Customer Ratings & Reviews

Highly recommend. Great quality. Quiet cycles, easy to use and provides a thorough clean. I absolutely love the matte finish of the black. Overall huge upgrade from last washer & dryer for a better price. Also recommend having Best Buy install. They removed the old washer & dryer, installed the new set and made sure everything was working properly as well as provided a concise overview on how to use.

I Love my Maytag Washer! It’s so quite and has a Steamer. Doesn’t leave my clothes wrinkled. It’s so easy to use too! I would highly recommend it to my family and friends.

Best washer ever so smooth easy to use. for those who prioritize durability, affordability, and reliable performance.

This was the worst washer and dryer set I have ever encountered. First, the panel on the door came broken. It fell off the night we got it. When we had someone come to look at it BB said it was defective. Then, the door locked. With clothes inside. Water sitting inside. This happened Tuesday after installation - not even a full week at this point. The washer would not reset no matter what I did and the clothes were stuck inside in soaking wet water. To make a long story short, there was a lot of back and forth with BB over what to do. I was asked to make an appointment with Maytag for them to come open the door. I called them and made the appointment for that Friday morning. I contacted BB again and they said that they can actually come open the door instead. This was Wednesday. So I set an appointment with them for Friday too. Thursday comes, and I call BB and ask them to confirm no matter what they’d get the clothes out and the door open. The clothes had been in there for 48 hours and were going to mold. They were sitting in still water. They guarantee no matter what they’ll get the clothes out and tell me to cancel with Maytag. This entire time the washer still has not unlocked. I call Maytag, cancel with them. Then Friday comes. Someone comes out and his partner sits in the car while it’s running. He asks if we tried unplugging and all the other usual stuff to reset. I say yes and he goes to the washer to check it out. He’s YouTubing how to open it and then a loud banging and cracking noise comes from the laundry room. He walks out of the room and says he is going to get his partner because he’s dealt with it before and can help. He goes outside and gets in the car and leaves. I go to look at the washer to see he halfway cracked it open. It was scratched up and the plastic cracked and water was slowly leaking from the bottom of the door. It was trickling along the floor. My water heater and furnace are directly next to the washer and dryer. So the water started to run under those appliances. I call BB and demand someone come out or permission to break the door off. I’m slowly mopping the water up and BB refused to help and told me wait for a call back in 24-48 hours. UNBELIEVABLE. I hang up out of frustration and continue cleaning the mess. I grab the washer door to assess what he’d done. When I grabbbed the door it broke open and all the water came rushing out. The BB guy had broken the door and caused leaking water then got in his car and left. No explanation, no heads up. I go to open the door and then all the water rushed out and went underneath the water heater and furnace. I try to close the door and it no longer will close. I can see scratches and dents from when the guy was banging on the door. I wasn’t watching what he was doing, all I was hearing was the noise from the door. I didn’t think I had to watch him considering this is his job. The entire time the door was still locked. Even though the door was broken open. The locked was still on. Water was sitting in the tub. There was close to $600 worth of clothes in that washer. Work clothes, lounge, expensive items. I returned the set and will never buy another Maytag again. They’re supposed to be a tried and true brand. Reliable. Your mother’s mother’s mother had that brand. Yet this was the worst experience I’ve ever had with any appliance or device in my whole life. 2 out of 5 Best Buy people I spoke to over this issue were actually nice and helpful. The other 3 were misinformed, unreliable, and not helpful. Greatly beware this set and honestly BB customer service. This was an awful experience and makes me regret opening a credit line to buy appliances with BB.

I recently completed my matched washer-dryer combo getting the washer and I'm very happy to have swichted to a front load machine. Tha saving of water is a big deal to me and the results are even better than I have before. The price it was a little over than I wanted to spend, but the performance, quality and the results that i get... it was worth it

Ever since Best Buy delivered and installed this machine our clothes washing experience has changed for the better. I had Maytag before, so it was fantastic that Best Buy sells Maytag. Their quality is real!

I purchase the Maytag washing machine model #: MHW5630HW on 3/8/2021 and scgeduled a delivery for 3/11/2021. I received a notification via email the day prior to the delivery and on 3/11/2021, I received the delivery as scheduled. The delivery guys were friendly. They took mearement of the door to make sure that the appliance would fit then brought in the appliance and level it to specification. So far, the washer is performing as expected. It took me a little while to get used to holding the start button for 3 seconds to turn it on. I was looking for a 4.8 cuft but this 4.5 cuft works just fine.

I absolutely love my new Maytag Washer and Dryer! It’s energy efficient. It’s very easy to use and it’s the perfect size to handle large loads of clothes for my family of 7! This was my first large appliance purchase and couldn’t be more happier!! Thanks Best Buy!!

Just got the washer and dryer last month and this is my 1st front load washer, it does a good job. haven't tried all the features yet, but so far I like it a lot.

I purchased this model after my washer went dead after 13 years (also a Maytag). I actually purchased the matching dryer and stacked them. They are both working wonderfully and I couldn’t ask for better machines.

I want to give a perfect review to bestbuy from the point of sale to the delivery.. i am very happy with the service. Can’t wait to get more stuff from bestbuy. Thanks to the delivery driver Kevin and his crew for been very knowledgeable and professional .

Display continuously flashes “0:00.” Power button no longer turns the washer off. Turning the cycle selector shows “Err,” and the washer will not start any cycle. Unplugging/power cycling does not resolve the issue. can not restart and erro all the time

Great the best very satisfied no complaints happy!

The washer we purchased works exceptionally well. I would recommend Best Buy Outlet.

Excelente service, delivery was on time Installation was good no issues with delivery people

Excellent features and easy to use. Cleans clothes well.

Purchased both washer and dryer. Great set to stack

It is a great front load washer with a decent price

Machine workers great! I would recommend buying because it is an excellent investment.

Great washer for my familyPerfect size just to write washer capacity everyone in the house it’s happy