Customer Ratings & Reviews

Posted 1 month ago

Hi, Phil. Thank you for sharing your review regarding the LG TV (50UR640S9UD). We understand how critical it is to receive your equipment intact and ready for display, especially after dealing with shipping damage from poor packaging, and we want to ensure you have guidance for your unit. If you haven't done so yet, we recommend contacting Best Buy customer service at 888-237-8289 to report the damage. For more details, check out https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014.

To help inspect and properly handle a damaged commercial display panel: (1) Take clear, high-resolution photos of the cracked screen, outer box condition, and serial number label on the back. (2) Keep the power cord unplugged from the wall outlet to avoid electrical hazards or short circuits while the display matrix is damaged. (3) Retain all original box packaging, foam supports, and accessories for shipping inspections or warranty evaluations. If you need further support or assistance regarding repair options or warranty details for your LG commercial display, please email us at lgdigitalcare@lg.sprinklrsupport.com. ^Juvy