Customer Ratings & Reviews
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Rating 3 out of 5 stars with 2 reviews
would recommend to a friend
- Rated 5 out of 5 stars
LG Gram Max 17*
KEITHK Posted
We upgraded frim our old Gram to a newer model. The old one was still running fine but we have had it for a while. The new one is awrsome, love the big display and the touch screen.
I would recommend this to a friend - Rated 1 out of 5 stars
Defective, defective, and defective
Korte Posted
Bouht an LG Gram Sept 1. Touch screen was not working properly. Corrected it 3 times, finally, the 4th time, after 4.5 hrs with tech support, they deemed it defective. Ordered a replacement. Best Buy canceled the order day of delivery because they deemed it defective, I bought a replace online, drove to Warwick store to pick it up, brought it home, defective. Wouldn't load touch screen and already have 5 hidden HIDs. Followed direction to reinstall, used LG Update etc and it never worked. My wife has a Gram 6 or 7 years old that still works like a dream, but I can't trust the latest version.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted
Hi, Korte. Thank you for sharing your review with us regarding your LG 17Z90UB-H.
We understand the frustration of dealing with multiple defective units, recurring touchscreen failures, and complicated retail fulfillment hiccups, and we are dedicated to helping you achieve a prompt and effective resolution for your exchange and service needs. You may visit this link before returning the unit, https://www.lg.com/us/support/help-library/lg-laptop-troubleshooting-touchpad-not-working--20154785639614?.
To help ensure your replacement process or return goes smoothly with the retailer, please try the following troubleshooting steps: (1) Collect your original receipts, online order confirmations, and customer support ticket numbers from September 1 and subsequent visits to the Warwick store. (2) Reach out to the store manager or Best Buy customer service at 888-237-8289 to report a second defective unit and request a detailed inspection or exchange. (3) Record standard system diagnostics and driver reinstalls for authorized technicians to document ongoing HID and touchscreen failures for quality assurance. If you need further support with your product details, warranty guidelines, or manufacturer verification, please email us at lgdigitalcare@lg.sprinklrsupport.com. ^Juvy
