Lively® - Lively Mobile2 All-in-One Medical Alert - Black

Peace of mind. Easy to set up. Great price. High quality. Two friends recommended it.

This Lively Mobile2 Medical Alert Device is a very small and easy to use alert device. It’s an all in one, so with the push of a button you can send an alert to the alert response team. The response time is pretty quick. I tested it on several occasions, both and home and away from home. The response times ranged from 10 to 20 seconds each time. The fall detection is a little off, as it will alert of a fall, when it doesn’t actually happen. It did, however, pick up and alert of every fall instance. The device comes with a docking charging base, a clip to wear on your belt, and a lanyard that must be worn when using the fall detection. It also comes with a very detailed user manual. The device does require an activation fee of $25. There are two different plans, one being a regular basic plan for $24.99a month and a premium plan for $34.99. The difference in the plans is that the basic plan includes the Urgent Response and the Lively Link App, and the premium plan includes those, plus Care Advocate and Nurse-on-Call. The device seems good and the respond time fast, but the plans fees and activation fee were a little too much for me.

The mobile Lively came in a small box with everything that's needed to activate and use it. In the box, you have the mobile Lively 2, the charger that has a USB-C input, a belt clip, instructions, and the necklace band. Creating an account is easy to do when online. There, I can see the emergency contact information, the monthly usage, and manage the account profile. On the account, you could also list medications, doctors, vehicle details, and more information to make it easier if a call is made. There is also a form called a personal emergency profile form. This will give information about the person wearing the Lively. Also included are the emergency contacts, which are two of them, and there's plenty of information in case there is a call for an emergency. Setup is easy. You have step-by-step information on the website, and it didn't take long to finish it. On the Lively, there is a speaker on top and a microphone on the bottom, and they are both of good quality.  You can hear clearly, as if you're using a speakerphone call. To wear the Lively, you have three different ways. You can put it in a purse or a bag. The second would be to put it on the belt clip that is included, and the third one is to wear it around the neck, which I found perhaps the easiest to carry around all day long.  The battery life lasts for about two days. But the instructions do say that when you're not using it, to drop it in the charging station so the user can have it on all day and at night. When at sleep,  just put it away in the charging station if it's nearby. And if an emergency comes about, it can just reached to press the button. I also like that it has a power button on the back to turn it on and off. But you don't have to; it's best to have it on all the time. On the back, there are two lights. One of them is for the battery life. Green means it's fully charged. Also, it turns amber when it has a low battery and red when it needs to be charged. On the opposite side, there is another light. This is the cell phone signal indicator, which is green when it has a full signal, like having all bars on a cell phone. It can give you an amber light if it has a less than perfect signal and red if you need to move somewhere else to get a better signal. I tested it out in different places of the house, and it worked even in the basement. As for customer service, it was good. I called Mobile Lively and they have an automated system. If you don't want to wait in line, they can call you back. I was able to get a call back within 3 minutes and I talked to Cindy because I wanted to know if there are other languages, other than English, that they answer when they receive an emergency call. Their primary languages are both English and Spanish. Overall, I feel better having Mobile Lively 2 because if anything happens to my mother, either a fall or even if it's a medical question that she needs an answer to, she has the ability to do so without her cell phone because sometimes she will leave her cell phone somewhere else and I can't get a hold of her. So this will give the family and friends peace of mind to feel better when we're not around. She can wear it all day long, including while taking a shower, because it is waterproof. There is a monthly fee, and I wish it was a little bit lower like many other subscriptions that I have. Perhaps the more people sign up, the price can come down. There is also an annual option to save instead of paying monthly

