and I am satisfied with the performance. I'm off to a good start, so at this time I do recommend this product. If trouble occurs in the future, I will update this review.

This washer looks way cooler in person. It’s a bit getting used to and time for regular wash is 60 minutes which seems super long to me since I’m used to a 40 minute or less wash. You can do a speed wash that’s 30 minutes. Everything else is much longer. Size is quite impressive. And after having had a washer without an agitator, you have no idea how delighted I was to see an agitator. I’ve only ran in a few times so far and will have to see how it goes in the next year.

Love this washer. It’s quiet, easy to use & efficient

This is very new to me with all the bells and whistles. I like the washer however, it is not the same as my old fashioned washer, It takes some getting used to it. I find it does not do my whites justice at times and I am still learning in that area. Overall it is good and I like it especially the capacity of the washer. I am still learning all the things about it but I like it.