Customer Ratings & Reviews

Posted 1 month ago

Thank you for bringing this to our attention. We regret that you are having these concerns with your Washer.
If your clothes are not cleaning properly with your Maytag® Washer, please check the following key troubleshooting areas:

Initial Run: If the washer was recently installed, run an empty "Quick Wash" cycle with HE detergent before the first load to ensure the drum is clean.
Water Hoses: Verify the hot and cold water inlet hoses are connected to the correct household supply and that both water faucets are fully turned on for proper fill.
2. Cycle and Settings
Water Temperature: Use the warmest temperature safe for the fabric, as recommended by the garment care label. Warmer temperatures (hot or warm) generally clean better.
Cycle Selection: Choose the appropriate cycle for your load's fabric type and soil level.
Soil Level: Adjust the Soil Level (wash time) setting for heavily soiled items (Extra Heavy or Extra Power) or lightly soiled items (Light Soil).
Spin Speed: Faster spin speeds reduce drying time but can increase wrinkling. Slower speeds reduce wrinkling but may leave clothes damper.
3. Detergent and Additives
Detergent Type: Use only HE (High-Efficiency) detergent.
Detergent Amount: Always measure detergent. Using non-HE detergent or too much detergent can cause excessive suds, leading to poor cleaning and very wet loads. Follow the manufacturer's dosage based on soil level and load size.
Fabric Softener: Measure and dilute fabric softener, adding it only to the rinse portion of the cycle to avoid staining or discoloration.
Liquid Chlorine Bleach: Measure carefully and follow directions. Undiluted bleach will damage fabric.
4. Loading and Routine Care
Loading: Load items in loose heaps evenly around the washplate so they can move freely. Reduce load size if necessary.
Sorting: Separate dark items from lights and whites to prevent dye transfer.
Routine Cleaning: Run a Clean Washer Cycle (ideally monthly with an appliance cleaner like affresh®) to re-calibrate the water levels and remove detergent and softener build-up.
If you are still having concerns with the Washer after reviewing the information, please feel free to use any of the options below:
Facebook: https://www.facebook.com/maytag
Instagram: https://www.instagram.com/maytag/
Live Chat: https://www.maytag.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-344-1274 (Monday - Friday, 8 AM - 6 PM ET)
We’re looking forward to hearing from you.