The Lively Mobile2 is a new medical alert type pendant that you can wear around your neck via an included lanyard, or, clip on with an included clip. It’s meant for those who may live alone or to wear when out and above, and with the press of a button, allows you to connect to someone you can speak to over it’s built-in speaker should you experience an emergency of some sort, using local cellular connections to connect you. The device isn’t very large or heavy, at around 2 inches tall and a little over an inch wide. The front is just the call button, speaker, and microphone, while on the back you have the power on/off button, a battery life indicator, signal indicator, a serial number sticker. Four metal areas at the bottom are for charging in the included dock, which with a voice, alerts you if there are any problems or not, and also has a button for a quick self-diagnostic. Battery life (lithium-ion) is approximately 40 hours depending on use, and it’s easy enough to charge overnight in the dock. A blinking light goes solid green when it’s fully charged. The lanyard is unique – you don’t just put it over your head… it’s a bit shorter, but has a magnetic clasp, where one side slides into the other snugly via magnets, and is very easy to put on and off… A+ for this design! The clip is pretty standard as you just slide the Lively2 down into it and clip it on clothing, a bag, purse, etc. With a subscription (two available at a monthly fee and an add-on), you can subscribe to the basic plan at $24.99 which includes emergency connect to a live operator if you press the connect button, as well as a “Lively Link” app loved ones can use on their phones that connects to your device where they get alerts if you have an emergency as well. If you up it to $34.99 per month, you also get access to a care advocate and a nurse-on-call for basic questions. These are pretty standard prices more or less. My one complaint is that if you also want “fall detection”, where the device will call someone automatically if it thinks you have fallen (lanyard required for this), you have to pay an additional $10 per month on top of the plan prices. My opinion – fall detection should be included with any plan as important as it is, and the extra cost for that feature alone may be out of reach for the elderly/handicapped who are on strict budgets. Per instructions (a good, printed book is included), you create your account online before you even charge the device on Lively’s site, enter all pertinent info, and once set up, charge the device and once fully charged, you are set to go. Customer service per phone is available from 4am to 7pm (PST) or you can email them via their site. Once set up, I pressed the call button, and within a couple of seconds could hear the phone ringing on the call center end (you can immediately press the button again to disconnect if you press it in error). Cell connections are provided using Verizon’s 4G network. There is no volume control, but the person who answered on the other end was loud enough and clear enough, for me. I told him I was testing a device and he said he could also hear me clearly. There was an error in the way it had been registered (on the shipping end) and I had to call customer service the next day to get it fixed. The Lively Mobile2 is also water resistant and they say, can withstand being worn in the shower, or being dropped in water briefly. Now the unfortunate part – customer service. During setup and testing, I had to call customer service, and condensed, it took three attempts to reach someone over a two day period, which resulted in two 40+ minute wait times and the third, just over 25 minutes. The rep I talked to “was on her third day working there” and I had to be transferred to someone else resulting in another 12 minute wait. Eventually my questions were answered, but, taking two days with excessive wait times during non-peak hours is not impressive. For this reason I do not think I would recommend the Lively, as many older people or those buying this for them may not have the time (or patience) to deal with this. Along with the added $10 fee on top of the regular fees just for fall protection, while the device itself is neat and a great idea, the horrible customer service attached to it makes me have to give this a thumbs-down.

I’ve been using Lively Medical Alert for quite some time now, and I can’t express how grateful I am for this service. My son bought this for me out of no where one day, and as someone living with heart failure, having a reliable medical alert system is great for my peace of mind, his peace of mind and my safety. So far I have not had to use the service, but from what I read the service response is supposed to be lightning-fast. Knowing that quick help is just a button press away gives me immense comfort. The device itself is straightforward to use. The large button is easy to find, even when my hands are shaky. My only complaint is the set up buttons in the back are too small for me and I always need my son to come by to adjust the settings every so often. This may be irrelevant to alot of people but I'm a woman, and I don't want to have to wear anything that is not an accessory to my outfit. The design is sleek enough where I can hide it from view and does not cause discomfort when hidden from view. I have worn this 4 weeks now and have had some accidental splashes of water on it, but it appears to still be functional. The device is easy to locate and easy to charge. Other than the small buttons in the back, I have no other complaints!